Overall Ratings & Reviews Vila Air Natural Resort

Staying here was very comfortable and the atmosphere was also cozy. The kids were happy because there were fish, and the service was also good. The room was clean, and mineral water, tea, and coffee were provided. I can recommend it if you want to stay in the Lembang area again, as it's also close to Lembang Park Zoo.

The staff is friendly, the environment is very nice, and the villa is comfortable to stay in. Okay, thank you.

Our GRO is aura. The service is fast and friendly. Highly recommended for those who want to gather with family. The villa is clean, fragrant and everyone is happy. Ordering BBQ is also worth it, especially if you get a voucher. There is a swimming pool even though the water is very cold, the kids can swim for less than 10 minutes hehe maybe it would be more fun if there was a warm water pool. So far it's really good for the first experience staying here. Hopefully we can come back on the next trip aamiin

The place is beautiful.. cool.. beautiful.. there is a children's pool you can swim as much as you like. there are breakfast vouchers that can be delivered to your room. the staff are friendly there is no basketball court as stated in the facilities. over all its ok..

the place is inside a villa complex in Lembang, cool air and beautiful environment. Security and room service are available. We ordered shabu-sabu set and can be redeemed with the meal voucher that was previously given at the beginning of check in worth Rp 200,000. Not bad. Thank you.

The villa staff is fast, I like the service. No hassle, I should have left a deposit. But because I didn't have cash, I was offered another option. Thank you, Kak Alfitri and Kak Wina. Even though it was already late at night, and it was raining, they still helped us to put our luggage inside. After checking in, we went straight into the villa, everything was made sure to be comfortable, such as the bathroom light that was off, it was immediately replaced. The Shabu order also didn't take long to be delivered to the villa. Best 😊

the atmosphere is suitable for family gatherings and the environment is cool 😄. for the staff, fast response and for Ka Alfitri and Wina, they are friendly and very helpful.

Second time staying here with a different type of villa, the atmosphere is comfortable and perfect for a staycation with family.

The hotel staff are very helpful and friendly, GRO is given to Kak Wina & Kak Nida.

the staff are all friendly and honest. only the salted fish is not tasty but overall it is delicious

The villa is comfortable. It's really good for a family vacation.

the environment in the complex is very comfortable and quiet. the air is clean, cool and cold. only the room door is a bit gapy so the cold wind keeps coming in at night. the bathroom water heater works well. the size of the villa is just right for staying with family or friends. the staff at the front Aura and Nida as GRO are very friendly and welcoming.

The access road to the villa is full of holes. And there is no car parking in the lobby when checking in and out. And for the check-in time, it should follow other hotels that can check in at 2. This time, check-in must be at 3 even though the check-out time is still at 12 noon! And for the facilities, please make improvements such as the bolts on the stairs are missing, causing the stairs to vibrate and sound like they are about to collapse when stepped on! And for the toilet, the flush part is already damaged and the floor in the 2nd bathroom which is near the back where there is a pool, the floor is fragile if stepped on, it can be very dangerous for those staying there! Especially for small children and the elderly! Hopefully my review will be seen and improvements will be made by the management of the water villa in several points that I have conveyed, thank you

The villa is really nice, spacious, very comfortable, GRO ka Wina and Alfitri's service is 5 star.

The check-in and check-out process was smooth, and the stay at the villa was comfortable with the help of Alfitri and Asep.

Nice vila with great and cozy design. Weather is crazy at night, so darn cold. 🥶. Also thanks to mbak Nida and Wina for the great assistance during my stay. Definitely will come back

Wina and Asep were very helpful with the check-in process and service during your stay.

The staff is friendly, the location is OK, only the condition of the villa is very old, please renovate it, the shower & hot water is not satisfactory.

Villa air natural resort is good. the most effective is cool and cold air. and the check-in process etc. is helped by GRO Vienna and a friendly and friendly aura... good...

The security guard in the lobby is bitchy and rude, like a thug. The suggestion that if you can, people who are so rich don't need to be hired anymore makes guests uncomfortable.