Dear Valued Guest, Thank you for taking the time to write a review and share your experience with us. We are pleased to hear that the friendly welcome from the reception and security staff, the balcony in your room, the location near the shopping mall, and the reasonable price made your stay comfortable. We appreciate your feedback regarding the incomplete amenities, the water heater, and the TV entertainment, which did not meet your expectations. We will use this feedback in our evaluation process to improve the quality of our facilities and services in the future. Thank you for your interest and suggestions. We hope to welcome you back for an even better experience in the future. Sincerely, Malpin Pakaou, Hotel Manager