8.2
Very Good
From 12,621 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.1

Meal

7.8

Location

8.5

Service and Facilites

8.2

People often mention about Whiz Prime Hotel Balikpapan
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Distance to City Center (87)
Staff Friendliness (86)
Bedroom (82)
Ambiance (80)
Accessibility (70)
Bathroom (68)
Hotel Area (62)
Check-in/out Time (59)
Surroundings (58)
Room Space (58)
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Traveller Reviews Whiz Prime Hotel Balikpapan

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Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Nice, clean rooms and friendly staff
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Accommodation's Reply
29 Sep 2025
Dear Guest, Thank you for your positive review and appreciation. We are pleased to know that our team's service has provided you with a comfortable experience. This feedback motivates us to continue maintaining the quality of our service. See you again on your next visit soon! Sincerely, Nurwahyu Jaelani, General Manager
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dedy
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very friendly staff, great service.
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Accommodation's Reply
29 Sep 2025
Dear Dedy, Thank you for your positive review and appreciation. We are pleased to know that our team's service has provided you with a comfortable experience. This feedback motivates us to continue maintaining the quality of our service. See you again on your next visit soon! Sincerely, Nurwahyu Jaelani, General Manager
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mohammad t.
icon-Staycation
Staycation
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8.5
/10
Reviewed 2 week(s) ago
Suggestions, sis, for the future, there are 2 bathrooms, but there is only 1 foot towel, it's not very fragrant, in the superior room there should be white lights in each room, thank you, sorry if there are too many suggestions🙏🏻🙏🏻🙏🏻🙏🏻 recommended hotel in Balikpapan, Whizz Prime, awesome
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Accommodation's Reply
17 Sep 2025
Dear Mohammad t, Thank you for taking the time to share your experience and provide constructive feedback. We greatly appreciate your feedback. This note will be taken into consideration by our team to improve the quality and facilities to maximize guest comfort. We are also pleased to know that overall you recommend Whiz Prime Balikpapan and are satisfied with your stay with us. Positive reviews like this motivate us to continue providing the best service. We hope to have the opportunity to welcome you again with better service and meet your expectations on your next visit. Sincerely, Nurwahyu Jaelani, General Manager.
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Tiffany C.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Dirty and smelly pillowcases, not changed, bathroom floor from next door is wet
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Accommodation's Reply
17 Sep 2025
Dear Tiffany C. Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you experienced regarding the condition of the pillowcase and the cleanliness of the bathroom. This certainly does not meet the standards of service and cleanliness that we always strive for. Your feedback is very valuable to us, and we will immediately forward it to the housekeeping team for evaluation and improvement to prevent a similar incident from happening again in the future. We hope to have the opportunity to welcome you again with better service and meet your expectations on your next visit. Sincerely, Nurwahyu Jaelani, General Manager.
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A***e
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
the bathroom design is quite unique
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Accommodation's Reply
17 Sep 2025
Dear Guest, Thank you for taking the time to review your stay with us. We are delighted to learn that our bathroom design left a unique and memorable impression on you. This is part of our effort to create a unique, comfortable, and functional atmosphere so that each guest can enjoy a more personalized experience during their stay. We hope your next visit will be even more enjoyable, and we look forward to welcoming you back to our hotel. Sincerely, Nurwahyu Jaelani, General Manager.
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Jakaria A. L.
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Staycation
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8.4
/10
Reviewed 4 week(s) ago
It's not bad to spend the night here, it's still nice in the middle of the city
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Accommodation's Reply
04 Sep 2025
Dear Jakaria A. L., Thank you for sharing your positive experience during your stay at Whiz Prime Hotel Balikpapan. We are pleased to know that the strategic location in the city center provided you with comfort. We hope to welcome you back on your next visit in the near future! Sincerely, Nurwahyu Jaelani, General Manager.
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F***r
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff is friendly, the hotel is comfortable, access to the city is easy.
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Guest, Thank you for sharing your experience during your stay with us. The friendliness of our staff and the cleanliness of our hotel are always our top priorities. We look forward to welcoming you back on your next visit soon! Sincerely, Nurwahyu Jaelani, General Manager
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Marya U. A.
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9.6
/10
Reviewed 5 week(s) ago
The staff is friendly, the hotel is clean
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1 people find it helpful
Accommodation's Reply
04 Sep 2025
Dear Marya U. A. Thank you for sharing your experience during your stay with us. The friendliness of our staff and the cleanliness of our hotel are always our top priorities. We look forward to welcoming you back on your next visit soon! Sincerely, Nurwahyu Jaelani, General Manager.
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Lutfi
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Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel staff is friendly. Check-in and check-out are fast. The room is quite spacious and has complete amenities. There's coffee, tea, and mineral water, a water heater, a safe, two hangers, and slippers. The toilet and bathroom are separate. There are pros and cons, though. The AC and TV work well. The hotel is strategically located in downtown Balikpapan.
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Accommodation's Reply
04 Sep 2025
Dear Lutfi, Thank you for taking the time to share your experience during your stay at Whiz Prime Hotel Balikpapan. We are very pleased to know that you were comfortable with our staff's service, the fast check-in and check-out process, and the room facilities. We have discussed your valuable feedback with the relevant department and will evaluate it for future improvements. We look forward to welcoming you back on your next visit and providing an even better experience. Sincerely, Nurwahyu Jaelani, General Manager.
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B***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 5 week(s) ago
The bathroom is small, so when you shower the water floods into the room.
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Accommodation's Reply
28 Aug 2025
Dear Valued Guest, Please allow us to extend our apologies for the inconvenience you experienced. Our commitment to providing the best service is our top priority. Your feedback is invaluable to us in our efforts to improve our service quality. We look forward to serving you again soon. Sincerely, Nurwahyu Jaelani, General Manager
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M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Good service, friendly and polite
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Accommodation's Reply
28 Aug 2025
Dear Guests, Thank you for choosing to stay at the Whiz Prime Balikpapan Hotel. We greatly appreciate your comments. We hope to continue to be your preferred hotel in Balikpapan. We look forward to welcoming you back soon. Best regards. Nurwahyu Jaelani - General Manager
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Erni
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The location is right in the middle of the city, suitable for those who really just want to stay overnight and rest because it is not noisy, the parking is strategic and not complicated, the service is very friendly, comfortable and the rooms are clean.
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1 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear Erni E. Thank you for choosing to stay at the Whiz Prime Balikpapan Hotel. We greatly appreciate your comments. We hope to continue to be your preferred hotel in Balikpapan. We look forward to welcoming you back soon. Best regards. Nurwahyu Jaelani - General Manager
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J***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice. Calm and comfortable atmosphere.
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Accommodation's Reply
28 Aug 2025
Dear Guests, Thank you for choosing to stay at the Whiz Prime Balikpapan Hotel. We greatly appreciate your comments. We hope to continue to be your preferred hotel in Balikpapan. We look forward to welcoming you back soon. Best regards. Nurwahyu Jaelani - General Manager
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S***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and the rooms are clean.
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Accommodation's Reply
28 Aug 2025
Dear Guests, Thank you for choosing to stay at the Whiz Prime Balikpapan Hotel. We greatly appreciate your comments. We hope to continue to be your preferred hotel in Balikpapan. We look forward to welcoming you back soon. Best regards. Nurwahyu Jaelani - General Manager
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Frans S. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The location and rooms are comfortable, the staff are friendly and helpful, and the breakfast is varied and delicious.
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Accommodation's Reply
28 Aug 2025
Dear Frans, Thank you for choosing to stay at the Whiz Prime Balikpapan Hotel. We greatly appreciate your comments. We hope to continue to be your preferred hotel in Balikpapan. We look forward to your return visit soon. Best regards. Nurwahyu Jaelani - General Manager
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N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Night view from the window of the highway and residents' houses, near the mall, clean, cool rooms, hot and cold water available in the bathroom and toilet, good service.
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Accommodation's Reply
28 Aug 2025
Dear Guests, Thank you for choosing to stay at the Whiz Prime Balikpapan Hotel. We greatly appreciate your comments. We hope to continue to be your preferred hotel in Balikpapan. We look forward to welcoming you back soon. Best regards. Nurwahyu Jaelani - General Manager
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Sastra S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
my favorite hotel 🥰 because it prioritizes customers well
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Accommodation's Reply
28 Aug 2025
Dear Sastra S. Thank you for choosing to stay at the Whiz Prime Balikpapan Hotel. We greatly appreciate your comments. We hope to continue to be your preferred hotel in Balikpapan. We look forward to your return visit in the near future. Best regards. Nurwahyu Jaelani - General Manager
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d***a
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The room is quite clean but unfortunately it's a bit cramped, breakfast is just average, 3 star standard
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Accommodation's Reply
13 Aug 2025
Dear Guest, Thank you for taking the time to provide a review of your experience during your stay at our property. We appreciate your appreciation for the cleanliness of the rooms we provide. Regarding the room size and breakfast quality you mentioned, we apologize if they did not fully meet your expectations. This feedback will be taken into consideration by management for future evaluation and service improvements. We are always committed to improving guest comfort and satisfaction, and look forward to welcoming you back in the near future with an even better experience. Sincerely, Nurwahyu Jaelani, General Manager.
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Good, comfort, clean............
1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Respected Guest, Thank you for your kind feedback. We're pleased to know you had a comfortable and pleasant stay. We hope to have the pleasure of welcoming you back on your next visit! Best regards Nurwahyu Jaelani General Manager
andi s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
It's worth staying here, quite close to several locations in the city center. It's a must-try if you're looking for a hotel in Balikpapan.
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Accommodation's Reply
13 Aug 2025
Dear Andi S. Thank you for taking the time to leave a positive review regarding your stay at our hotel. We are delighted to learn that our strategic location in downtown Balikpapan provided you with a comfortable stay. Your recommendation is greatly appreciated, and we hope you had a pleasant overall stay. We look forward to welcoming you back soon! Sincerely, Nurwahyu Jaelani, General Manager.
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Number of reviews per page
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