J***i
Leisure
8.8
/10
Reviewed 1 day(s) ago
Hotel Legenda, when I lived nearby, was still called Panghegar. In my opinion, it's the best location.
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Hotel Mutiara Merdeka
Explore Hotel Mutiara Merdeka
Overall Ratings & Reviews Hotel Mutiara Merdeka
Traveloka (1,599)
8.2
Very Good
From 1,599 reviews
Provided by travellers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.1
Location
8.4
Service and Facilites
8.2
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Staff Friendliness (36)
Bedroom (35)
Distance to City Center (32)
Ambiance (31)
Room Space (31)
Family Friendly (29)
Bathroom (29)
Hotel Area (28)
Accessibility (26)
Wifi (24)
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Traveller Reviews Hotel Mutiara Merdeka
Number of reviews per page
20
40
Customer reviews
Verified Traveler
8.5
/10
Reviewed 2 week(s) ago
For a family vacation without luxury, it's probably enough. The bathroom is a bit tricky: a sitting toilet with no shower (water comes from behind). The shower requires standing in the bathtub. For such a small space, I don't think it's suitable.
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1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Ayunda E. M.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Favorite hotel since 2007 until now 😍
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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Rudi
8.5
/10
Reviewed 3 week(s) ago
Great service and service.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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A***u
5.4
/10
Reviewed 5 week(s) ago
It's like a cheap hotel for 250 thousand, the mattress is curved, the blanket has mold marks, the towels are grey, the toilet is old-fashioned, the shower head is at calf level. Oh no, I won't be coming back here again.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, This is a message from Mutiara Merdeka Hotel regarding your feedback. We appreciate your comments and apologize for any inconvenience this may have caused. Your feedback is invaluable in helping us improve the quality of our products and services. We will do our best to ensure this experience is not repeated and we hope to provide you with an even better experience. Thank you very much for your feedback. We are proud to have served you and look forward to seeing you again soon. Thank you for your visit. Sincerely, Krishna A.S., Front Office Manager
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Verified Traveler
Leisure
10.0
/10
Reviewed 5 week(s) ago
Affordable official hotel 👍
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Mutiara Merdeka Hotel would like to express our gratitude for your wonderful review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager
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A***a
Transit
5.0
/10
Reviewed 8 week(s) ago
When I first entered the room, I was shocked to see it was unkempt, outdated, and creepy. It wasn't worth the 500,000 Rupiah price tag.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Mutiara Merdeka Hotel thanks you for your feedback. We apologize for any inconvenience caused. Your feedback is crucial to us in improving the quality of our products and services. We will do our best to ensure that this experience does not happen again, and we hope to provide you with a better experience. We greatly appreciate your feedback. We are proud to have served you and hope to see you again soon. Thank you for your visit. Sincerely, Krishna A.S., Front Office Manager
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N***a
Staycation
8.5
/10
Reviewed 8 week(s) ago
It was fun, but yesterday I didn't choose to include breakfast.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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P***i
Staycation
9.4
/10
Reviewed 8 week(s) ago
It's really comfortable to stay here, it's quiet, the atmosphere is nice, it's really good for relaxing.
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1 people find it helpful
Accommodation's Reply
25 May 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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Y***A
10.0
/10
Reviewed 9 week(s) ago
I had a very pleasant stay at this hotel. The service was friendly, the rooms were clean and comfortable, the amenities were complete, and the location was strategic. Highly recommended for both staycations and business trips. Thank you for your service 😊
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Accommodation's Reply
25 May 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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T***u
8.2
/10
Reviewed 9 week(s) ago
Comfortable for long stay
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Accommodation's Reply
19 May 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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S
Suriyani
9.4
/10
Reviewed 11 week(s) ago
Friendly staff, spacious rooms as in the photos, clean.
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1 people find it helpful
Accommodation's Reply
07 May 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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S
Suriyani
Leisure
9.4
/10
Reviewed 11 week(s) ago
Friendly staff, spacious, clean rooms, recommended
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Accommodation's Reply
07 May 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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S***i
Staycation
10.0
/10
Reviewed 11 week(s) ago
Like this hotel, a Malay-style hotel, the hotel staff are friendly, the rooms are spacious and clean, there are many breakfast options, the swimming pool is clean, the interior is a bit lacking, it's old, but it's still okay, for the price of 428 it's very worth it with the facilities, next time I will stay here again.👍
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Accommodation's Reply
04 May 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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F***y
8.5
/10
Reviewed 12 week(s) ago
Friendly staff, clean rooms
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Accommodation's Reply
27 Apr 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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F***y
8.5
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, recommended
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Accommodation's Reply
27 Apr 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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M***d
Transit
6.4
/10
Reviewed 13 week(s) ago
The room floor is so sticky, they gave me tea, coffee and sugar but there was no stirrer, otherwise everything else was okay.
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1 people find it helpful
Accommodation's Reply
24 Apr 2026
Dear Valued Guest, Mutiara Merdeka Hotel thanks you for your feedback. We apologize for any inconvenience caused. Your feedback is crucial to us in improving the quality of our products and services. We will do our best to ensure that this experience does not happen again, and we hope to provide you with a better experience. We greatly appreciate your feedback. We are proud to have served you and hope to see you again soon. Thank you for your visit. Sincerely, Krishna A.S., Front Office Manager
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VA
Van A. Y.
9.1
/10
Reviewed 14 week(s) ago
The room is old, with many broken fixtures, especially the bathroom. The sink faucet and clothes hangers are also broken. Management should renovate immediately.
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Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Mutiara Merdeka Hotel thanks you for your feedback. We apologize for any inconvenience caused. Your feedback is crucial to us in improving the quality of our products and services. We will do our best to ensure that this experience does not happen again, and we hope to provide you with a better experience. We greatly appreciate your feedback. We are proud to have served you and hope to see you again soon. Thank you for your visit. Sincerely, Krishna A.S., Front Office Manager
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W***s
10.0
/10
Reviewed 14 week(s) ago
Good, the room is spacious and clean.
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Accommodation's Reply
16 Apr 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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Verified Traveler
10.0
/10
Reviewed 15 week(s) ago
Clean, spacious, there is a big swimming pool, the kids are happy
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Accommodation's Reply
10 Apr 2026
With our deepest respect from Mutiara Merdeka Hotel, thank you for your excellent review and for choosing Mutiara Merdeka Hotel as your preferred accommodation and travel destination during your trip to Pekanbaru. We hope to welcome you again on your next visit with even better service. Thank you. Sincerely, Krishna A.S., Front Office Manager.
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