Kumala Hotel Banda Aceh

Explore Kumala Hotel Banda Aceh
8.4
Very Good
From 530 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.0

Location

8.5

Service and Facilites

8.4

People often mention about Kumala Hotel Banda Aceh
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Surroundings (3)
Staff Friendliness (3)
Ambiance (3)
Room Space (3)
Soundproof (3)
Variety (3)
Distance to City Center (2)
Family Friendly (2)
Wifi (2)
Bedroom (2)
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Traveller Reviews Kumala Hotel Banda Aceh

Number of reviews per page
20
40
Customer reviews
A***y
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Business
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8.5
/10
Reviewed 8 week(s) ago
Good service, but still much room to improve
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R***o
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10.0
/10
Reviewed 33 week(s) ago
A very comfortable and budget-friendly hotel. The food is varied daily and very tasty, even for someone from Java. Awesome.
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Accommodation's Reply
04 Nov 2025
Thank you for visiting us. We hope you will visit us again.
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Iccha K. B.
icon-Transit
Transit
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8.2
/10
Reviewed 55 week(s) ago
2 star hotel with great service, I like the bathroom the most, it's clean and new, the hot water is on, and overall it's good. Improve.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Thank you for your visit, if you return to Banda Aceh, don't forget to visit Kumala Hotel.
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E***n
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 84 week(s) ago
The Business room is very small and the room is not soundproof at all.
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A***g
icon-origin-TRAVELOKA
8.2
/10
Reviewed 96 week(s) ago
The hotel is quite clean, but there are many small cockroaches around the bed. The room does not have a sink. Overall the room is quite clean. The breakfast menu is too little variety, but the taste is good.
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1 people find it helpful
Accommodation's Reply
19 Aug 2024
Sorry for the inconvenience, thank you for your advice, we will be better in the future.
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 104 week(s) ago
The air conditioner is not cold enough with the large room and the hot Aceh weather.
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Accommodation's Reply
20 Jun 2024
We apologize for the inconvenience, sir/madam. We will provide the best possible service.
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Rita S. S. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 123 week(s) ago
Kamarnya bersih, nyaman, dan akses dekat ke mana-mana. Pasti akan balik ke sini lagi.
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Accommodation's Reply
05 Mar 2024
Thank you for your visit, we look forward to welcoming you back to Kumala Hotel.
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Bamby H.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 133 week(s) ago
The lobby is nice and neat. But unfortunately when you're in the room it's not the same experience. Rooms are quite small. The AC is a little noisy. The bathroom has little water. Overall the room floor looks like an old hotel that is not well maintained.
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Juwita P.
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8.5
/10
Reviewed 142 week(s) ago
Good facilities but the water in the shower is small for the 4th floor.
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Accommodation's Reply
03 Oct 2023
Sorry for the inconvenience, we will do better in the future, thank you for staying at the Kumala Hotel.
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Bernhard M.
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8.8
/10
Reviewed 142 week(s) ago
Hotel staff is very welcoming and friendly. Room was clean and nice. Breakfast didn't have enough vegetarian choices. My request for a room on a higher floor was not followed. Nevertheless, I had a nice stay at that hotel and can recommend it.
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Yuniar T. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 146 week(s) ago
Bagus bersih dekat tempat makan.
1 people find it helpful
Accommodation's Reply
02 Sep 2023
Thank you for your visit, we are waiting for your return, receptionst Kumala Hotel.
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Farid R.
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8.5
/10
Reviewed 154 week(s) ago
Very satisfying service. Especially in the dining room, very responsive.
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Gibran
icon-origin-TRAVELOKA
8.5
/10
Reviewed 158 week(s) ago
Good and friendly service, satisfying.
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Ilman E.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 160 week(s) ago
Lokasi hotel strategis untuk keperluan saya di Aceh. Karyawan ramah. Kendala di head shower air panas tidak keluar, hanya di keran bawah, sudah dicoba karyawan tetapi tetap tidak bisa. AC sempat masalah tidak dingin, setelah diberitahu langsung ditindaklanjuti jadi dingin. Hotel, kamar bersih, nyaman.
2 people find it helpful
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Hendy S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 169 week(s) ago
I stayed only for one night transit after field work. Although the building is side by side with others and you may stay without panoramic window, the room is quite comfortable and clean, breakfast was modest but ok
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Accommodation's Reply
30 Mar 2023
Thank you for your visit, when you return to Banda Aceh we hope that you are willing to stay at the Kumala Hotel.
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Agus S.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 170 week(s) ago
The shower water is not hot, even though the rates are > 500 K.
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1 people find it helpful
Yustika
icon-origin-TRAVELOKA
9.4
/10
Reviewed 194 week(s) ago
The hotel staff are very helpful and friendly. Bedroom and bathroom are clean. Wifi works well. Breakfast is also fine.
1 people find it helpful
Iswandi U
icon-origin-TRAVELOKA
9.7
/10
Reviewed 207 week(s) ago
The rooms are clean, the service is ok, the food is delicious.
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1 people find it helpful
Accommodation's Reply
01 Jul 2022
Thank you for visiting, we look forward to welcoming you back at the Kumala hotel
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Daniel S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 221 week(s) ago
Strategic location, along the road there are many places to eat, the rooms are clean, the service is good.
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2 people find it helpful
Accommodation's Reply
06 Apr 2022
Thank you for visiting the kumala hotel, Mr. Daniel, we are waiting for your return
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Suatmaji Suatmaji
icon-origin-TRAVELOKA
5.7
/10
Reviewed 225 week(s) ago
I had an unpleasant experience while staying here, I already made a booking through the application, and when I checked in the hotel said it was not on behalf of my order, after straightening it out for an hour and contacting the travel agent, it turned out that my order had been in since I made the payment. But the receptionist carelessly continued to say there was no incoming email for my order from the application, imagine I brought guests from Jakarta for almost an hour I couldn't check in, because of the hotel's carelessness, lastly I booked this hotel, not really a recommendation.
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4 people find it helpful
Accommodation's Reply
08 Mar 2022
We apologize profusely, for the mistakes of our officers, hopefully this will be a lesson for us (Kumala Hotel) in serving guests better. We thank you for staying at the Kumala Hotel.
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