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Overall Ratings & Reviews Grand Mahkota Hotel

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Traveloka (2,659)

8.3

Very Good

From 2,659 reviews

Provided by travellers on

Cleanliness

8.3

Room Comfort

8.3

Meal

8.2

Location

8.3

Service and Facilites

8.4

People often mention about Grand Mahkota Hotel

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Staff Friendliness (19)

Bedroom (18)

Distance to City Center (17)

Taste (17)

Ambiance (16)

Bathroom (16)

Room Space (15)

Hotel Area (15)

Accessibility (13)

Surroundings (12)

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Traveller Reviews Grand Mahkota Hotel

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Customer reviews

Dzamzamil F.

10.0

/10

Reviewed 3 week(s) ago

Ok, very satisfying service and friendly

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Alfian

8.5

/10

Reviewed 5 week(s) ago

Nice, comfortable, clean and close to town

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N***y

9.4

/10

Reviewed 10 week(s) ago

Clean rooms, friendly staff.

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JENI

Staycation

9.7

/10

Reviewed 11 week(s) ago

Good service, cleanliness is okay, lots of breakfast choices, fast checkin and checkout 🔥

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1 people find it helpful

V***n

Business

8.8

/10

Reviewed 14 week(s) ago

Very good, starting from the friendliness of the hotel staff, the rooms, to the food, it's all really good.

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Accommodation's Reply

30 Apr 2025

Hi V*n, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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V***n

Business

8.8

/10

Reviewed 14 week(s) ago

Great, the staff is very helpful.

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1 people find it helpful

Accommodation's Reply

30 Apr 2025

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Nickodemus M.

6.4

/10

Reviewed 17 week(s) ago

Just parked the motorbike, left to check in and went to the room in less than 15 minutes, when I returned to the parking lot the helmet was gone. Amazing.

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2 people find it helpful

Accommodation's Reply

05 Apr 2025

Hi Nickodemus, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize profusely for the inconvenience during your stay. For helmets and valuables, we do not recommend leaving them in vehicles. And we have provided an appeal in the form of a notice board in the parking lot to leave helmets and valuables at the reception or security post. We look forward to your next visit. Warm regards,. Management

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g***e

9.7

/10

Reviewed 20 week(s) ago

helpful staff, well maintained hotel

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Accommodation's Reply

21 Mar 2025

Hi G*e, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We are very proud to be able to provide a pleasant stay experience for you. We look forward to your next visit. Warm Regards,. Management

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H***a

6.2

/10

Reviewed 24 week(s) ago

I don't know where did they get the 4 stars with that quality of room facilities. The only good things were just the friendly staffs. The other thing was awful.

1 people find it helpful

Accommodation's Reply

21 Feb 2025

Hi Hangga, Thankyou for choosing Grand Mahkota Hotel Pontianak for your stay. We've received your review well, and it become motivation to always give our best. We do apologize for the inconvenient during your stay, and we will try to fix it soon. See you on your next trip. Warm Regards, Management

F***a

Staycation

9.4

/10

Reviewed 24 week(s) ago

The hotel staff is friendly, the hotel area is clean and quiet.

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1 people find it helpful

Accommodation's Reply

17 Feb 2025

Hi F*a, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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RETNO N. A.

Leisure

10.0

/10

Reviewed 26 week(s) ago

I've stayed here three times and it's always comfortable to rest.. I usually book a non-smoking room, but yesterday I got a smoking room and there was no lingering cigarette smell so it wasn't a problem for me.. the check-in and check-out service was fast.. the breakfast menu is also getting better than the last one, hopefully it will continue to be good..

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Accommodation's Reply

09 Feb 2025

Hi Retno, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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M***a

10.0

/10

Reviewed 27 week(s) ago

The hotel is the best, nice, neat, fragrant, clean, nice and everyone is friendly.

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1 people find it helpful

Accommodation's Reply

25 Jan 2025

Hi M*a, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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S***i

8.5

/10

Reviewed 30 week(s) ago

Overall everything is comfortable, there are no shortcomings

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Accommodation's Reply

10 Jan 2025

Hi S, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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E***a

Staycation

8.2

/10

Reviewed 31 week(s) ago

The breakfast is not varied. The building and interior are like an old hotel. The towels are not absorbent. Overall it's ok, but if you have a bigger budget, go to another hotel.

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1 people find it helpful

Accommodation's Reply

03 Jan 2025

Hi Elsa, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize for the shortcomings of our hotel, we will improve it in the future. We look forward to your next visit. Warm regards,. Management

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Y***R

Leisure

10.0

/10

Reviewed 31 week(s) ago

A hotel with a fairly cheap price and nice atmosphere

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Accommodation's Reply

25 Dec 2024

Hi Yunizar, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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s***a

8.5

/10

Reviewed 33 week(s) ago

Great, service is good, place is neat and tidy, staff are friendly.

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1 people find it helpful

Accommodation's Reply

15 Dec 2024

Hi S, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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V***o

Staycation

9.7

/10

Reviewed 36 week(s) ago

I stayed at Hotel Grand Mahkota Pontianak. The room was clean and quite spacious, with adequate basic facilities. The staff was very friendly and helpful. The location is close to the city center, making it easy to travel. Overall, my experience was quite satisfying, and I recommend this hotel for those who want to stay in Pontianak.

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Accommodation's Reply

29 Nov 2024

Hi Violeta, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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s***a

8.5

/10

Reviewed 36 week(s) ago

Ok, clean room, good service.

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Accommodation's Reply

27 Nov 2024

Hi S, thank you for choosing Hotel Grand Mahkota as your accommodation. Your review has been well received, and is a motivation to always give our best. We look forward to your next visit. Warm Regards,. Management

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Edy S.

6.2

/10

Reviewed 38 week(s) ago

Staying overnight is 330 thousand, tax is 70 thousand. The bed is dirty and makes your body itchy…

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Accommodation's Reply

16 Nov 2024

Hi Edy, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize profusely for the inconvenience during your stay. We will use this as input to improve the hotel. We look forward to your next visit. Best regards,. Management

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christianto

Business

6.6

/10

Reviewed 38 week(s) ago

The AC is not cold, it's hot and stuffy, please replace the AC with a new one so it's cool when resting, paint the room so it doesn't look dull & dark, please also replace the bathroom closet so it's not yellow

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Accommodation's Reply

16 Nov 2024

Hi Christianto, thank you for choosing Hotel Grand Mahkota Pontianak as your accommodation. Your review has been well received, and is a motivation to always provide the best. We apologize profusely for the inconvenience during your stay. We will use this as input to improve the hotel. We look forward to your next visit. Warm Regards,. Management

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