8.4
Very Good
From 9,929 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.0

Location

8.6

Service and Facilites

8.3

People often mention about Zest Airport Jakarta by Swiss-Belhotel International
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Staff Friendliness (143)
Accessibility (132)
Bedroom (132)
Hotel Area (105)
Ambiance (104)
Bathroom (104)
Room Space (93)
Check-in/out Time (88)
Wifi (73)
Surroundings (65)
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Traveller Reviews Zest Airport Jakarta by Swiss-Belhotel International

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Customer reviews
Z***a
icon-Transit
Transit
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9.4
/10
Reviewed 4 day(s) ago
Staff was very friendly and accommodating. Always the best stop if you have a flight the day after because it's close to the airport!
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Accommodation's Reply
05 Jun 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for the excellent rating and for choosing us as your accommodation It’s a valuable opportunity to learn from your feedback in order to maintain and improve our services for the guests. We’re delighted to learn that you enjoyed your stay and were satisfied with our services. We look forward to welcoming you back on Zest Airport, Jakarta Best regards, Management of Zest Airport, Jakarta
F***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
comfortable no cigarette smell clean room just need to brush the bathroom again there is a little dirt on the wall. lobby is fragrant. can order breakfast at 2 am. delicious food. can also order dinner and it is delicious and fits the budget. Alhamdulillah.
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. Thank you for taking the time to share your experience at Zest Airport, Jakarta. We greatly appreciate and are pleased to hear that your experience was very memorable. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport, Jakarta Management.
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N***e
icon-Business
Business
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8.2
/10
Reviewed 6 day(s) ago
Clean, tidy, free shuttle to the airport
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1 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Valued Guest, Warm Greetings from Zest Airport, Jakarta. Thank you for choosing us as your accommodation. It was a pleasure to welcome you to Zest Airport, Jakarta. We also appreciate you taking the time to write a review. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport Management.
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Nice hotel and very strategic. Close to Indomaret and KFC.
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Accommodation's Reply
02 Jun 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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y***n
icon-Transit
Transit
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10.0
/10
Reviewed 1 week(s) ago
Cheap and convenient airport and hotel shuttle facilities for transit.
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Accommodation's Reply
02 Jun 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. Thank you for taking the time to share your experience at Zest Airport, Jakarta. We greatly appreciate and are pleased to hear that your experience was very memorable. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport, Jakarta Management.
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Achmad D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Near airport and has shuttle service.
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Accommodation's Reply
30 May 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for staying with us and taking a moment to share your recent experience. We are happy to hear that you are satisfied with the services which provided by our team. We hope you choose to stay with us again and We look forward to welcoming you back. Best regards, Management of Zest Airport, Jakarta
E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Ok, good service. Please improve the service further.
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Accommodation's Reply
30 May 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for the excellent rating and for choosing us as your accommodation It’s a valuable opportunity to learn from your feedback in order to maintain and improve our services for the guests. We’re delighted to learn that you enjoyed your stay and were satisfied with our services. We look forward to welcoming you back on Zest Airport, Jakarta Best regards, Management of Zest Airport, Jakarta
L***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Friendly staff (especially front office staff) and has given a call reminder early in the morning. Thanks.
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Accommodation's Reply
27 May 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for staying with us and taking a moment to share your recent experience. We are happy to hear that you are satisfied with the services which provided by our team. We hope you choose to stay with us again and We look forward to welcoming you back. Best regards, Management of Zest Airport, Jakarta
H***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
No kettle available in each room, it's hard to prepare hot milk for infant.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for staying with us and taking a moment to share your recent experience. We hope you choose to stay with us again and We look forward to welcoming you back. Best regards, Management of Zest Airport, Jakarta
Destri A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is the umpteenth time I have stayed here when I was on vacation and transiting to the next flight. The hotel is comfortable, clean, the staff is friendly, the pick-up is also on time every hour and I am very helped for mobility to and from the airport. Close to the shopping center, there are places to eat near the hotel and Indomaret, very impressive.
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Accommodation's Reply
23 May 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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G***t
icon-Leisure
Leisure
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8.5
/10
Reviewed 2 week(s) ago
Everything is good. If there are tea and coffee, it will be best.
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Accommodation's Reply
26 May 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for staying with us and taking a moment to share your recent experience. We are happy to hear that you are satisfied with the services which provided by our team. We hope you choose to stay with us again and We look forward to welcoming you back. Best regards, Management of Zest Airport, Jakarta
Anita F. A.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Near the airport, the room has a free shuttle bus.
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Accommodation's Reply
21 May 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. Thank you for taking the time to share your experience at Zest Airport, Jakarta. We greatly appreciate and are pleased to hear that your experience was very memorable. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport, Jakarta Management.
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M***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
A suitable hotel for transit because it is close to the airport.
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Accommodation's Reply
21 May 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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A***o
icon-Transit
Transit
icon-origin-TRAVELOKA
5.8
/10
Reviewed 3 week(s) ago
Room very smelly, air conditioner not cold, room not clean.
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Accommodation's Reply
21 May 2025
Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta First of all, thank you for choosing Zest Airport, Jakarta and thank you for your feedback on your recent stay. My sincere apology for the inconvenience that you had experienced. Your feedback is very important for us to improve further and rest assure that we are constantly strive to provide an Amazing Stay experience to all of our guests. We do hope that you will provide us an opportunity to serve you better in the near future. Once again, our sincere apology. Best regards, Manajement of Zest Airport, Jakarta
T***n
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
Overall it's just so-so. The airport access is close. If you look for food it's a bit difficult around, you have to walk quite far. Got a room with AC that wasn't cold and lots of mosquitoes, then changed to another room, the AC wasn't cold either. It needs maintenance. Many of the ACs are old.
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Accommodation's Reply
19 May 2025
Dear Valued Guest, Warm Greetings from Zest Airport, Jakarta. We greatly appreciate you choosing us as your accommodation. We apologize for any inconvenience you may have experienced during your stay. Providing the best service and facilities for the comfort of our guests is our priority. Once again, we apologize and look forward to welcoming you back, hopefully we can meet your expectations in the future. Sincerely, Zest Airport Management, Jakarta.
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H***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 3 week(s) ago
The AC is not cold and makes noise, maybe it hasn't been cleaned for a long time
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Accommodation's Reply
19 May 2025
Dear Valued Guest, Warm Greetings from Zest Airport, Jakarta. We greatly appreciate you choosing us as your accommodation. We apologize for any inconvenience you may have experienced during your stay. Providing the best service and facilities for the comfort of our guests is our priority. Once again, we apologize and look forward to welcoming you back, hopefully we can meet your expectations in the future. Sincerely, Zest Airport Management, Jakarta.
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N***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Very comfortable to stay before an early morning flight.
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Accommodation's Reply
13 May 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. Thank you for taking the time to share your experience at Zest Airport, Jakarta. We greatly appreciate and are pleased to hear that your experience was very memorable. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport, Jakarta Management.
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F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, airport pick-up and drop-off facilities at any time.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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Z***l
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Suitable when we transit to stay at this hotel. Good service.
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Accommodation's Reply
13 May 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. Thank you for taking the time to share your experience at Zest Airport, Jakarta. We greatly appreciate and are pleased to hear that your experience was very memorable. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport, Jakarta Management.
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Lia A.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Zest hotel facilities are better compared to hotels of the same price.
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Accommodation's Reply
16 May 2025
Dear Valued Guest, Warm greetings from Zest Airport, Jakarta. First of all, I would like to thank you for choosing our hotel to stay and writing about your experience. We are very pleased to know that you had a wonderful stay at Zest Airport, Jakarta. We look forward to welcoming you back in the near future. Sincerely, Zest Airport, Jakarta Management.
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Number of reviews per page
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