Dear Valued Guest, This is a message from Chantra Inn Hotel. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We have informed management and the issue has been resolved with the relevant departments. However, your experience is important to us in improving our team's coordination and ensuring we can provide better service in the future. We thank you for your patronage and look forward to welcoming you back to Chantra Inn Hotel for an even better experience. Sincerely, Chantra Inn Hotel