AB
Attapon B.
6.9
/10
Reviewed 3 week(s) ago
The towels were dirty and given to guests to use. I don't know how rushed the housekeeping staff were to not check them. Also, the male staff member at the poolside bar/coffee shop was incompetent and needed replacing. He was incredibly slow with drinks; one order was one thing, and it took an hour for a single glass. The reason given was that customers didn't write down their orders, causing him to forget. He looked like he didn't want to work and didn't apologize. This is really a serious issue. If they know there will be a lot of guests, they should allocate more staff or select more suitable personnel. There are plenty of people who want to work; they don't need to keep incompetent people.
Other aspects were good. The breakfast was excellent, especially the male pool attendant who was very attentive to safety. This is a great feature that every hotel should have.
I hope management or the relevant department reads this comment and makes improvements.
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