We booked a run-of-the-house room. Upon arrival at the hotel, we were given a Meridian room (the lowest room type) and a very small room. We tried to explain that we booked a run-of-the-house room, but the front office, Ms. Sinta, told us the room we booked was a Meridian room, and it was fine. We then contacted Traveloka and received assistance with calling the hotel. Ms. Sinta replied that all our rooms were full that night, with only the Meridian room remaining. (I explained that we were a group of me, my wife, who is 8 months pregnant, and our 3-year-old child.) This room type was very small. We were given an Engenga room upon check-in, but we were later downgraded to a Meridian room. I was very disappointed and exhausted. After communicating with Traveloka, the hotel still offered no solution. The phone call from front office, Ms. Sinta, asked if you wanted to continue with the "Medina" room or if there were other plans. We, as hotel guests, felt like we were being shooed away in a polite tone. This was a very bad vacation for us. Thank you, said Alam Hotel.

The hotel is really nice, the rooms are clean, comfortable, and smell good. All the staff are very friendly. I want to stay again at Bungalow Anggun No. 17.

It was a pleasant stay: the staff was friendly, the room was spacious and clean, the air conditioning was cool, there was a swing in front, the facilities were complete, and the view was beautiful. Every corner could be a great photo spot, but unfortunately, when we were there, the mountain view was covered in fog.

Alhamdulillah, thank you, the word of the hotel

I stayed here last August in room 216. The resort is large and a bit tiring to walk around, but a golf cart is provided for access. Upon first entering the room, I was immediately struck by a musty odor. The smell seemed to be coming from the bathroom, which lacked a toilet paper. In the afternoon, my son took a bath and, when I went to get a towel, it was oddly missing. I called reception, but the extension was unusual (usually it's 1 or 0, but this time it was 500, and there was no dictionary near the phone). They explained that the towels were being dried, which was odd since I checked in at 5:30 PM and they weren't ready yet. And at the same time, when I went to take out the trash, the trash bin was still full and hadn't been taken out! I became increasingly frustrated, so I called via WhatsApp to have towels sent and the trash removed. The location is quite strategic, close to the city and my relative's house. The beautiful Mount Guntur can be seen from the restaurant, but the balcony was somewhat obscured by coconut trees from the neighboring plantation. We recommend Aira 211 & 212 (the rest are covered by coconut trees). The breakfast is quite good, but the porridge needs improvement. As for other amenities, it would be nice if the large pool could also be heated, so you don't have to swim in front of the hotel.

The place is really nice, lots of facilities, child friendly.

It was a pleasant stay because it's close to the mountains. The heated pool was also a treat, allowing you to swim in the cool air. The rooms are spacious. There's a play area for children. The breakfast is varied. Hopefully, I'll be back again.

The room was nice and comfortable. I'd love to go back. The food, however, lacked a variety of protein options. When I arrived, the menu was woku fish, which wasn't quite right for breakfast.

The hotel was comfortable, and the room was nice. However, the bathroom near the toilet was always flooded, seemingly with a leak. The WhatsApp reservations department was very slow to respond.

The elegant room is perfect for families. Spacious, clean, you can feed the fish from your room, and the village views are truly beautiful.

Nice hotel. Rooms are okay, nice. Yesterday I got a free voucher for playing at the water park.

It's all here. I'll be back later.

Not stroller-friendly. Perhaps in the future, consider stroller paths like bridges and so on.

I had a wonderful holiday in Garut, staying at Sabda Alam. I'll be back next time.

The staff is friendly, the hotel is comfortable, the breakfast is all delicious

It's really great, thanks Garut

It's hard to go anywhere else; it's always been our favorite vacation spot. The warm water is perfect for swimming, and there's a plunge pool that's just the right amount of warmth. Best wishes for continued success, Sabda Alam Cipanas Garut.

The staff is very friendly and helpful.

keren, staf ramah. recommended

Recommended for families and there are lots of snacks around the hotel.