Will come here again with my family.

The Garbelia room was quite dark and quiet. The breakfast was not very tasty and lacked variety. There's no elevator, so you have to climb the stairs.

The hotel staff is friendly and very helpful.

My first time staying here, in room 252, and the service was terrible. I tried to borrow a bowl from 7 p.m. until check-out, but it wasn't delivered, even though I asked multiple times. The bathroom was infested with ants.

The service, cleanliness, and atmosphere are great for families. My kids love it.

Good location and excellent service.

The room was clean and comfortable, but the breakfast was really not worth it.

The hotel is comfortable, the view is good, the staff are friendly... But the food is not very varied, the menu is not extensive.

The room is comfortable, clean, the toilet/bathroom is also clean, the AC is cold, the staff service is good, the receptionist and room service are also good, the hotel location is strategic, there are lots of culinary delights around, only the food menu is not very varied and the cutlery is not complete.

It was very comfortable to stay here and the staff were friendly.

Just checked in, there were no slippers or tissues. They were delivered, but they were used by another customer, and they were dirty. If they weren't, inform them, and don't take the slippers from another customer who has already left.

The hotel staff is friendly, but the Wi-Fi signal is weak.

The room is spacious there is a living room, the staff is friendly, the best anyway

The hotel is clean and comfortable.

There was no toilet paper in the room, and the TV remote was broken. The restaurant staff was very friendly, I forgot his name (he was wearing a tie). The fried rice needs improvement. Overall, it was good.

It was so nice to hear the call to prayer, so I could pray on time.

During my stay, I couldn't enjoy the hotel's Wi-Fi facilities because it was difficult to connect.

Thank you for the service: friendly hotel staff, fast check-in and check-out, clean swimming pool, and child-friendly facilities. The hotel's facilities and cleanliness are excellent, and it's strategically located on the main road, close to dining options. The room is spacious, and my kids can ride horses in the hotel area. I have a few suggestions: improve room maintenance. I stayed in Lily Room 127, and there were very few table towels. There were no tissues in the bathroom. I hope the towels are replaced, and the Wi-Fi is weak. I also stayed in Catalya Room before, and the room conditions were similar. Hopefully, Grand Ussu can improve, as the hotel and facilities are already excellent. I still plan to stay there next time. Thank you.

The room was very dirty and the blanket and pillows had stains.

Best place to try. First time staying here. Spacious rooms, mini playground, water park slides in the pool, and a pretty varied and delicious breakfast. Thank you, Grand Ussu Puncak Hotel.