Traveloka (5,731)
Other sources (6)
8.4
Very Good
From 5,731 reviews
Provided by travellers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.1
Location
8.6
Service and Facilites
8.4
People often mention about Pacific Hotel Balikpapan
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Bedroom (94)
Ambiance (87)
Staff Friendliness (86)
Distance to City Center (85)
Room Space (75)
Bathroom (74)
Accessibility (72)
Hotel Area (70)
Surroundings (64)
Soundproof (61)
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Traveller Reviews Pacific Hotel Balikpapan
Number of reviews per page
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40
Customer reviews
A***a
10.0
/10
Reviewed 1 day(s) ago
The hotel policy is very helpful regarding children staying with us, there is only an additional charge when children join us for breakfast.
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HK
Husnul K.
Staycation
8.2
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly and helpful during check in and check out, the price is friendly, the room is quite spacious and comfortable.
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Accommodation's Reply
14 Jul 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve ourselves with the aim of making the service we provide at our hotel better. Thank you for your input. We hope our service is memorable and enjoyable during your stay at Pacific Hotel. Balikpapan. Best regards. Pacific Hotel Management.
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R***o
Staycation
9.1
/10
Reviewed 1 week(s) ago
It's fun... the staff is friendly and efficient...
The room is clean... the bathroom is also clean, plus a bathtub...
The room facilities are complete... there's a mini fridge too...
The breakfast variety isn't much... but it's delicious...
The location is in the city center... so it's convenient for going anywhere and looking for anything...
Recommended for a place to rest...
Thanks Pacific Hotel..🥰
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Accommodation's Reply
14 Jul 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve ourselves with the aim of making the service we provide at our hotel better. Thank you for your input. We hope our service is memorable and enjoyable during your stay at Pacific Hotel. Balikpapan. Best regards. Pacific Hotel Management.
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Rosanti S.
Leisure
8.8
/10
Reviewed 1 week(s) ago
Easy check in, strategic location and clean room. The most delicious food, I like all the food 🥰
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve ourselves with the aim of making the service we provide at our hotel better. Thank you for your input. We hope our service is memorable and enjoyable during your stay at Pacific Hotel. Balikpapan. Best regards. Pacific Hotel Management.
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b***n
Staycation
10.0
/10
Reviewed 1 week(s) ago
Really enjoyed staying here, the service is satisfying and friendly, the place is also clean.
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Accommodation's Reply
09 Jul 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve ourselves with the aim of making the service we provide at our hotel better. Thank you for your input. We hope our service is memorable and enjoyable during your stay at Pacific Hotel. Balikpapan. Best regards. Pacific Hotel Management.
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G***h
Leisure
9.4
/10
Reviewed 2 week(s) ago
First time staying here. At first glance I didn't expect anything because the hotel didn't look too big, when I went inside it turned out to have a large parking area, nice rooms, fragrant, most importantly the bathroom is big and has a bathtub, close to any eating places, basically the hotel is very, very decent.. it's a bit annoying in the CS service, even though I talked to my friend the CS next to me said "anj*r" when serving guests, it just felt impolite.. and maybe the friendliness to guests can be improved a little more like in a 5 star hotel like greeting, etc. overall but the hotel is 10/10...
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Accommodation's Reply
04 Jul 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better, especially the service in the Customer Service section. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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y***s
10.0
/10
Reviewed 2 week(s) ago
Good hotel close to the city center, close to everywhere, comfortable to stay.
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Accommodation's Reply
04 Jul 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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Teguh W.
Staycation
10.0
/10
Reviewed 2 week(s) ago
good hotel and friendly service. everything is good. Thank you.
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+5
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Accommodation's Reply
04 Jul 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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J***a
10.0
/10
Reviewed 4 week(s) ago
Good service, very strategic location, friendly staff
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Accommodation's Reply
20 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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Bambang p. j.
Business
8.5
/10
Reviewed 4 week(s) ago
It is important to be good. It is much more important to be better.
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Accommodation's Reply
20 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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EA
Efi A.
10.0
/10
Reviewed 4 week(s) ago
Everyone is friendly, from entering the parking lot to the lobby to the restaurant, everyone is friendly
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Accommodation's Reply
20 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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W***m
8.5
/10
Reviewed 4 week(s) ago
Hotel staff is friendly, suitable for families.
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Accommodation's Reply
18 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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M***H
9.0
/10
Reviewed 4 week(s) ago
Strategically located hotel, friendly service.
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Accommodation's Reply
18 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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DE
Diah E.
9.7
/10
Reviewed 5 week(s) ago
I have become a regular guest here, highly recommended
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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NE
Novia E. S.
10.0
/10
Reviewed 5 week(s) ago
Staycation almost 10 days here is really worth it, even with that price the facilities and hotel staff are really good. The breakfast is also delicious. When I take leave, I want to come back and stay here again.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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Muhammad P. S.
Staycation
10.0
/10
Reviewed 6 week(s) ago
The service is very friendly and very helpful in the check in process and during the stay…cleanliness is also top notch.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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E***a
Business
10.0
/10
Reviewed 7 week(s) ago
All hotel staff are very friendly, complete facilities with affordable prices 👌🏻
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Accommodation's Reply
02 Jun 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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O***G
8.5
/10
Reviewed 7 week(s) ago
I like staying at Pacific Hotel Balikpapan. Unfortunately all bathrooms have bathtubs.
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Accommodation's Reply
26 May 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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N***e
10.0
/10
Reviewed 8 week(s) ago
I like staying here because the food is delicious 😊, the staff are friendly
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Accommodation's Reply
26 May 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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D***h
Staycation
9.1
/10
Reviewed 8 week(s) ago
Comfortable rooms, strategic location, affordable prices.
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2 people find it helpful
Accommodation's Reply
22 May 2025
To, Yth. Pacific Hotel Guests. Warm greetings from Pacific Hotel. On behalf of the Management & Staff, we would like to thank you for your trust in choosing to stay with us at Pacific Hotel, Balikpapan. Regarding the suggestions or input that you have conveyed, it is a form of our commitment in accordance with our motto clean & comfort and will make this as input from you to improve yourself with the aim that the service we provide at our hotel becomes better. Thank you for your input. Hopefully our service is impressive and enjoyable during your stay at Pacific Hotel. Balikpapan. Regards. Pacific Hotel Management.
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Number of reviews per page
20
40
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