Z***a
Business
9.7
/10
Reviewed 2 day(s) ago
The service provided is very good.
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Hotel Mutiara Merdeka
Explore Hotel Mutiara Merdeka
Overall Ratings & Reviews Hotel Mutiara Merdeka
Traveloka (1,617)
8.2
Very Good
From 1,617 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.1
Location
8.4
Service and Facilites
8.3
People often mention about Hotel Mutiara Merdeka
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Staff Friendliness (42)
Bedroom (40)
Distance to City Center (38)
Ambiance (37)
Room Space (37)
Family Friendly (36)
Bathroom (35)
Hotel Area (34)
Accessibility (32)
Wifi (28)
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Traveller Reviews Hotel Mutiara Merdeka
Number of reviews per page
20
40
Customer reviews
Sri T. N.
Medical
10.0
/10
Reviewed 2 week(s) ago
Thankfully, the staff was friendly and the service was prompt and prompt. The swimming pool was clean enough for the kids to swim in while staying at Mutiara Hotel.
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Accommodation's Reply
04 Nov 2026
Dear Ms. Sri, Mutiara Merdeka Hotel extends its warmest greetings. Thank you for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and tourist destination during your trip to Pekanbaru. We hope to welcome you back again next time with even better service. Thank you. Sincerely, The Management Team, Mutiara Merdeka Hotel
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Verified Traveler
Staycation
10.0
/10
Reviewed 4 week(s) ago
The hotel atmosphere is comfortable and calm.
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Accommodation's Reply
17 Oct 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and tourist destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, The Management Team, Mutiara Merdeka Hotel
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M***i
Staycation
8.5
/10
Reviewed 5 week(s) ago
The rooms are always clean, the service is friendly, the parking is spacious, and the food is delicious and cheap.
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Accommodation's Reply
12 Oct 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and tourist destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, The Management Team, Mutiara Merdeka Hotel
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a***a
8.8
/10
Reviewed 5 week(s) ago
Steady new fresh soul as much as possible
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Accommodation's Reply
12 Oct 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and tourist destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, The Management Team, Mutiara Merdeka Hotel
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w***o
Staycation
8.0
/10
Reviewed 8 week(s) ago
This time I got the room that exceeded my expectations, there was a connecting door so the noise from next door was very audible, the AC was not cold enough, the hot water was not optimal, like a very old room,
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1 people find it helpful
Accommodation's Reply
21 Sep 2026
Dear Valued Guest, This is a message from Mutiara Merdeka Hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced. Your feedback is invaluable in helping us improve the quality of our products and services. We will do our best to ensure this experience is not repeated and we hope to provide you with an even better experience. Thank you very much for your suggestions. We are proud to have served you and look forward to seeing you again soon. Thank you for your visit. Sincerely, The Management Team, Mutiara Merdeka Hotel
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Y***i
8.5
/10
Reviewed 9 week(s) ago
Good.. I will stay again next time. Thanks to all staff.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and tourist destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, The Management Team, Mutiara Merdeka Hotel
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M
Maswar
6.6
/10
Reviewed 11 week(s) ago
Children aged 6 years and over must pay for breakfast.
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1 people find it helpful
Accommodation's Reply
03 Sep 2026
Dear Mr./Mrs. Maswar, This is a message from Mutiara Merdeka Hotel. Thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Barri P.
9.7
/10
Reviewed 11 week(s) ago
The room is quite spacious, perfect for those with children. It's quite comfortable, with a hairdryer and a cooler for drinks. The best! The toilet is okay, and the shower head is removable. It's quite comfortable for a short break. The food is delicious, with quite a lot of choices. The snacks are okay. Thank you.
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Accommodation's Reply
03 Sep 2026
Dear Mr./Mrs. Barri, This is a message from Mutiara Merdeka Hotel. Thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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w***o
Staycation
8.5
/10
Reviewed 11 week(s) ago
Spacious, clean rooms. Good service.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Z
Zamzamikamal
10.0
/10
Reviewed 12 week(s) ago
The hotel is clean, the staff is friendly and the rooms are spacious and clean.
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Accommodation's Reply
24 Aug 2026
Dear Jamzami Kamal, the Mutiara Merdeka Hotel extends its warmest greetings. We sincerely thank you for leaving such an excellent review and for choosing the Mutiara Merdeka Hotel as your accommodation and sightseeing destination during your trip to Pekanbaru. We look forward to welcoming you with even better service on your next visit. Thank you. Sincerely, Krishna A. S., Head of the Front Desk
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Verified Traveler
Leisure
8.2
/10
Reviewed 13 week(s) ago
This is my second stay at this hotel, and I happened to get the same room. The hotel is comfortable and the location is great. It's close to a convenience store, so it's easy to get snacks.
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2 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Y***A
9.7
/10
Reviewed 13 week(s) ago
My stay here was quite enjoyable. The room was comfortable and clean, and the staff was friendly and helpful. The location is strategic and the facilities are quite complete. Overall, I was satisfied and the stay was worth it! 😊
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Y***A
9.4
/10
Reviewed 13 week(s) ago
My stay here was quite enjoyable. The room was comfortable and clean, and the staff was friendly and helpful. The location is strategic and the facilities are quite complete. Overall, I was satisfied and the stay was worth it! 😊
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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DW
Dewi W.
10.0
/10
Reviewed 16 week(s) ago
The place is comfortable, the food is delicious, the parking is spacious, and the swimming pool is also nice.
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Mr. Davy, From Mutiara Merdeka Hotel, we respectfully thank you for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We look forward to welcoming you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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J***i
Leisure
8.8
/10
Reviewed 16 week(s) ago
Hotel Legenda, when I lived nearby, was still called Panghegar. In my opinion, it's the best location.
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2 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear valued guest, this is the warmest greeting from Mutiara Merdeka Hotel. We sincerely thank you for leaving such a wonderful review and for choosing Mutiara Merdeka Hotel as your accommodation and sightseeing destination during your trip to Pekanbaru. We look forward to welcoming you with even better service on your next visit. Thank you. Sincerely, Krishna A. S., Head of Front Desk
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Verified Traveler
8.5
/10
Reviewed 18 week(s) ago
For a family vacation without luxury, it's probably enough. The bathroom is a bit tricky: a sitting toilet with no shower (water comes from behind). The shower requires standing in the bathtub. For such a small space, I don't think it's suitable.
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Ayunda E. M.
Leisure
10.0
/10
Reviewed 19 week(s) ago
Favorite hotel since 2007 until now 😍
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Rudi
8.5
/10
Reviewed 19 week(s) ago
Great service and service.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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A***u
5.4
/10
Reviewed 21 week(s) ago
It's like a cheap hotel for 250 thousand, the mattress is curved, the blanket has mold marks, the towels are grey, the toilet is old-fashioned, the shower head is at calf level. Oh no, I won't be coming back here again.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, This is a message from Mutiara Merdeka Hotel regarding your feedback. We appreciate your comments and apologize for any inconvenience this may have caused. Your feedback is invaluable in helping us improve the quality of our products and services. We will do our best to ensure this experience is not repeated and we hope to provide you with an even better experience. Thank you very much for your feedback. We are proud to have served you and look forward to seeing you again soon. Thank you for your visit. Sincerely, Krishna A.S., Front Office Manager
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