The staff is friendly and very helpful for checking in the hotel.

All the staff were friendly and very helpful to me.

Very impressive at an affordable price

The breakfast was very delicious, there were many menus.

Strategic location when you are planning to go to Bromo Mountain.

The location is close to the toll gate, with ample parking, friendly staff, and a safe environment. It's perfect for a night's rest before continuing your journey. The breakfast menu is quite good and tasty.

Overall good, starting from the service and friendliness of the staff.

ask the staff to pay attention to the cleanliness of the bathroom

Friendly staff, varied and delicious food, location near Alfamart.

The quality matches the price. The location is strategic. The only downside is that the water in the bathroom shower comes out too slowly. Please fix this.

Hotel access is very easy and hotel facilities are very good for families.

Overall okay, in the hotel area there is a coffee shop, bakery, boutique, and reflexology massage.

The room was clean and very spacious... We stayed in a suite type, the car was parked in front of the room... Because we checked out at 1 am... Breakfast was packed... And coinciding with Christmas, we got a parcel of cookies... It was really great...

Friendly staff, service from check in to parking attendant

The hotel is quite comfortable as a transit point, the hot water is always hot, it is close to culinary spots and the town square, the breakfast is complete, the rooms are quite spacious

Overall, my stay here was satisfactory. Access is close to the toll road, and the city center isn't too far away. There are also cafes, a mosque, and an Alfamart nearby. The breakfast was varied and tasty. The water in the second-floor room wasn't strong enough, so perhaps the water flow in the bathroom could be improved. If I ever visit Probolinggo again, this might be a good idea to stay there again. 😉

The staff was nice, the service was very good, but when I stayed there was a volleyball team staying there too and they were so noisy that they were shouting so much that it disturbed my rest.

Good and quality service

Close to town, good access, and excellent layout.

My first stay at BVH wasn't impressive. The service varies. I booked a one-night stay and wanted to extend it, but it wasn't fully booked. Without notification or explanation, I assumed the room was already occupied, and had to move to another hotel. There was also no telephone in the room like other hotels. They should have informed me when booking online whether it was an extension or just one night. At other hotels, when I book online for one night, I'm still told before check-out whether I want to extend or check out today. The room wasn't sold to anyone else.