8.6
Very Good
From 1,771 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Hotel Maktal
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Bedroom (21)
Distance to City Center (19)
Room Space (19)
Accessibility (18)
Staff Friendliness (18)
Bathroom (18)
Surroundings (17)
Hotel Area (16)
Ambiance (14)
Check-in/out Time (13)
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Traveller Reviews Hotel Maktal

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20
40
Customer reviews
Zulkarnain
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Transit
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9.4
/10
Reviewed 2 week(s) ago
This was my first stay at the Maktal Hotel. It's strategically located, has a cafe and coffee bar, and offers dine-in or room service, offering a full menu of food and drinks at affordable prices. The rooms are clean and the sanitation is also excellent. Overall, I recommend it.
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Y***s
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10.0
/10
Reviewed 5 week(s) ago
Great place nearby great coffee shop
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Ridwan
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10.0
/10
Reviewed 6 week(s) ago
The hotel staff is very helpful when needed.
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S***I
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10.0
/10
Reviewed 7 week(s) ago
A long-time favorite hotel. Very comfortable.
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Nirmala P.
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8.5
/10
Reviewed 11 week(s) ago
It's really clean and comfortable, top👍
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A***a
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9.4
/10
Reviewed 14 week(s) ago
The place is very comfortable, the atmosphere is calm even though the location is in a strategic place.
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Verified Traveler
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10.0
/10
Reviewed 18 week(s) ago
Friendly service & clean & comfortable place and strategic location in the city center
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Accommodation's Reply
25 Jan 2026
Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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azka b.
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Business
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8.5
/10
Reviewed 18 week(s) ago
Highly recommended, close to the city center.
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Accommodation's Reply
31 Dec 2025
Thank you very much, Mr. Azka, for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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Verified Traveler
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Business
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9.7
/10
Reviewed 23 week(s) ago
The hotel is clean, the staff is friendly, the location is good, it's easy to find food....the only problem is because I got a room on the 3rd floor so it was a pain going up and down 🤣
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Accommodation's Reply
31 Dec 2025
Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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R***a
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Business
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8.2
/10
Reviewed 24 week(s) ago
The hotel is unprofessional, relying on interns. They asked for mineral water and toiletries and they didn't deliver them for an hour. The room was comfortable but full of mosquitoes. The AC was a bit noisy. Wi-Fi connectivity was very poor. The water was strong, but the hot water was good. Breakfast was quite good, but the fried rice was too salty.
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Accommodation's Reply
31 Dec 2025
Thank you very much, Mr. Ulfa, for your review. Perhaps you meant "intern," as we are currently training new staff. We apologize for any shortcomings. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.
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Yohanis J. R.
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10.0
/10
Reviewed 27 week(s) ago
Good place to relax, easy to get food nearby 😁☺️😁☺️😁
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Accommodation's Reply
31 Dec 2025
Thank you very much, Mr. Johanis, for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.
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Rico B.
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Business
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8.5
/10
Reviewed 28 week(s) ago
There is a smoking room, next to the hotel there is a cafe and billiards place, around the hotel there are places to eat and it is close to Indomaret.
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Accommodation's Reply
31 Dec 2025
Thank you very much, Mr. Rico, for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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M***M
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10.0
/10
Reviewed 30 week(s) ago
Stayed one night for family reasons. The location is quite close to everything. The room was clean. Overall, it was okay.
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Accommodation's Reply
31 Dec 2025
Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.
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Yossy T.
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9.4
/10
Reviewed 31 week(s) ago
The cleanliness is amazing, just one thing. The AC little bit noise and no coffee / tea in the room. Thank you btw
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Accommodation's Reply
31 Dec 2025
Thank you so much for your review, Yossi. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.
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F***d
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Business
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9.1
/10
Reviewed 31 week(s) ago
Coffee bar downstairs is a must, they serve the best coffee in town.
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Accommodation's Reply
31 Dec 2025
Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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F***n
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8.8
/10
Reviewed 35 week(s) ago
Very comfortable, the only downside is that there is no elevator. The coffee downstairs is also good
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Accommodation's Reply
31 Dec 2025
Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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L***a
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8.5
/10
Reviewed 37 week(s) ago
The service is good, the location is close to various culinary delights
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Accommodation's Reply
31 Dec 2025
Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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L***a
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8.5
/10
Reviewed 37 week(s) ago
The service is good, the location is close to various culinary delights
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Accommodation's Reply
31 Dec 2025
Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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L***a
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8.5
/10
Reviewed 37 week(s) ago
Good service, location close to shopping center
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Accommodation's Reply
31 Dec 2025
Thank you very much for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to provide you with accommodation during your visit to Mataram.
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Mayasti S.
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Leisure
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9.1
/10
Reviewed 38 week(s) ago
This budget hotel in Mataram was worth the price. The room and bathroom were spacious, very clean, and pleasantly scented. Its location is strategic, close to local warungs and cafés.
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Accommodation's Reply
31 Dec 2025
Thank you very much, Mayasti, for your review. We hope to welcome you back to Hotel Maktal again. Thank you for trusting Hotel Maktal to take care of your accommodation during your stay in Mataram.
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Number of reviews per page
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