Dear Mr. Haloman S.H., Thank you for choosing Grand Age Hotel Semarang for your 4-night stay. 😊 We are delighted that you felt comfortable and enjoyed our varied breakfast. We hope you will visit us again and have an even better experience with us. Sincerely, Ravi Hariana, General Manager, Grand Age Hotel Semarang

Dear Valued Guest, Thank you so much for always choosing Grand Age Semarang Hotel! 😊 We are delighted that each of your stays has been comfortable and memorable, making you want to return again. This means a lot to us ❤️ We look forward to seeing you again at Grand Age on your next stay! 🙌 Ravi Harianna, General Manager, Grand Age Semarang Hotel

Dear Gentlemen/Ladies, Thank you so much for sharing your experience at Grand Age Hotel Semarang 😊 We are delighted to know that our hotel's location and facilities met your needs during your business trip to Semarang. For us, being able to provide a comfortable and suitable place for relaxation or business activities means a great deal to us. We hope your next visit will be just as comfortable and enjoyable. See you again at Grand Age Hotel Semarang! ✨ Sincerely, *Ravi Hariana* General Manager, Grand Age Hotel Semarang

Dear Mr. Fajar F., Thank you for choosing Grand Age Hotel Semarang and sharing your feedback with us 😊 We apologize that the two Deluxe Premium rooms you booked, *501 and 539*, were quite far apart. We understand that adjacent rooms would be more comfortable, and we will prioritize such requests more in the future depending on room availability. We also apologize again for the shower door in room 501 not closing properly. We will forward this feedback to the relevant team for investigation and follow-up. Regarding the *lack of variety in the breakfast menu*, thank you for your feedback. We will use this information as evaluation data for our Food and Beverage team. Furthermore, we are pleased to hear that Grand Age Hotel's location is convenient for you, with *Indomaret Point* and various restaurants such as *Solaria and Richis* nearby. Thank you for your feedback. We hope your next stay will be even more comfortable and enjoyable 😊 Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Mr. Fajar F., Thank you for choosing Grand Age Semarang Hotel and for taking the time to provide feedback. We apologize for any inconvenience you may have experienced. Regarding the two Deluxe Premium rooms booked but located far apart (501 and 539), we understand this may have caused inconvenience, especially when traveling as a group. Therefore, we kindly ask you to consider prioritizing requests for adjacent rooms, taking into account room availability upon check-in. Additionally, we apologize for the shower door in room 501 not closing properly. We will forward this to our engineering team for immediate investigation and follow-up. Regarding the *limited breakfast menu options*, thank you for your feedback. We will forward this to our Food and Beverage team to evaluate and improve our breakfast menu. On the other hand, we are pleased to know that the hotel's location is one of the conveniences you experienced, with *Indomaret Point and various restaurants such as Solaria and Richis* nearby. Thank you for your valuable feedback. We hope to provide you with a more comfortable and enjoyable stay on your next visit. Ravi Harianna, General Manager, Grand Age Semarang Hotel

Thank you so much for sharing your experience! 😊 We are delighted to hear that you enjoyed the friendliness of our team, the cleanliness of the hotel, the food, and of course the views that made the atmosphere even better. Most importantly, please don't just stare at the wall during your stay! 😄🌇 We hope you will return to Grand Age Hotel Semarang again for an even more comfortable and memorable stay! Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Ms./Mrs. Dwee H., Thank you very much for choosing Grand Age Hotel Semarang and sharing your experience 😊 I am delighted to hear that you felt comfortable with the hotel's atmosphere, enjoyed our swimming pool and food, and appreciated the gallon-sized bottled water we provided. We hope to welcome you back again for an even more memorable stay. Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Ms. Khusnul W., Thank you so much for your loyalty in choosing Grand Edge Semarang Hotel and for sharing your experience with us once again 😊 I am delighted to know that Grand Edge is always your choice and that you feel comfortable every time you visit. Your trust and loyalty mean a lot to us. We will do our best to maintain your comfort and provide the best service on every visit. We look forward to seeing you again at Grand Edge Semarang Hotel, madam! ❤️ Sincerely, Ravi Harianna General Manager, Grand Edge Semarang Hotel

Dear Valued Guest, Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your experience. We are delighted to hear that you enjoyed our spacious rooms, with their unique layout and blend of classic and modern décor, which is one of the hallmarks of Grand Age Hotel. 😊 Your compliments on the service and assistance of our team are also very meaningful. We will continue to maintain our friendly service to ensure that every visit to our hotel is comfortable and memorable. We hope to welcome you back to Grand Age Hotel Semarang again! Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Ms. Stephanie H., Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your experience. We are delighted to hear that you found Grand Age Hotel to be excellent value for money and that our facilities were so comprehensive that a single night's stay wasn't enough! 😊 We hope that on your next visit, you will spend more time enjoying our facilities and have an even better experience. We look forward to welcoming you back to Grand Age Hotel Semarang again! Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Valued Guest, Thank you for sharing your positive experience with Grand Age Hotel Semarang 😊 We are delighted to hear that our children's facilities provided your little ones with a fun and enjoyable experience. We sincerely hope to welcome you and your family back for another wonderful vacation. Sincerely, The Management, Grand Age Hotel Semarang

Dear Sir/Madam, Thank you for choosing Grand Edge Hotel Semarang and for sharing your experience with us. We are delighted to hear that you found our staff very friendly and accommodating. Your kind words are a great encouragement for our team to continue providing warm and attentive service to every guest. Thank you also for the recommendation. We truly appreciate your support and look forward to welcoming you back to Grand Edge Hotel Semarang for another enjoyable stay. Warm regards, Ravi Harianna General Manager Grand Edge Hotel Semarang

Dear Valued Guest, We are delighted that you were impressed with our service and hospitality. We are pleased to offer you early check-in, allowing you to check in as early as 12:00 PM, earlier than our standard check-in time. The children's enjoyment of the pool facilities and the photos of your breakfast mean a great deal to us. We hope these moments were beautiful memories for you and your family during your stay at Grand Age Semarang Hotel. The comfort and needs of all our guests are always our priority. Thank you for your kind words. We hope our team's service will continue to provide a memorable experience throughout your stay at Grand Age Semarang Hotel. We look forward to welcoming you and your family back again! Sincerely, Ravi Harianna, General Manager, Grand Age Semarang Hotel

Dear Valued Guest, Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your 4-day, 3-night stay. We are delighted to hear that you were pleased with our friendly staff, the cleanliness of your room, the comfortably cool air conditioning, and the working hot water system. We are also pleased that our breakfast menu met your expectations throughout your stay. Thank you for recommending our hotel for your family vacation! 😊 This compliment is a great encouragement to our entire team to continue providing you with comfortable and memorable experiences. We hope to welcome you and your family back to Grand Age Hotel Semarang again! Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Valued Guest, Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your feedback. We apologize for any inconvenience caused by the television noise from the adjacent room disturbing your rest. We understand that a quiet atmosphere is essential for a comfortable stay. Your feedback regarding the soundproofing of this room is important to us and will be forwarded to the relevant team for further evaluation. We remain committed to providing comfort and peace of mind for all our guests throughout their stay. We greatly appreciate your feedback and hope to welcome you back to Grand Age Hotel Semarang for an even more comfortable stay. Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Valued Guest, Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your stay experience. We are delighted to hear that you were very satisfied with your stay, especially the swimming pool, the varied and delicious breakfast, the spacious and clean children's playground, and the friendliness of our staff. We apologize for any inconvenience related to the noise from vehicles audible in your room. Your feedback regarding the comfort and soundproofing of the room is of our importance and will be forwarded to the relevant team for further evaluation. We would like to express our special thanks to Ms. Ajeng. We will pass on this compliment to her to encourage her in providing even better service. 😊 We are pleased that the complimentary cake and glass artwork added a special touch to your stay. Thank you for your compliments and feedback. We hope to welcome you back to Grand Age Hotel Semarang again for an even more comfortable and enjoyable experience! Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Mr. Rudy G., Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your experience. We are delighted to hear that you enjoyed your rooms, our varied and delicious breakfast, and our rooftop pool, which is one of our favorite places to relax. Thank you also for your suggestion for a short getaway! 😊 We hope to welcome you back to Grand Age Hotel Semarang and provide you with an even better experience next time. Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Valued Guests, Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your experience. We are delighted to hear that the large, free playground in the lobby area made the children feel comfortable and at home during their stay. We want Grand Age to be a fun-filled place for families, where children can play and have fun freely. Thank you for your compliments. We hope to welcome you and your family back to Grand Age Hotel Semarang again! 😊 Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Valued Guest, Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your experience with us. We sincerely apologize for the disappointing experience, particularly regarding the leaking bathtub and ceiling, the condition of the tiles and sofa, and the quality of the food and the cleanliness of the utensils. We understand that this situation did not meet your expectations, especially after booking two rooms for an extended stay. Your feedback is very important to us. We will forward this feedback to the relevant teams, including Engineering, Housekeeping, and Food and Beverage, for thorough investigation and follow-up. We will reassess our standards of cleanliness, food quality, and the amenities provided to guests. We are deeply sorry for your negative experience and understand your disappointment. Thank you for helping us identify areas for improvement. We hope to have the opportunity to improve your experience in the future. Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang

Dear Valued Guests, Thank you for choosing Grand Age Hotel Semarang and for taking the time to share your experience. We are delighted to hear that our rooftop pool was a fun spot for the children. We hope that playing and enjoying the pool with your family was a memorable part of your stay. We look forward to welcoming you and your family back to Grand Age Hotel Semarang for even more fun! Sincerely, Ravi Harianna, General Manager, Grand Age Hotel Semarang