Pesona Alam Resort & Spa

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Overall Ratings & Reviews Pesona Alam Resort & Spa

Traveloka (13,140)
Other sources (39)
8.8
Very Good
From 13,140 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.9

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Staff Friendliness (260)
Ambiance (252)
Family Friendly (243)
Hotel Area (242)
Bedroom (239)
Surroundings (215)
Bathroom (212)
Taste (200)
Variety (200)
Activity Option (181)
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Traveller Reviews Pesona Alam Resort & Spa

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20
40
Customer reviews
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Stayed here with the whole family, from grandparents to grandchildren. All enjoyed the place. Wonderful and very relaxing.
1 people find it helpful
Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your stay experience at Pesona Alam Resort & Spa. We are delighted to know that you and your entire family, from grandparents to grandchildren, had such an enjoyable and relaxing stay with us. It is truly rewarding to hear that our resort provided a comfortable atmosphere where your family could spend quality time together and create wonderful memories. Creating memorable family experiences is one of our greatest priorities. Thank you for choosing Pesona Alam Resort & Spa. We look forward to welcoming you and your family back for another relaxing and memorable stay. Warm regards, Handy Bunardy General Manager
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A pleasant stay, complete facilities and friendly staff.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Pena Alam Resort & Spa. We are delighted to hear that you enjoyed your stay with us. We are honored to know that the resort's comprehensive facilities and the friendliness of our team made your stay comfortable. Your positive review encourages our entire team to continue striving to provide the best service to all our guests. Thank you for choosing Pena Alam Resort & Spa. We hope to welcome you back again for an even more memorable stay in the future. Sincerely, Handy Bunardy, General Manager
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Ayu D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel is great, perfect for families. The kids were happy too. The breakfast was delicious. I'll definitely stay here again.
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Accommodation's Reply
31 Jul 2026
Dear Ayu D, Thank you for taking the time to share your experience at Pesona Alam Resort & Spa. We are delighted to hear that you and your family enjoyed your stay with us. We are honored to know that our resort is a comfortable and relaxing place for families, that the children enjoyed the facilities, and that you appreciated our varied breakfast menu. Knowing that you plan to return means a great deal to our entire team. Thank you for choosing Pesona Alam Resort & Spa. We hope to welcome you and your family back for another memorable vacation in the future. Sincerely, Handy Bunardy, General Manager
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Noviana D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Overall, a good stay. The room was decent and the service was satisfactory.
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Accommodation's Reply
26 Jul 2026
Dear Noviana D, Thank you for taking the time to share your stay experience at Pesona Alam Resort & Spa. We are delighted to know that you had an overall enjoyable stay with us. We truly appreciate your kind comments about your comfortable room and the satisfactory service you received. Guest satisfaction is our top priority, and your feedback encourages our team to continue improving the quality of our services and facilities. We look forward to welcoming you back to Pesona Alam Resort & Spa for another pleasant stay in the future. Warm regards, Handy Bunardy General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
My room has such a beautiful landscape. My family really enjoyed the experience.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Pesona Alam Resort & Spa. We are delighted to hear that you and your family enjoyed your stay with us. We especially appreciate your comments about the stunning views from your room. We are pleased to know that our natural surroundings created memorable moments for your family. We look forward to welcoming you and your family back to Pesona Alam Resort & Spa for another memorable stay in the future. Sincerely, Handy Bunardi, General Manager
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
This was my first time staying at this hotel. The staff was friendly and the room was clean. We got a free photo booth. Awesome!
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1 people find it helpful
Accommodation's Reply
18 Jul 2026
Dear Guests, Thank you for choosing Pena Alam Resort & Spa. We are delighted to hear that you enjoyed our warm and friendly staff and the clean and well-maintained rooms. We are also honored that you used our complimentary photo booth to capture your precious memories. Your kind words are a great encouragement to all of our staff. We will continue to strive to provide all our guests with the best possible experience. We hope that your stay will inspire you to return to Pena Alam Resort & Spa again. We look forward to welcoming you back in the future. Thank you. General Manager, Handy Bernardi
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H***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
It was a truly memorable vacation at the Hotel Pesona Alam and Resort, making it a perfect family getaway. It boasts a cool atmosphere and plenty of activities for children. However, the in-room amenities are still lacking in smart TVs. This hotel is highly recommended for family vacations.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your family vacation experience at Pena Alam Resort & Spa. We are delighted to hear that you enjoyed the warm and comfortable atmosphere of the resort, as well as the many activities for children. Your feedback about our resort as a family-friendly vacation destination is greatly appreciated by our entire team. We also appreciate your suggestion regarding the lack of smart TVs in the rooms. This feedback will be taken into consideration to improve our facilities and guest comfort in the future. Thank you for your feedback and trust. We look forward to welcoming you and your family back soon for an even better vacation experience. Sincerely, Handy Bunardy, General Manager
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F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice and recommended hotel for staycation or holiday.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you very much for your kind review and for recommending Pesona Alam Resort & Spa. We are delighted to know that you had an enjoyable experience with us and consider our resort a great choice for a staycation or holiday. Your recommendation is truly appreciated and means a great deal to our entire team. We look forward to welcoming you back for another relaxing and memorable stay in the future. Warm regards, Handy Bunardy General Manager
F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice hotel and the food during breakfast was excellence.
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Accommodation's Reply
18 Jul 2026
Dear Valued Guest, Thank you very much for your kind review and for choosing Pesona Alam Resort & Spa. We are delighted to know that you enjoyed your stay with us and especially appreciated our breakfast offerings. Your positive feedback is truly appreciated and serves as great encouragement to our Culinary and Food & Beverage teams. We look forward to welcoming you back for another enjoyable and memorable stay in the future. Warm regards, Handy Bunardy General Manager
Fakhran R.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Been here many times, still comfortable, the location is perfect 👍🏻
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Accommodation's Reply
06 Jul 2026
Dear Mr. Fakhran R., Thank you for choosing Pesona Alam Resort & Spa as your accommodation. We are delighted that you felt comfortable and enjoyed the resort's location. Your continued trust in us motivates our entire team to always strive to provide the best service and experience. We hope to welcome you back again in the future. Sincerely, Handy Bunardy, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very comfortable. Great atmosphere. EV charging stations available. Convenient, lots of play areas. 5-star facilities. Awesome!
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Pesona Alam Resort & Spa. We are delighted to hear that you enjoyed the resort's atmosphere, the comprehensive facilities, the children's play area, and the electric vehicle charging stations. Your compliments motivate our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back soon for another memorable experience. Sincerely, Handy Bunardy, General Manager
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Setiawan H. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The atmosphere is very cool and comfortable.
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Accommodation's Reply
30 Jun 2026
"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at Pesona Alam Resort and Spa.. Naturally yours, Handy Bunardy General Manager"
Tari
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
The villa was good but the phone to reception was not that fast. I was not able to ask for an extra blanket too; they said they were out of it.
1 people find it helpful
Accommodation's Reply
06 Jul 2026
Dear Tari S, Thank you for taking the time to share your feedback following your stay at Pesona Alam Resort & Spa. We are pleased to know that you enjoyed your villa. However, we sincerely apologize for the inconvenience you experienced when trying to reach our Reception and for not being able to provide the extra blanket you requested. We understand how disappointing this must have been, and this is certainly not the level of service we strive to deliver. Your feedback has been shared with the relevant teams for review and improvement to ensure better responsiveness and inventory management in the future. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more seamless and comfortable experience. Warm regards, Handy Bunardy General Manager
F***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The electricity was out when we came in in the afternoon due to PLN. But the staff was very informative about it and we still could check in manually. Loved the place and the ambiance.
1 people find it helpful
Accommodation's Reply
30 Jun 2026
"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at Pesona Alam Resort and Spa.. Naturally yours, Handy Bunardy General Manager"
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Olla N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
First time stay here di Villa 03, so far semua oke hanya saja sayangnya waktu itu water heater nya rusak. But the staff was so helpful he ask us to change the another room. And we can access another room in the morning for take a shower. Will back again soon maybe want to try the hotel room.
1 people find it helpful
Accommodation's Reply
30 Jun 2026
"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at Pesona Alam Resort and Spa.. Naturally yours, Handy Bunardy General Manager"
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Sigit S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was friendly. The breakfast was varied and quite tasty. However, check-in was a bit slow at first because the room wasn't ready, even though check-in was at 4 PM. But the hotel staff immediately came to the room and immediately gave me a cake as an apology for the long wait. The hotel's vision is to never disappoint its customers. The entire Pesona Alam staff is great.
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Accommodation's Reply
30 Jun 2026
"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at Pesona Alam Resort and Spa.. Naturally yours, Handy Bunardy General Manager"
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Comfortable atmosphere for family vacation
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Accommodation's Reply
22 Jun 2026
"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at Pesona Alam Resort and Spa.. Naturally yours, Handy Bunardy General Manager"
A***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel is comfortable, nice, very kids friendly, only the room is a bit less soundproof, people passing in front of the room can still be heard.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at Pesona Alam Resort and Spa.. Naturally yours, Handy Bunardy General Manager"
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Nunq L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Thank you, as requested, there is a happy birthday greeting on the room mirror and a slice of cake too.
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2 people find it helpful
Accommodation's Reply
12 Jun 2026
"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at Pesona Alam Resort and Spa.. Naturally yours, Handy Bunardy General Manager"
M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Great, you get a free art mirror and a slice of cake. Everything is neat, clean, comfortable, and cool. They also provide a delicious welcome drink.
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
"Dear Valued Guest, Thank you for your kind words and positive feedback. We are very happy to know that your experience with us was enjoyable and met your expectations. Your support encourages us to continuously improve and maintain the quality of our service for all our guests. We look forward to seeing you again at Pesona Alam Resort and Spa.. Naturally yours, Handy Bunardy General Manager"
Number of reviews per page
20
40