The hotel room was dirty, not as pictured. The sheets were stained, and there was no hot water.

Check-in was fast and friendly, the atmosphere was calm and comfortable.

All good, and it would be nice if the dust under the bed was cleaned too.

The sheets weren't clean, the pillowcases were also dirty yellow. The bathroom was especially so :) The shower was rusty and unclean, the toilet was also yellow and crusty and hadn't been cleaned, it was disgusting, sorry. Then the bathroom was musty. The window curtains weren't very good, you could see from the next room. It wasn't soundproof.

Always book here every holiday in Lombok.

The only problem at this hotel was the water in the toilet. I went to the toilet several times, but there was always no water 😭 and I had to wait about 10-15 minutes for it to come out.

The hotel location is very strategic.

The hotel reception staff was friendly and helpful, but the hotel facilities were problematic, including poor air conditioning, dirty floors, dirty bathrooms, torn and smelly towels. Operational improvements are needed.

So far so good. Including the staff. Thank you!

Experience with AC not being cold enough and remote batteries never being replaced

I was initially given a connecting room. I declined because it wasn't secure, even though the staff didn't provide the room information before giving it to the guest.

The place is comfortable, clean and located in the center of Mataram city, the staff are friendly too.

Clean, friendly staff, close to the city center, you can go shopping at Epicentrum Mall, it can be a place to stay for a vacation to Lombok, any destination is suitable for a place to rest, the hotel is good, the price is quite cheap, close to culinary places so if you are looking for food it is not far

Friendly staff, pretty good hotel room

During a technical cancellation from an OTA (app), the staff member aggressively knocked on my room, spoke in a loud voice, and demonstrated communication that was inconsistent with hotel service standards. This incident occurred before check-out time, so I was still within the legal time limit as a guest to complete the room renewal process. The communication style used was intimidating and reduced my comfort as a guest. I should note that this is not the first time this has happened. On a previous visit, the same staff member contacted me and demanded an immediate room renewal and told me that the room would be cleaned immediately, even though check-out time had not yet arrived. I explained that there were personal items in the room that I needed to tidy before staff entered the room. However, the communication style still felt urgent and unnecessarily stressful. This communication pattern demonstrates a lack of understanding of hospitality standards, especially in situations that require empathy, clarity, and calm in conveying information to guests. As a frequent guest who has previously been satisfied with the service of other staff, I am submitting this report to ensure the quality of the guest experience at the hotel. I hope for evaluation, coaching, and improvement in communication standards for the staff member concerned. Please follow up and confirm the corrective steps to be taken. Thank you.

Air Conditioner doesn't work makes the room so hot

according to the price..comfortable place

Every time I have a work assignment in Mataram, Natuna is my choice. It's located in the city center near a 24-hour supermarket.

Since our regular hotel had seen significant price increases due to the MotoGP season, we ended up choosing this hotel because it wasn't that expensive, but it was incredibly disappointing. The room was incredibly dirty and smelly. We complained to the front desk staff, and they moved us to a cleaner room, but it was still dirty and smelly. The room was cramped, and it looked like the linens hadn't been changed. The curtains were filthy and hadn't been cleaned.

The staff is friendly and very helpful when we have questions, and we also feel comfortable here.