Overall Ratings & Reviews Grand Vella Hotel

The hotel staff was very friendly and helpful at every check in.

The hotel staff was very friendly and helpful during check-in and check-out. The hotel was clean, and the rooms were kept clean too...

The room condition is not very bright & the toilet is not very clean, the towels are also not very good

location on the city limits but strategic reach close to the airport, friendly service, clean and comfortable rooms. medium to low prices but guaranteed cleanliness Number one. near Siloam Hospital and also RSUD. Although the condition is like before, this hotel is still able to show its glory in the past and until now. if you go to Pangkalpinang, please try staying at this hotel ....

According to the price. Quite strategic, just a shame the room doesn't have any fragrance & the shower doesn't have a heater with water hitter off

This is my first time here, but thank God it's comfortable 👍

less scaly and squeaky bedding

Friendly reception staff, neat, clean and comfortable hotel rooms.

Friendly staff, clean rooms, everything is good.

The staff is very friendly, the rooms are clean and overall very nice.

The room was clean, comfortable, close to the airport, only the hot water seemed to be off, otherwise it was good.

Everything is comfortable, the facilities are good and the people are all friendly.

Good service and satisfied staying here

An amazing stay experience, bought a Superior Type and upgraded to Executive, the promo was great, the service was also really good, starting from the receptionist, the HK spa, the hotel room was clean, so I want to stay there again later. Thank you Grand Vella. Hopefully your fortune will be even smoother.

Awesome, Friendly Staff Service, Room Cleanliness is Very Good, Superior Price but Upgraded to Executive Room, Hotel Location is Close to Airport, Cana Restaurant and Anggrek Restaurant, Very Satisfied. At first I was a bit doubtful seeing the comments from people who had stayed there, but when I bought and tried it, I felt satisfied, recommended, guys. Hurry up guys, while there are still cheap prices and room upgrades. Thank you Grand Vella. Hopefully I can stay there again.

The old hotel is not well maintained.

The rooms are spacious, clean, good for holidays with family

Clean, neat, nice big rooms.

The room I ordered did not match what was offered. The alias does not match the image in the system.

The room is dirty, the service is lacking, there are cockroaches, the air conditioner is very hot, it has run out of preon.