De Lemon Gatsu Hotel

Explore De Lemon Gatsu Hotel
8.1
Very Good
From 572 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

8.0

Meal

7.4

Location

8.1

Service and Facilites

7.7

People often mention about De Lemon Gatsu Hotel
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Bathroom (13)
Bedroom (12)
Ambiance (8)
Distance to City Center (6)
Accessibility (6)
Staff Friendliness (6)
Hotel Area (6)
Surroundings (5)
Wifi (5)
Check-in/out Time (5)
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Traveller Reviews De Lemon Gatsu Hotel

Number of reviews per page
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40
Customer reviews
R***a
icon-Business
Business
icon-origin-TRAVELOKA
7.7
/10
Reviewed 18 week(s) ago
The soap is out of stock... It's not being refilled because it's out of stock... Hadehhhhh
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g***i
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Leisure
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5.4
/10
Reviewed 20 week(s) ago
Doesn't match the photo, dirty, unattractive.
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D***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 21 week(s) ago
The room and bed were clean and comfortable, but the receptionist was busy with her cell phone, not very nice. The same suggestion is that guests who are checking in should try to have the room ready with all kinds of soap, shampoo, toothbrush, and toothpaste, and the sheets haven't been changed yet and all the lights are off.
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
Strategic, clean, comfortable, friendly, homey, cool, and simply the best. Highly recommended, and very affordable. Plenty of dining options, close to food stalls. A must-try.
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1 people find it helpful
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 28 week(s) ago
Asked for a non-smoking room, but got a room that said it was non-smoking but smelled so bad it made me dizzy. The sheets and blanket weren't changed because they were stained, so I immediately asked the staff to change them, but they only changed the blanket, so I slept on top of the blanket. 🤣 I had booked for 2 nights, but I only stayed one night because I couldn't afford it. The bathroom could have been cleaner. The AC was okay, the hot water was okay, the TV channels were okay, the staff were friendly, and there was parking.
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1 people find it helpful
A***i
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 35 week(s) ago
This is the first time I've had the worst room, it's a 2-star room, but the cleanliness is so bad that the curtains are so dirty, the sheets are also dirty like they've been stepped on, especially the toilet is not fastened, and the bathroom is very slippery and has never been cleaned. Please improve the cleanliness of the place.
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1 people find it helpful
Resty O.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
Suitable for resting, quiet and comfortable place
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D***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 40 week(s) ago
Yeah, it's not bad, at that time the AC was having problems and we had to change rooms 3 times hehehe but the staff tried to give us a comfortable room in the end, thanks
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2 people find it helpful
Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 41 week(s) ago
the staff is friendly, but the room is not very clean
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K***t
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8.0
/10
Reviewed 47 week(s) ago
The toilet smells, the AC is not cold enough. Please improve the cleanliness. The rest is good.
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1 people find it helpful
C***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
Improve and improve even better
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A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 49 week(s) ago
Overall quite good and clean.
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I***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
From the outside it's amazing but the inside is luxurious, beautiful, the water heater works well👍
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1 people find it helpful
Noviani d. P. e.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 66 week(s) ago
It's not as bad as people say, except the soap is empty, but the room is quite comfortable for this price.
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1 people find it helpful
S***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 68 week(s) ago
Empty soap, dull towels, no Wi-Fi password.
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2 people find it helpful
A***i
icon-origin-TRAVELOKA
5.7
/10
Reviewed 96 week(s) ago
Dirty and dusty, lots of mosquitoes. Dirty spray like never been replaced.
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1 people find it helpful
Anak
icon-origin-TRAVELOKA
5.4
/10
Reviewed 100 week(s) ago
The room was still dirty, the pillowcase was dirty. When checking in, I asked if there were towels or not, the staff said the towels were being laundered, but until the next day there was still no clarity about the towels. The toothbrush, although still in the packaging, was very dirty and had lizard droppings.
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2 people find it helpful
Accommodation's Reply
17 Oct 2024
Thank you for your review. We will improve our poor cleanliness and service.
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M***d
icon-Leisure
Leisure
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5.7
/10
Reviewed 100 week(s) ago
For those who need more comfort, it's better not to book this hotel, because: 1. The bathroom has a lot of cigarette butts. 2. There is only 1 towel, even though I asked the staff, it wasn't delivered until check out time. 3. The AC is not cold enough. 4. Bottled drinking water must be requested first, it should have been provided. 5. The toilet for flushing is broken. This hotel is only cheap at only 240 thousand but because of the problems above, it's not worth paying that much. The hotel must improve the quality of its services.
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4 people find it helpful
Accommodation's Reply
17 Oct 2024
Thank you for your review and we apologize. We will improve our poor cleanliness and service.
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I Putu A. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 106 week(s) ago
Strategic location close to city access.
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2 people find it helpful
A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 109 week(s) ago
Over all good 👌🏻. Clean, comfort, hot water active.
2 people find it helpful
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