7.6
Pleasant
From 573 reviews
Provided by travellers on
Cleanliness

7.5

Room Comfort

7.4

Meal

7.8

Location

8.0

Service and Facilites

7.5

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Traveller Reviews OYO 687 Residence Hotel Syariah

Number of reviews per page
20
40
Customer reviews
Shakat L.
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6.0
/10
Reviewed 186 week(s) ago
Not clean and a little spooky, maybe because the hotel is old. The facilities are a bit dirty .
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1 people find it helpful
Accommodation's Reply
17 Feb 2022
Hi Sakat, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Kiman!
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Eko S.
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6.3
/10
Reviewed 187 week(s) ago
The bathroom of room 206 is not clean, so it smells, please ask the hotel manager to improve his room service, so that customers will be comfortable staying.
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Accommodation's Reply
17 Feb 2022
Hi Eko, We're extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Masduku!
Lysa A. B. K.
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5.8
/10
Reviewed 193 week(s) ago
Not recommended. The receptionist is dirty, and parking the car is not their responsibility, so it makes you anxious. The rooms are also like an old building, musty too. Tv also ants.
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2 people find it helpful
Muhammad R.
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5.4
/10
Reviewed 204 week(s) ago
Poor service, half hearted. There is no Telkomsel network.
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ade a. k.
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4.8
/10
Reviewed 208 week(s) ago
Very unsatisfactory service. The condition of the hotel is also not feasible. The bed was very uncomfortable, room facilities such as a table were not suitable for use. The cleanliness of the hotel is also not maintained. I am very sorry.
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abadi s.
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6.0
/10
Reviewed 209 week(s) ago
Not in accordance with what is offered in the application, the air conditioner cannot be set from the remote, the shower is small, bath soap is not provided.
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1 people find it helpful
Destaria
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6.0
/10
Reviewed 222 week(s) ago
The rooms are dirty, the water and toilet are broken, the mattress is smelly and itchy. Bad experience.
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Accommodation's Reply
09 Sep 2021
We are really sorry to disappoint you, Destaria! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Jubaedah!
indra a. m.
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4.8
/10
Reviewed 224 week(s) ago
Dirty and uninhabited for a long time. Lots of insects and rat droppings. Disgusting.
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rini l.
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5.1
/10
Reviewed 225 week(s) ago
Kamarnya pengap dan bau bangkai, sudah komplain tapi tidak direspon. Tidak sampai 1 jam langsung cek out.
1 people find it helpful
Dide G.
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6.2
/10
Reviewed 225 week(s) ago
Strategic location, cleanliness is also good, room and hotel facilities are damaged, hopefully it will be repaired soon.
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Accommodation's Reply
26 Aug 2021
Hi, Dedy! Thank you for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Indah!
Raysah N. N.
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6.0
/10
Reviewed 229 week(s) ago
saya mesan kamar deluxe d kasih ke lantai 3 alasan nya ktanya sudah perjanjian sma pihak aplikasi pengunjung yg mesan lewat aplikasi d kasih lantai 3 terus tmpat tidurnya kecil.kurang bersih ada anak serangga d kamar mandi
1 people find it helpful
Asri W.
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8.5
/10
Reviewed 230 week(s) ago
The location is easy to find, want to go to the Grand Mosque or Mainum Palace, just walk. Unfortunately there is no elevator yet, up to the 3rd floor. The air conditioner is cold, the shower has a new closset, so pay attention to the sink so that it is cleaned too. The rest of this hotel is good according to the price.
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Accommodation's Reply
20 Apr 2021
Hi, Asri! Your review made our day. We hope to delight you with our services. Regards, Budi!
Afri Y.
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5.1
/10
Reviewed 233 week(s) ago
dirty floor, bed 160x200 not 180x200, can & amp; # 39; t get a city view, cold ac, clean bathroom, good water, clean bed cover
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Accommodation's Reply
25 Mar 2021
We're sorry to have you disappointed, Afri! Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Budi!
Riski
icon-origin-TRAVELOKA
4.8
/10
Reviewed 233 week(s) ago
Think twice about booking again, the service is unfriendly, unprofessional, giving ugly rooms up to 3 times changing rooms, if it's on purpose we ordered it on the trip? (outrageous, love the first and second rooms, there are dirty spots, dusty smell and pieces of lizard, the bathroom is not cleaned, there is still toothpaste, he said we were not given toiletries, but in fact there is trash, the second room has no TV, hot air conditioner, smells bad , dusty too and not ads shower and he said comfortably like that, messed up the service like that! I feel like I want to complain to the owner directly, the service is severe, he says 24 hours of service, I want to check in or check it, it & amp; # 39; s not in a very long place ,,, necessary given a warning from the employee
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Accommodation's Reply
24 Mar 2021
Hi Riski! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jubaedah!
Dewi K.
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6.0
/10
Reviewed 236 week(s) ago
dirty rooms, dirty sheets, the door is difficult to lock
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Accommodation's Reply
10 Mar 2021
Never meant to disappoint you, Coky! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Dewi!
Dinna D. H. H.
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5.2
/10
Reviewed 244 week(s) ago
Room type: suite room on the 3rd floor up the stairs. There is no hot water using a dipper. towel. 1. Not given soap. Not given a tissue. super ignorant employees for a very long time.
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Mochamad l.
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8.5
/10
Reviewed 245 week(s) ago
The clean room is close to the Grand Mosque.
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1 people find it helpful
Mustapa Hasibuan
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6.0
/10
Reviewed 245 week(s) ago
The bathroom was destroyed, the room was closed using a board, shabby, destroyed just a mess.
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Mochamad l.
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8.5
/10
Reviewed 245 week(s) ago
I like the friendly and friendly service.
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Mochamad l.
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8.5
/10
Reviewed 245 week(s) ago
I am happy to stay at this hotel according to the budget.
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