Traveloka (4,783)
Other sources (9)
8.3
Very Good
From 4,783 reviews
Provided by travellers on
Cleanliness
8.2
Room Comfort
8.3
Meal
8.1
Location
8.4
Service and Facilites
8.4
People often mention about D'Salvatore Art & Boutique Hotel
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Staff Friendliness (19)
Bedroom (19)
Ambiance (18)
Bathroom (18)
Hotel Area (15)
Taste (13)
Distance to City Center (12)
Accessibility (11)
Variety (11)
Family Friendly (9)
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Traveller Reviews D'Salvatore Art & Boutique Hotel
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40
Customer reviews
Fandy i.
5.3
/10
Reviewed 2 day(s) ago
This is really not recommended, it really needs to be renovated... with the condition of the hotel like this, the price is very expensive
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H***i
8.5
/10
Reviewed 1 week(s) ago
It's really cool, but it's a shame that when I came here the swimming pool was under maintenance ;(
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Y***a
Business
5.7
/10
Reviewed 1 week(s) ago
Hotel under renovation, old hotel, bed has spots. Black water.
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Wulan P. M.
5.0
/10
Reviewed 2 week(s) ago
Very bad hotel. I don't want to stay here again. It's really dirty, all the lights don't work. The toilet is dirty. Towels, sheets, blankets are all dirty. If possible, close it first, fix everything first before opening it again. Breakfast, rice, noodles, fish, everything is hard. Even though I bought it for 445,000 per night. It's a shame, the hotel is dirty and scary.
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1 people find it helpful
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Wulan P. M.
5.0
/10
Reviewed 2 week(s) ago
Very bad hotel. I don't want to stay here again. It's really dirty, all the lights don't work. The toilet is dirty. Towels, sheets, blankets are all dirty. If possible, close it first, fix everything first before opening it again. Breakfast, rice, noodles, fish, everything is hard. Even though I bought it for 445,000 per night. It's a shame, the hotel is dirty and scary.
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Hana
Leisure
8.8
/10
Reviewed 6 week(s) ago
The most important thing is that the hot water and AC work well. Everything else is okay.
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1 people find it helpful
Y***t
6.1
/10
Reviewed 6 week(s) ago
The staffs are great and polite, but the hotel condition is awful. Bike parking area is far from “okay”, dirty hotel, dusty room, old AC, but at least clean bathroom.
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M***a
5.0
/10
Reviewed 9 week(s) ago
for other visitors be more careful in choosing a hotel. don't let it be like what I experienced. very disappointing, dirty black toilet water, bathroom cleanliness is lacking. other visitors also complained a lot about the water, the service is slow.
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2 people find it helpful
LF
Laela F.
5.9
/10
Reviewed 9 week(s) ago
For the service is friendly, but for cleanliness is not clean, the room does not smell good. For towels and sheets the color is already dull.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr./Mrs. Laela F. Thank you for visiting and staying at D'Salvatore Art & Boutique Hotel. The review that Mr./Mrs. Laela F gave is very meaningful for us to improve our quality and service in the future. Regarding Mr./Mrs. Laela F's review, regarding the hotel facilities and conditions, we apologize and will improve it in the future. We look forward to your next visit and we will provide the best service and quality on your next visit. Best regards, General Manager D'Salvatore Art & Boutique Hotel.
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WH
Wahyu H.
Leisure
8.4
/10
Reviewed 11 week(s) ago
Good location, friendly hotel staff, perhaps the room I stayed in had not been there for a long time so it was a bit unclean, please improve the cleanliness.
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1 people find it helpful
Accommodation's Reply
15 May 2025
To: Mr./Mrs. Wahyu H. Thank you for visiting and staying at D'Salvatore Art & Boutique Hotel. The review that Mr./Mrs. Wahyu H. gave is very meaningful for us to improve our quality and service in the future. Regarding the review of Mr./Mrs. Wahyu H., regarding the hotel facilities and conditions, we thank you. We look forward to your next visit and we will provide the best service and quality on your next visit. Best regards, General Manager D'Salvatore Art & Boutique Hotel
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yennychandra
Leisure
10.0
/10
Reviewed 14 week(s) ago
friendly service
cleanliness needs to be improved
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3 people find it helpful
y***a
9.1
/10
Reviewed 14 week(s) ago
Good service, friendly. Need to improve cleanliness.
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1 people find it helpful
R***a
Staycation
8.5
/10
Reviewed 14 week(s) ago
friendly staff, good food. room cleanliness is good, only the room window is dirty, there are many cement drips that are not cleaned so you can't open the curtains because the dirty window disturbs the view. bathroom is poorly maintained, dirty tiles, hot water shower can't be adjusted, so it feels like taking a shower with boiling water, if you take a cold shower the water is small. The exterior of the hotel looks like an abandoned hotel, not very convincing. Too bad.
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2 people find it helpful
D***i
5.4
/10
Reviewed 15 week(s) ago
DIRTY, DIRTY, NOT WELL MAINTAINED, EVERYTHING IS A MESS
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l***a
8.2
/10
Reviewed 20 week(s) ago
Needs improvement in some areas to make it more comfortable.
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1 people find it helpful
L***a
Business
10.0
/10
Reviewed 22 week(s) ago
Clean and comfortable hotel, thank you
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R***y
6.4
/10
Reviewed 27 week(s) ago
Please make the staff friendlier in serving guests, and if renovations are underway, the affected rooms should not be provided or should be blocked.
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4 people find it helpful
w***o
Transit
9.0
/10
Reviewed 27 week(s) ago
When first checked in, the bathroom of room 107 was very dirty, but the reception responded quickly and moved to another room. The friendly and helpful staff were very helpful but unfortunately the cleanliness of the room really needs to be improved.
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3 people find it helpful
EW
Erni W.
6.3
/10
Reviewed 27 week(s) ago
The mattress, pillows smell musty, the water smells of iron, the toilet is dirty, the towels are black, if you ask for eggs for breakfast you have to add more money 😀, the service is friendly, the cleanliness is lacking, the swimming pool is ok. Very disappointed when I was charged a fairly high price
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2 people find it helpful
Accommodation's Reply
06 Jan 2025
Dear Mr./Mrs. Erni. Thank you for taking the time to provide a review of your experience at D'Salvatore Art & Boutique Hotel. We are very sorry to hear that your experience was not up to your expectations, especially regarding the cleanliness of the room, facilities, and breakfast service. We apologize for the condition of the mattress, pillows, water, toilet, and towels that did not meet your comfort standards. This feedback is our serious concern to immediately improve the cleanliness and quality of our facilities. Regarding breakfast, we would like to inform you that during high season, eggs should be provided free of charge at no additional cost. We apologize for the misunderstanding and will ensure that this does not happen again in the future. We appreciate your appreciation of the staff's friendliness and the pool facilities. However, we also understand that the price you paid was not commensurate with the experience you received. We are committed to making improvements to improve the guest experience. We look forward to welcoming you back again in the future and providing a more satisfying experience. Best regards, receptionist. D'Salvatore Art & Boutique Hotel
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V***y
10.0
/10
Reviewed 28 week(s) ago
Staff very friendly
Room clean
Swimming pool clean
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1 people find it helpful
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