Grage Hotel Bengkulu

Explore Grage Hotel Bengkulu
8.1
Very Good
From 921 reviews
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Cleanliness

8.0

Room Comfort

8.0

Meal

7.9

Location

8.4

Service and Facilites

7.9

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Ambiance (36)
Bedroom (29)
Distance to City Center (26)
Staff Friendliness (26)
Bathroom (26)
Surroundings (25)
Hotel Area (24)
Accessibility (23)
Family Friendly (22)
Room Space (21)
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Traveller Reviews Grage Hotel Bengkulu

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20
40
Customer reviews
haris t.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 1 week(s) ago
The room was full of mosquitoes, the hot shower was stuck, and the phone didn't work. The room wasn't very clean.
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E***S
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and the access was easy. We'll be back next time at Grage Hotel Bengkulu 🫶
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Nuraini U.
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
Perfect for a family stay. The rooms are very spacious and the staff is helpful.
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S***a
icon-origin-TRAVELOKA
7.3
/10
Reviewed 11 week(s) ago
The room wasn't clean, there were lots of mosquitoes, the bathroom sometimes smelled, the shower didn't work, there was no drinking water in the room, and there were ants. It's like a luxury hotel.
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1 people find it helpful
M***T
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Staycation
icon-origin-TRAVELOKA
5.6
/10
Reviewed 11 week(s) ago
The room was uncomfortable and the bathroom smelled. The hot shower didn't work. The air conditioning wasn't cold enough.
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C***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
The hotel staff is friendly and the rooms are clean.
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F***a
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Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 13 week(s) ago
It could have been a better experience if the room had been cleaner. There was still a lot of dust in the corners, there was gecko droppings on the mattress, and the bathroom looked a bit unclean.
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M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Friendly staff, bathroom door damage was quickly repaired
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2 people find it helpful
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Takdir A. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Yes, it's comfortable... The toilet flush isn't very clean. The swimming pool is almost completely open to the public, so guests don't get any space. 🤔
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Accommodation's Reply
29 Jan 2026
Dear Mr. Takdir A. M., Thank you for taking the time to review and rate our hotel. We are pleased to hear that you were comfortable during your stay at Grage Hotel Bengkulu. We apologize for any inconvenience related to the cleanliness of the water in the bathroom and the condition of the swimming pool, which may have been uncomfortable due to high usage. We appreciate your feedback and will use it in our evaluation process to improve the quality of our facilities and the management of the swimming pool to ensure the continued comfort of our guests. Thank you for your trust in Grage Hotel Bengkulu. We hope to welcome you back again for an even better stay experience in the future. Sincerely, The Management Team, Grage Hotel Bengkulu
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Darwis
icon-Leisure
Leisure
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5.0
/10
Reviewed 22 week(s) ago
Dirty room, no hot water for washing, clogged toilet, looks like the room is rarely used, no wifi provided
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1 people find it helpful
Accommodation's Reply
29 Jan 2026
Dear Mr. Darvis D., Thank you for taking the time to share your review and experience during your stay. We apologize for any inconvenience you experienced, particularly regarding the cleanliness of your room, the lack of hot water, the problematic bathroom, and the inadequate WiFi access. We have forwarded your feedback to our housekeeping and engineering teams for immediate and thorough evaluation and improvement to prevent such incidents from happening again in the future. We greatly appreciate your feedback and look forward to welcoming you back to Gréj Bengkulu Hotel with even better services and facilities. Sincerely, The Management Team, Gréj Bengkulu Hotel
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B***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
worth it to be an accommodation option
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Accommodation's Reply
14 Jan 2026
Dear Ms./Mrs. B*, Thank you for your excellent review and rating. We are delighted to know that Gorge Bengkulu Hotel is considered a valuable accommodation choice. Your compliments encourage us to continue improving the quality of our service and comfort for all our guests. We hope to welcome you back again on your next stay. Sincerely, The Management Team, Gorge Bengkulu Hotel
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A***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 25 week(s) ago
The hotel staff is very friendly, but the atmosphere during your stay is a bit uncomfortable, the TV broadcasts often disappear, the balcony is not well looked after
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. A*Y, Thank you for taking the time to provide a review and feedback. We are delighted to hear that you were impressed with our friendly hotel staff. We apologize for any inconvenience you experienced during your stay, including the malfunctioning TV and the unsuitable condition of the balcony. We have forwarded your feedback to the relevant team for immediate investigation and improvement to ensure guest comfort is maintained in the future. Thank you for your valuable feedback. We hope to welcome you back to Gréj Bengkulu Hotel again for an even better stay. Sincerely, The Management Team, Gréj Bengkulu Hotel
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R***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 26 week(s) ago
finally upgraded to ocean view
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Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. R*l,*, Thank you for taking the time to rate and evaluate our service. If you have any further suggestions or feedback in the future, we welcome your input to help us improve the quality of our services. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Gorge Bengkulu Hotel
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t***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 26 week(s) ago
Comfortable hotel for a staycation
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear t*i,*, Thank you for taking the time to write a review and rating. We are delighted to hear that you found Gréj Bengkulu Hotel a comfortable place to stay. Your compliments encourage us to continue striving to improve the quality of our service and comfort for our guests. We hope to welcome you back again in the future. Sincerely, The Management Team, Gréj Bengkulu Hotel
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Musa S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 26 week(s) ago
good for a family holiday choice
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Accommodation's Reply
13 Jan 2026
Dear Mr. Musa S., Thank you for your excellent review and rating. We are delighted to know that Gorge Bengkulu Hotel was the right choice for your family vacation. Your compliments encourage us to strive to provide the best service and facilities to all our guests. We hope to welcome you and your family back again in the future. Sincerely, The Management Team, Gorge Bengkulu Hotel
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Lisa M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Only the staff at the fo are friendly. After being escorted to the room..we brought things, there was no initiative from the bellboy to help carry things..what is the function of the bellboy? And the housekeeping is quick to respond when we are needed.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Lisa M., Thank you for your review and rating. We apologize for any inconvenience you may have experienced during your stay at Grange Hotel Bengkulu. We appreciate your feedback and will strive to provide you with an even better experience on your next visit. Best regards, Grange Hotel Bengkulu Management
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M***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
The hotel staff is very friendly and responsive.
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Accommodation's Reply
25 Nov 2025
Dear M*y, Thank you for your positive rating and review. We are very glad that you were satisfied with our staff's friendliness and prompt response. We look forward to welcoming you back to Grange Hotel Bengkulu on your next visit. Best regards, Grange Hotel Bengkulu Management
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R***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
I was very comfortable because I booked it not on the weekend, so I enjoyed the moment when I took my child to play in the swimming pool which was not too crowded.
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Accommodation's Reply
20 Nov 2025
Dear R*A, Thank you for your review. We are delighted to hear that you enjoyed your stay and enjoyed the time spent with your children at the tranquil swimming pool. Your review encourages us to continue to maintain the comfort and quality of our facilities for all our guests. We look forward to welcoming you back on your next visit. Best regards, Grange Hotel Bengkulu Management
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Sondi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
It's comfortable, and it's my best hotel in Bengkulu. Whenever I come to Bengkulu, I always stay at Horizon.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear Ms. Sondi H., Thank you for your positive review and for choosing Grange Hotel Bengkulu as your accommodation whenever you visit Bengkulu. We are delighted to know that you felt comfortable and satisfied with our services and facilities. Feedback and support like this is a great motivation for us to continue to provide the best service to all our guests. We look forward to welcoming you back again soon! Best regards, Grange Hotel Bengkulu Management
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Dhika A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 38 week(s) ago
Very steady, very steady, very steady
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Accommodation's Reply
03 Nov 2025
Dear Dhika A., Thank you so much for your review and 8.8 rating! We are delighted to hear that you were satisfied and had a great experience at Grage Hotel Bengkulu. Such support and appreciation drives us to continuously improve our services and comfort for all our guests. We sincerely hope to welcome you back again in the future! Best regards, Grage Hotel Bengkulu Management
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Number of reviews per page
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40