8.4
Very Good
From 5,040 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.5

Service and Facilites

8.3

People often mention about The Crew Hotel Kualanamu International Airport
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Staff Friendliness (40)
Accessibility (37)
Bedroom (35)
Ambiance (34)
Bathroom (30)
Hotel Area (29)
Room Space (27)
Taste (25)
Check-in/out Time (23)
Surroundings (20)
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Traveller Reviews The Crew Hotel Kualanamu International Airport

Number of reviews per page
20
40
Customer reviews
Rio L. S.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
Clean room and very helpful with shuttle bus
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Camella S. D.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
When you first get a room that is a bit small, you can then move to a more spacious room to extend your stay easily and can check first which room you want to use.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
All the hotel staff were friendly. The staff were pleasant and the food was delicious. They were very helpful with check-in. The airport shuttle from the hotel only runs until 11:00 AM.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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Rio L. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The room was clean and comfortable. The shuttle bus was very helpful. I would stay here again because there's a shuttle to the airport.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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F***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Too much
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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Andi S.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Good service, friendly and helpful staff, close to Kuala Namu airport, cheaper prices compared to surrounding hotels
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
a fairly good and cheap hotel, but the facilities are not cheap. the service is also quite good. the location is close to the kualanamu medan airport, making the crew hotel easy to reach.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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Sayed A. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
has become a regular transit hotel
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2 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
friendly staff and clean and comfortable hotel rooms.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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MUHAMMAD S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Highly recommended to stay here.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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R***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
A fairly good hotel with close access to the airport.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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P***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Good [Engaging opening sentence] [Describe your stay experience] ] Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] ] Food: [Share your thoughts on the food provided] ] Staff Assistance: [Describe your experience with the hotel staff] ] Highlights: [Mention the things that made your stay special] ] Price: [Give your opinion on the value for the price paid] ] Location: [Describe the hotel location, e. G., conveniently located near.]
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew hotel, thank you for the feedback you gave us, we are very happy to welcome you back to stay at our hotel. Thank you. Management.
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S***l
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Close to KNO airport, unfortunately the staff is slow. Requests for soap and toothbrush refills took 2 hours for the staff to complete.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We apologize for the inconvenience. We will evaluate your complaint. We are very happy to welcome you back to our hotel. Thank you. Management.
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Daryatun
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
comfortable atmosphere, clean room, clean hotel area, close to KFC, food 7.5 pts (Delicious). cleaning staff and room service are friendly. my suggestions and inputs are only at the reception and phone cs less friendly smile and grammar, TV is not android yet, while in Java to Bali, hotels in the 100rb_an class already use android TV, but it is quite cured because of the comfort of the hotel. thank you The crew hotel for making my transit more memorable.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We apologize for any inconvenience caused. We will evaluate the staff on duty. We are very happy to welcome you back to stay at our hotel. Thank you. Management.
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Jumali B. J.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good for transit to Airport....Great staff...very friendly...room is good
2 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very pleased to welcome you back to our hotel. Thank you. Management.
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Damayanti
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
The price and location to the airport are perfect. Many shops and restaurant around, will back if I visit Medan airport again.
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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F***d
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
I feel good exilent very nice
3 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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L***y
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
There was no water in the room and the soap was empty and not refilled.
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1 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We apologize for any inconvenience caused. We will evaluate the actions of the staff on duty. We are very happy to welcome you back to our hotel. Thank you. Management.
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S***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
the staff is friendly when check in and check out time
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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Anggono R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It was a great stay here
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Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, First of all, we would like to thank you for your trust in staying at The Crew Hotel. We are very happy to welcome you back to our hotel. Thank you. Management.
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Number of reviews per page
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