Hotel Mutiara Merdeka

Explore Hotel Mutiara Merdeka
8.2
Very Good
From 1,631 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.1

Location

8.4

Service and Facilites

8.2

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Staff Friendliness (40)
Bedroom (39)
Distance to City Center (36)
Ambiance (35)
Room Space (35)
Bathroom (34)
Family Friendly (33)
Hotel Area (31)
Accessibility (30)
Wifi (27)
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Traveller Reviews Hotel Mutiara Merdeka

Number of reviews per page
20
40
Customer reviews
w***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 2 week(s) ago
This time I got the room that exceeded my expectations, there was a connecting door so the noise from next door was very audible, the AC was not cold enough, the hot water was not optimal, like a very old room,
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Accommodation's Reply
21 Sep 2026
Dear Valued Guest, This is a message from Mutiara Merdeka Hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced. Your feedback is invaluable in helping us improve the quality of our products and services. We will do our best to ensure this experience is not repeated and we hope to provide you with an even better experience. Thank you very much for your suggestions. We are proud to have served you and look forward to seeing you again soon. Thank you for your visit. Sincerely, The Management Team, Mutiara Merdeka Hotel
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Good.. I will stay again next time. Thanks to all staff.
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and tourist destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, The Management Team, Mutiara Merdeka Hotel
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Maswar
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 week(s) ago
Children aged 6 years and over must pay for breakfast.
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Accommodation's Reply
03 Sep 2026
Dear Mr./Mrs. Maswar, This is a message from Mutiara Merdeka Hotel. Thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Barri P.
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9.7
/10
Reviewed 5 week(s) ago
The room is quite spacious, perfect for those with children. It's quite comfortable, with a hairdryer and a cooler for drinks. The best! The toilet is okay, and the shower head is removable. It's quite comfortable for a short break. The food is delicious, with quite a lot of choices. The snacks are okay. Thank you.
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Accommodation's Reply
03 Sep 2026
Dear Mr./Mrs. Barri, This is a message from Mutiara Merdeka Hotel. Thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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w***o
icon-Staycation
Staycation
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8.5
/10
Reviewed 5 week(s) ago
Spacious, clean rooms. Good service.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Zamzamikamal
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is clean, the staff is friendly and the rooms are spacious and clean.
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Accommodation's Reply
24 Aug 2026
Dear Jamzami Kamal, the Mutiara Merdeka Hotel extends its warmest greetings. We sincerely thank you for leaving such an excellent review and for choosing the Mutiara Merdeka Hotel as your accommodation and sightseeing destination during your trip to Pekanbaru. We look forward to welcoming you with even better service on your next visit. Thank you. Sincerely, Krishna A. S., Head of the Front Desk
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
This is my second stay at this hotel, and I happened to get the same room. The hotel is comfortable and the location is great. It's close to a convenience store, so it's easy to get snacks.
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Y***A
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
My stay here was quite enjoyable. The room was comfortable and clean, and the staff was friendly and helpful. The location is strategic and the facilities are quite complete. Overall, I was satisfied and the stay was worth it! 😊
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Y***A
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
My stay here was quite enjoyable. The room was comfortable and clean, and the staff was friendly and helpful. The location is strategic and the facilities are quite complete. Overall, I was satisfied and the stay was worth it! 😊
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Dewi W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The place is comfortable, the food is delicious, the parking is spacious, and the swimming pool is also nice.
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Mr. Davy, From Mutiara Merdeka Hotel, we respectfully thank you for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We look forward to welcoming you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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J***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Hotel Legenda, when I lived nearby, was still called Panghegar. In my opinion, it's the best location.
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2 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear valued guest, this is the warmest greeting from Mutiara Merdeka Hotel. We sincerely thank you for leaving such a wonderful review and for choosing Mutiara Merdeka Hotel as your accommodation and sightseeing destination during your trip to Pekanbaru. We look forward to welcoming you with even better service on your next visit. Thank you. Sincerely, Krishna A. S., Head of Front Desk
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
For a family vacation without luxury, it's probably enough. The bathroom is a bit tricky: a sitting toilet with no shower (water comes from behind). The shower requires standing in the bathtub. For such a small space, I don't think it's suitable.
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2 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Ayunda E. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Favorite hotel since 2007 until now 😍
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Rudi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Great service and service.
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1 people find it helpful
Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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A***u
icon-origin-TRAVELOKA
5.4
/10
Reviewed 15 week(s) ago
It's like a cheap hotel for 250 thousand, the mattress is curved, the blanket has mold marks, the towels are grey, the toilet is old-fashioned, the shower head is at calf level. Oh no, I won't be coming back here again.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, This is a message from Mutiara Merdeka Hotel regarding your feedback. We appreciate your comments and apologize for any inconvenience this may have caused. Your feedback is invaluable in helping us improve the quality of our products and services. We will do our best to ensure this experience is not repeated and we hope to provide you with an even better experience. Thank you very much for your feedback. We are proud to have served you and look forward to seeing you again soon. Thank you for your visit. Sincerely, Krishna A.S., Front Office Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Affordable official hotel 👍
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 17 week(s) ago
When I first entered the room, I was shocked to see it was unkempt, outdated, and creepy. It wasn't worth the 500,000 Rupiah price tag.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Mutiara Merdeka Hotel thanks you for your feedback. We apologize for any inconvenience caused. Your feedback is crucial to us in improving the quality of our products and services. We will do our best to ensure that this experience does not happen again, and we hope to provide you with a better experience. We greatly appreciate your feedback. We are proud to have served you and hope to see you again soon. Thank you for your visit. Sincerely, Krishna A.S., Front Office Manager
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
It was fun, but yesterday I didn't choose to include breakfast.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
It's really comfortable to stay here, it's quiet, the atmosphere is nice, it's really good for relaxing.
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1 people find it helpful
Accommodation's Reply
25 May 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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Y***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
I had a very pleasant stay at this hotel. The service was friendly, the rooms were clean and comfortable, the amenities were complete, and the location was strategic. Highly recommended for both staycations and business trips. Thank you for your service 😊
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1 people find it helpful
Accommodation's Reply
25 May 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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Number of reviews per page
20
40