7.7
Pleasant
From 471 reviews
Provided by travellers on
Cleanliness

7.6

Room Comfort

7.6

Meal

7.5

Location

8.0

Service and Facilites

7.6

People often mention about Hotel Marina
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Staff Friendliness (3)
Accessibility (2)
Bathroom (2)
Distance to City Center (1)
Surroundings (1)
Family Friendly (1)
Wifi (1)
Activity Option (1)
Check-in/out Time (1)
Ambiance (1)
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Traveller Reviews Hotel Marina

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40
Customer reviews
seska p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
The hotel is safe in the middle of the city center, everything is good, just please provide hot water in the bathroom because not everyone can take a cold shower 🙏Thank you
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Maryani p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I am very satisfied with the service at the Marina Hotel, the staff are friendly.
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Y***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
good and friendly service is very comfortable
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M***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
They said breakfast could be replaced with sahur, but when asked it turned out it couldn't.
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1 people find it helpful
RISFAN R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
Good as expected and friendly
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I***l
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 34 week(s) ago
Marina is not like before, the AC in the room needs to be replaced, it's not cold anymore, and the breakfast is beyond expectations... hopefully in the future the Marina management can fix it.
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2 people find it helpful
A***l
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 40 week(s) ago
1. The room looks like it hasn't been used for a long time. 2. The sheets and bed set should be changed first to make sleeping more comfortable. 3. There are not enough food variants. 4. The hot water for bathing is great. Overall a 3-star hotel feels like a 2-star hotel
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R***n
icon-origin-TRAVELOKA
5.6
/10
Reviewed 43 week(s) ago
There is an additional fee of up to IDR 100 thousand upon check-in, apparently for requesting a room with 2 beds.
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I***M
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 46 week(s) ago
Highly recommended, you definitely have to try it.
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luciana Y. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 48 week(s) ago
Thank you for always staying here 👍.
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r***t
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 53 week(s) ago
safe, comfortable, city center location, easy access
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1 people find it helpful
Amelia E. N.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 54 week(s) ago
The hotel staff is indifferent when guests arrive, there is not a single staff at breakfast service. Almost didn't get any rice.
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2 people find it helpful
R***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
The hotel staff are nice and friendly and polite.
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T***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 58 week(s) ago
Nice hotel, strategic location in the city center. Service is ok.
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1 people find it helpful
Gatot T. W. M.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 64 week(s) ago
Comfortable hotel, a short walk to the main road, at night there are many sellers of yellow rice and coconut rice
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1 people find it helpful
M***s
icon-origin-TRAVELOKA
6.1
/10
Reviewed 65 week(s) ago
Just asking for a towel takes hours, calls to reception are not answered, the worst service
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2 people find it helpful
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.0
/10
Reviewed 71 week(s) ago
Wifi bagus dan lancar, kamar cukup luas dan interior mendukung untuk pekerjaan. Mohon kursi dan tempat tidur perlu dibersihkan dengan vacuum cleaner, agar tamu merasa lebih nyaman saat menggunakannya. Terima kasih.
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Aprillia z.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 85 week(s) ago
It looks like the hotel is quite old. Minus: the plug is already wobbling and coming out like it's going to be ripped out of the wall, so I'm scared too. The sheets and blankets were torn. The bathroom walls need repair, when leading to the bedroom the door is wide open, maybe it's just been cleaned, but it's a good idea to close it again so that guests feel safe when they enter. Towels were not given. Please pay more attention to the cleanliness under the chairs, hotel staff 🙏. Plus: there are 2 fairly large glasses prepared, water heater kettle, hair dryer, friendly reception staff
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VIVIT D. P.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 86 week(s) ago
The CS is not friendly & there is no smile, greeting & greeting.
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BEN T.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 90 week(s) ago
The suite room is not worthy of being called a suite room. Small window facing the wall. The towels are old and thin. The sink water doesn't work so it's difficult to brush your teeth.
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