The room is nice, clean too, and the staff is friendly, highly recommended to stay here.

1. The initial receptionist said there was only 1 room in my booking, when in fact 2. It took a long time and showed me my booking code from the app. 2. Changed the receptionist, said the room was fully booked. When I booked the 2 rooms, there were still 3 rooms left. So they changed them, separated the rooms. And changed to Kamuna 3. Not in the place it should be. Not according to my app order. 3. The window of room 1 could not be locked. Luckily I checked. If I was not careful/careless, the possibility of crime would have occurred. For example, the items in the room would not be safe when left. There is no way the hotel would not know. 4. The TV was off. The reason was that the TV subscription had not been paid. It only turned on at 11 pm after 4 calls from the hotel. 5. Only 1 towel was provided. Even though we booked a room for 2 guests. When we asked for another one, they said it was out of stock. And we were given a dirty towel that was more suitable as a rag. Not suitable for use. 6. Toiletries, only 1 very small soap was given. Even though the room rate is around 400,000 Rupiah, toothbrushes and toothpaste are not provided. 7. The prices of food and other necessities are really expensive. They take advantage of the situation and make hotel guests wary of buying again. 8. There is no hot water provided even though the hotel is in a cool location. 9. The application says the bed is a king bed, but both of my rooms are not king beds. They are queen beds. 10. Disappointed. Please improve all the hotel's shortcomings.

really cool and cool

the hotel staff is very friendly and nice

The place is comfortable, clean, the staff is easy to communicate with.

It's very nice to stay here, the room is clean, the service is also good, but as a suggestion, you can add hot water facilities, because the water for bathing is very cold. Overall it's worth it for the price.

All is good, only little problem with the faucet.

Average is good, but unfortunately the TV wasn’t well functioning enough.

The staff is very friendly, it's really great

It's pretty good, just waiting for breakfast is quite long 🤣. Other than that it's good, service is friendly.

The room is clean, only there is no hot water in the VIP room.

A comfortable hotel to stay in, the rooms and toilets are clean, the staff is friendly and can ask for help, highly recommended 👍.

Please be more careful with the staff & their responsibilities. Until today, I ignored the exchange of my husband's ID card, the service was not good.

The service is very good, the place is beautiful and the facilities are sufficient for families or backpackers.

Ini bukan tempat istirahat, sampe jam 3 subuh masih aja karoke, ga tau aturan, karna yg lain juga butuh istirahat. Komplen ke ownernya ga ditanggapi. Ga lagi nginap disini.

Pesan delux + TV, tapi TV nya tidak berfungsi. Pesan 2 kamar, yang 1 lewat WA dan kita minta agar disatukan kamarnya sama-sama di Kamuna Garden 2 dan dijawab ia bisa, begitu sampai lokasi ternyata tidak bisa, yang pesan lewat traveloka harus di Kamuna 2 dan yang pesan lewat WA harus di Kamuna 1, sehingga kita terpisah dengan keluarga lainnya.

Nyaman bersih mantap ramah asyik.

Cakep banget si asli ga nyesel deh dijamin, tempat bersih.

The view is okay, but every time you order a room with a TV you can't get a TV, and every time you want to ask for hot water for milk you pay 4 thousand, you want every room to be provided with a hot water kettle.

If possible, don't just have 1 towel in one room. Thank You.