8.3
Very Good
From 209 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

8.3

Meal

7.5

Location

8.0

Service and Facilites

8.1

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Traveller Reviews eRYA by Suria Hot Spring Resort Bentong

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20
40
Customer reviews
Atul W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 192 week(s) ago
Happy with my staycation for a night. Villas cleanliness and big space as expected. Helpful and efficient technician. Good jacuzzi and love the spa jet. But padi restaurant is closed. No breakfast no dinner. Must out for food or cook by yourself. Front desk staff was polite and patient attitude. Resort surrounding area need to be upgraded.
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siti n. a. a.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 281 week(s) ago
had a pleasant stays, free and 24 hrs access to hot spring. there are activities can be arranged by hotel but we haven't managed to try it out.
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Accommodation's Reply
14 Feb 2020
Dear Mrs Siti, Thank you for spending your time to write us a review and for your supportive comments. Nothing makes us happier than reading comments from a satisfied guest. On behalf of the ēRYAbySURIA Hot Spring Bentong team, we would like to express our highest gratitude for your positive feedback. We are happy to know that every aspect of our hotel has been of service to you and how you enjoyed all of the comforts we provide. It is our responsibility to ensure that each and every guest enjoys their stay at the ēRYAbySURIA Hot Spring Bentong to the fullest. Your compliments are highly appreciated and we look forward to welcoming you in the future. Hope we can see you again soon! Kind Regards and Take Care, Our Team From ēRYAbySURIA Bentong.
Mohd A. M. A.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 286 week(s) ago
Rooms are good. Maybe an upgrade on kitchen. Service is slow. Food could be better.
1 people find it helpful
Accommodation's Reply
12 Jan 2020
Dear Alfian , First of all, we would like to express our utmost gratitude for your kind and generous feedback on your visit to ēRYAbySURIA Hot Spring Bentong. We were happy to hear about your pleasant stay with us and how you enjoyed our room. However, we would like to apologize on behalf of our team for the inconvenience caused regarding the issues of our maintanance of foods would like to inform you that each issue has been taken into account seriously. Please be assured that the issues of our maintanance of foods has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of guest service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care Our Team From ēRYAbySURIA Bentong.
ANANTH
icon-Family
Family
icon-origin-TRAVELOKA
6.3
/10
Reviewed 288 week(s) ago
Need to improve on cleanliness. Check to keep the toilets clean -When I checked in the room it was strewn with hair strands near shower, tap, sink etc. Management is so particular about Check-in only at 3pm & Check out is 12 noon. Why cant you assure to check the rooms whether they r in order?
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Accommodation's Reply
12 Jan 2020
Dear Dr Ananth, Thank you for spending your time to write a review of your stay at the ēRYAbySURIA Hot Spring Bentong. We appreciate your honest commentary and would like to express our deepest apology for not meeting your expectations during your stay here. We would like to apologize on behalf of our team for the inconvenience caused regarding the issue of our cleanliness and maintenance room and foods was unsatisfied and would like to inform you that each issue has been taken into account seriously. Please be assured that the issue of our cleanliness room has been addressed to all of our team members for future action and improvement. We will work hard to ensure the quality of our service improve in order to avoid the same shortcoming in the future. You have our deepest most sincere apology for the inconvenience caused by our shortcoming and hope we will have the chance to welcome you again in the future. Kind Regards and Take Care, Our Team From ēRYAbySURIA Bentong
Goh C. Y.
icon-Family
Family
icon-origin-TRAVELOKA
5.7
/10
Reviewed 291 week(s) ago
The breakfast was horrible. It is as good as not serving. Was there 3 year ago and still no improvement. Room was dirty too.
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SOFIA H. B. M. M.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 295 week(s) ago
The rooms are comfortable but need to enhance the breakfast menu by diversifying the menus, improving the hygiene of the toilet & cafeteria and the pools being slightly lowered.
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Mohd H.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 305 week(s) ago
the taste of the foods I ordered are terrible. room cleaning quite late. breakfast not so variety and its taste so-so.
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Mohamad A. M.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 335 week(s) ago
The staff were very good and attentive. Facilities are new and properly maintained.
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Tsui W. N.
icon-Family
Family
icon-origin-TRAVELOKA
9.0
/10
Reviewed 338 week(s) ago
Upside: Friendly and helpful staffs. Nice facilities, especially pools! Nice and peaceful surrounding but away from town and basic amenities. Downside: Cleanliness really needs to be improved. Driving at night to/fro resort could be dangerous and scary with no street lights along the road.
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Mohd A.
icon-Family
Family
icon-origin-TRAVELOKA
9.0
/10
Reviewed 338 week(s) ago
good service, clean hotel room and the hot springs are nice and hot
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zanariah binti abu kassaim
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 339 week(s) ago
Clean and comfortable room, tasty breakfast, very helpful staff and will definitely come again!
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Koay Y. L.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 343 week(s) ago
Excellence place to stay and explore
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MOHAMAD Z. B. I.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 346 week(s) ago
The friendly and responsive staff of the hotel, the cozy room is just a little swimming pool smelling. Overall satisfactory.
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Rozaini Bin Ahmad
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 354 week(s) ago
This is my second time hen to Suria hotspring and the satisfaction is good. Always the min reason me and families going there because of the hotspring and the calmness.
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Azlin A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 355 week(s) ago
The perfect place for a quick getaway.
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Ellyzah b. I.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 356 week(s) ago
This resort suitable for family vacations. There’s are many facilities & games such ping pong, carrom, badminton, play room & playground. My kids enjoyed the swimming pool very much.. the environment so relaxing & inside the forests
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Jayhern C.
icon-Family
Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 356 week(s) ago
Rundown hotel, the aircond covered by spider web when i enter the room, broken towel provided, bed sheet provided is with stain. Only Hot spring is good.
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Azwan Anuar
icon-Family
Family
icon-origin-TRAVELOKA
8.7
/10
Reviewed 356 week(s) ago
Everything is ok. Can be improved. Overall clean but still room to be clean especially in 1-flower rice cafes, night walls have more than 30 lizards especially in the back wall of cashier and entrance to 2-bedroom cafe kitchen, outside clean, but especially inside The cabinets are dusty and dusty, not on lap 3, especially the floor towels especially in the villa Jacuzzi rooms.
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Mohd S. B. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 360 week(s) ago
Recommend for short stay... a little bit far from nearest town
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Noor Fadinar Binti Abdullah
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 363 week(s) ago
Got free upgrade to Jacuzzi villa from them! Breakfast is nice and the pool is cleaned! Will definitely come back for short gateway!
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