8.0
Very Good
From 514 reviews
Provided by travellers on
Cleanliness

7.7

Room Comfort

7.9

Meal

7.4

Location

8.1

Service and Facilites

7.9

People often mention about Mahatma Residence
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Distance to City Center (9)
Ambiance (9)
Bathroom (9)
Staff Friendliness (8)
Room Space (8)
Check-in/out Time (7)
Bedroom (7)
Hotel Area (6)
Accessibility (5)
Family Friendly (4)
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Traveller Reviews Mahatma Residence

Number of reviews per page
20
40
Customer reviews
K***o
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
Away from noise is okay, quiet. For work okay, not for tourism. No breakfast. Order online for food.
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E***i
icon-Transit
Transit
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6.5
/10
Reviewed 2 week(s) ago
Seeing people's reviews, I cancelled my stay at SN
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A***n
icon-origin-TRAVELOKA
6.9
/10
Reviewed 8 week(s) ago
under the bed and the bathroom are really dirty, lots of rubbish
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Thank you for your review, Sis. We apologize for the inconvenience. Your input is our concern for future improvements. Hopefully we can welcome you back with better service 🙏
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O***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
no hot water no trash bin
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Thank you for your review, Sis. We apologize for the inconvenience. Your input is our concern for future improvements. Hopefully we can welcome you back with better service 🙏
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K***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
The room is dirty, the bathroom too. Asked the staff to clean the bathroom but they didn't come, the bed sheets are also worn out. Hopefully there will be improvements from the management.
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1 people find it helpful
Accommodation's Reply
08 Apr 2025
Thank you for your review, Sis. We apologize for the inconvenience. Your input is our concern for future improvements. Hopefully we can welcome you back with better service 🙏
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Manik M.
icon-Business
Business
icon-origin-TRAVELOKA
5.8
/10
Reviewed 23 week(s) ago
The hotel staff is friendly but the room supervisor should check the towels and bedsheets before new customers come in. I'm embarrassed to tell you.
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1 people find it helpful
Accommodation's Reply
27 Jan 2025
Hello Kak Manik, we are truly sorry for the inconvenience. Thank you for bringing the matter to our attention:)
D***i
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 24 week(s) ago
The bathroom was very dirty, the towels and bath mat were also stained.
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3 people find it helpful
A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
There is no food and restaurant in the hotel, you have to leave first.
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2 people find it helpful
I***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 26 week(s) ago
Please Mahatma residence fix the toilet and sink, yesterday when staying, the toilet and sink were broken. Thank you
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3 people find it helpful
Achmadi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
Friendly hotel staff, comfortable place
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1 people find it helpful
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Hengki D.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 34 week(s) ago
Friendly and helpful. Easy to access.
3 people find it helpful
Taufik O. S.
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 39 week(s) ago
Asessoris in toilet is not maintained well.
2 people find it helpful
Guest
icon-origin-TRAVELOKA
5.4
/10
Reviewed 42 week(s) ago
The sheets were dirty, the bathroom was flooded and there was chewing gum in the bathroom.
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2 people find it helpful
H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 46 week(s) ago
Don't miss anything. Picked up directly by the hotel. When asked why, nothing was left behind.
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2 people find it helpful
Accommodation's Reply
29 Jul 2024
We are very sorry to hear this and understand how uncomfortable this situation is for you. We have committed to helping in any way we can. We have carried out a thorough check and coordinated with the cleaning and security team to look for your items the other day. Thank You.
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I***E
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 47 week(s) ago
The bathroom is dirty and smelly, the dirty bed sheet may not be replaced.
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4 people find it helpful
M***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 51 week(s) ago
The bathroom, toilet, sink are very dirty and damaged. The bathroom door in room 206 could not be closed. When the bed cover was opened, the sheets were as crunchy as sand. There are shoe marks on the bed sheets. The bed sheets, pillowcases, towels are grayish in color.
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5 people find it helpful
I***I
icon-origin-TRAVELOKA
6.2
/10
Reviewed 51 week(s) ago
Bad cleanliness, TV is off, AC is not cold.
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2 people find it helpful
a***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
It's a shame there's no breakfast. Everything else is ok except the bathroom needs to be tidied up so it's not dirty.
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1 people find it helpful
Fajar I.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 57 week(s) ago
Stafnya ramah dan semuanya ok, kecuali bed cover yang tidak bersih dan bernoda, makan karena beberapa tamu makan di atas kasur mereka dan meninggalkan noda yang sulit dicuci, namun seharusnya bisa diperhatikan juga agar staf memasang linen yang benar-benar bersih
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 61 week(s) ago
Receptionist 24jam, cek in jam 12 malam gak masalah dan sangat cepat prosesnya. Ada lift juga jadi gak capek naik tangga. Cuman sayang kamarnya kurang bersih, seprai bau, bantal bau, kayak gak diganti jadi masih bau keringat manusia. Ac nya gak dingin. Ada anak kecil nangis semalaman di kamar sebelah. Selebihnya oke aja.
2 people find it helpful
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