City Hotel Balikpapan

Explore City Hotel Balikpapan
7.4
Pleasant
From 2,508 reviews
Provided by travellers on
Cleanliness

7.0

Room Comfort

7.1

Meal

7.1

Location

8.1

Service and Facilites

7.4

People often mention about City Hotel Balikpapan
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Distance to City Center (33)
Bathroom (33)
Accessibility (30)
Bedroom (27)
Staff Friendliness (26)
Ambiance (24)
Surroundings (21)
Room Space (21)
Hotel Area (21)
Check-in/out Time (16)
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Traveller Reviews City Hotel Balikpapan

Number of reviews per page
20
40
Customer reviews
c***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 day(s) ago
The elevator repair response was slow, and those on the 4th and 5th floors had to exhaust themselves climbing the stairs. The bathrooms were not very clean, with no charger sockets or water heaters.
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M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommended, comfortable and close to the city center.
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Y***a
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Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
The service and staff were good, but some of the facilities were disappointing (hot water not working, TV was broken).
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MARIA D.
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Transit
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9.7
/10
Reviewed 2 week(s) ago
It's really nice, the staff is friendly, the rooms are clean, and it's a complete package. Food is also not far away.
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TOPAN R. P.
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5.6
/10
Reviewed 3 week(s) ago
The room is not cool enough, cleanliness is lacking.
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Andi F. P.
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Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 4 week(s) ago
The elevator wasn't working. Our family had to climb three flights of stairs to our room and then to the lobby to get out. The room wasn't very spacious.
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A***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 5 week(s) ago
When we arrived, the elevator was broken, and there was no information at all. No staff helped us with heavy luggage; we were sent to a high floor. Poor parents, having to climb stairs in a hotel like this. Next, if the elevator is broken, at least don't give them a high room. Going up one floor is fine, but three floors?
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N***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Still okay, the price is also okay.
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Accommodation's Reply
12 May 2026
Thank you for your review and rating! 😊 We hope you had a fun and memorable experience. Thank you very much. Prado Customer Service Team
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I***i
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly and the hotel facilities are good, and the bedrooms and bathrooms are clean.
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Accommodation's Reply
12 May 2026
Thank you for your wonderful review 🙏 We are delighted to hear that you had a wonderful experience during your visit. Your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back again 😊 Sincerely, Prade, Customer Service Representative
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Christian A. A.
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Transit
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9.4
/10
Reviewed 12 week(s) ago
Not bad, places to eat are also close.
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Accommodation's Reply
12 May 2026
Thank you for your wonderful review 🙏 We are delighted to hear that you had a wonderful experience during your visit. Your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back again 😊 Sincerely, Prade, Customer Service Representative
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R***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 13 week(s) ago
The bathroom was uncomfortable, with sticky floors and unreliable hot water, and crusty walls. The cabinet under the TV was dusty and dirty, but the blankets and bed were comfortable and clean.
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Accommodation's Reply
12 May 2026
Thank you for taking the time to share your review and feedback with us. We apologize if anything did not meet your expectations. Your feedback is invaluable and will be used as a basis for our evaluation to improve the quality of our services in the future. We hope to have the opportunity to welcome you back again for an even better experience. 😊 Sincerely, Prade, Customer Relations Officer
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The overall service and service are very satisfying, the location is close to tourist attractions and culinary centers.
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Accommodation's Reply
12 May 2026
Thank you so much for your wonderful review! 🙏 We are delighted to hear that you enjoyed your visit and had a wonderful time. Your kind words motivate all of our staff to strive to provide the best possible service. We look forward to seeing you again soon! 😊 Sincerely, Prado, Customer Relationship Manager
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 14 week(s) ago
No tissue, no shampoo, for a strategic location in the city center
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Accommodation's Reply
12 May 2026
Thank you very much for your valuable feedback. We sincerely apologize for any inconvenience caused. Our team takes this matter very seriously and will do everything in our power to improve our services in the future. We will strive to provide you with even better service on your next visit. Thank you again. From the Customer Relations Team
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H***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 20 week(s) ago
the bathroom smells, there are no hotel slippers
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Accommodation's Reply
12 May 2026
Thank you for your review and feedback. We apologize for any inconvenience you may have experienced. Our team will take this seriously to improve our services in the future. We hope to provide you with a better experience on your next visit. Sincerely, Prade, Customer Service Representative.
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J***e
icon-origin-TRAVELOKA
8.7
/10
Reviewed 25 week(s) ago
The staffs were very friendly and helpful. The price is so affordable for the hotel located in the city center. It'll better if the hotel gives more attention to the bathroom cleanliness. I got hair loss in the floor drain (of course not mine, before I used the bathroom it's already there). And the hotel has to make sure that the WiFi signal is always stable, because my signal was completely lost while I was in the room. But overall, the hotel was great!!!
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2 people find it helpful
Accommodation's Reply
12 May 2026
Thank you for taking the time to share your review and feedback with us. We sincerely apologize if there were aspects of your experience that did not fully meet your expectations. Your feedback is highly valuable and will help us improve our service quality in the future. We hope to have the opportunity to welcome you back for a better experience 😊 Warm regards, Prade Guest Relation Officer
F***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
Friendly hotel staff, strategic location
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Accommodation's Reply
12 May 2026
Thank you for your review and rating! 😊 Thank you so much for using our services. We hope you continue to have a comfortable and excellent experience. Thank you. Prado Customer Service Team
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R***a
icon-origin-TRAVELOKA
6.0
/10
Reviewed 31 week(s) ago
While it looks nice from the front, the room lacks a wardrobe and the TV antenna connection is poor, making it impossible to watch TV. The blankets are dirty and look like they haven't been changed, there are cockroaches, and the toilets are like public restrooms with tiny sinks. It's truly an unforgettable experience. I apologize, but the staff service was excellent.
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Accommodation's Reply
12 May 2026
Thank you for your review and feedback. We apologize for any inconvenience you may have experienced. Our team will take this into consideration and improve our services in the future. We hope to provide you with a better experience on your next visit. Sincerely, Prade, Customer Service Representative.
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r***n
icon-origin-TRAVELOKA
5.7
/10
Reviewed 37 week(s) ago
The room needs renovation, the items look like old ones, the bathroom door is rotten🙏🏻
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1 people find it helpful
Accommodation's Reply
12 May 2026
Thank you for taking the time to share your review and feedback with us. We apologize if anything did not meet your expectations. Your feedback is invaluable and will be used as a basis for our evaluation to improve the quality of our services in the future. We hope to have the opportunity to welcome you back again for an even better experience. 😊 Sincerely, Prade, Customer Relations Officer
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Surya R. P. g.
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 37 week(s) ago
The room needs a little renovation, it looks like it needs repair, but it fits the budget, keep up the good work
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2 people find it helpful
Accommodation's Reply
12 May 2026
Thank you for your review and rating! 😊 Thank you very much for using our services. We hope you continue to have a comfortable and excellent experience. Thank you. Prado Customer Service Team
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S***O
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The hotel staff was very friendly and helpful at check in.
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Accommodation's Reply
12 May 2026
Thank you for your wonderful review 🙏 We are delighted to hear that you had a wonderful experience during your visit. Your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back again 😊 Sincerely, Prade, Customer Service Representative
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Number of reviews per page
20
40