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8.7
Very Good
From 7,123 reviews
Provided by travellers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.5
Location
9.0
Service and Facilites
8.8
People often mention about Swiss-Belinn Tunjungan Surabaya
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Staff Friendliness (114)
Bedroom (105)
Distance to City Center (98)
Ambiance (92)
Accessibility (89)
Bathroom (85)
Room Space (76)
Hotel Area (74)
Surroundings (73)
Taste (66)
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Traveller Reviews Swiss-Belinn Tunjungan Surabaya
Number of reviews per page
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40
Customer reviews
S***i
10.0
/10
Reviewed 22 hour(s) ago
Always want to come back here when I go to Surabaya
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Venishea D.
Business
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is friendly, the service is fast and very helpful.
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Accommodation's Reply
20 Aug 2025
Dear Ms. Veishea D. Thank you for being our loyal guest and taking the time to share your unforgettable experience at Swiss-Belinn Tunjungan. We are delighted to know that you and your family felt comfortable and satisfied with the various service facilities we provide. We apologize for any shortcomings that still arise during your stay with us. Once again, thank you for this positive review, we look forward to welcoming you and your family back to Swiss-Belinn Tunjungan. Warm regards. General Manager - Swiss-Belinn Tunjungan
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Y***g
8.5
/10
Reviewed 5 day(s) ago
The room was clean but the AC wasn't cold enough, the breakfast was quite good, the location was strategic, but because there was an event near the hotel, the loud sound of the sound system disturbed our rest a bit.
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Accommodation's Reply
20 Aug 2025
Dear Y*g. Thank you for being our loyal guest and taking the time to share your unforgettable experience at Swiss-Belinn Tunjungan. We are delighted to know that you and your family felt comfortable and satisfied with the various services we provide. We apologize for any shortcomings that may have caused problems during your stay with us. Thank you again for this positive review, and we look forward to welcoming you and your family back to Swiss-Belinn Tunjungan. Warm regards. General Manager - Swiss-Belinn Tunjungan
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Y***e
Leisure
8.3
/10
Reviewed 7 day(s) ago
Please replace the bathroom shower. It was really annoying to take shower while the water was practically dripping.
Room soundproof is almost nothing. Motorbike sound from jalan Tunjungan was really killing me especially in the weekend after midnight. My advice, don’t take any room facing the street.
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Accommodation's Reply
20 Aug 2025
Dear Y***e
Thank you for taking the time to share your feedback with us
We regret that your stay did not meet your expectations
We will share your feedback with the team, particularly regarding bathroom shower
Your observations about room quality are concerning, and we will address these matters with the respective teams to ensure improvements.
We appreciate your feedback, as it is crucial in helping us improve. We sincerely hope you will give us another opportunity to provide you with the level of service and experience that you expect from us.
Thank you again for bringing these matters to our attention.
Simply Yours
General manager of Swiss-Belinn Tunjungan
R***a
Staycation
10.0
/10
Reviewed 7 day(s) ago
Next time I go to Surabaya, I will definitely want to stay here again.
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Accommodation's Reply
20 Aug 2025
Dear R*a. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always strive to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. Thank you for the beautiful photos. See you again soon. Warm regards. General Manager - Swiss-Belinn Tunjungan
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ar
andi r.
Staycation
9.1
/10
Reviewed 2 week(s) ago
Close to malls and tourist areas, so easy access and walkable, clean hotel.
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Accommodation's Reply
11 Aug 2025
Dear Mr. Andi R. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views, to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards. General Manager - Swiss-Belinn Tunjungan
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i***s
Leisure
10.0
/10
Reviewed 2 week(s) ago
Great location close to shopping malls
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Accommodation's Reply
09 Aug 2025
Dear Mrs. i*s. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards. General Manager - Swiss-Belinn Tunjungan
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p***i
Transit
9.4
/10
Reviewed 2 week(s) ago
Near to the mall and city center, the staff was friendly and the hotel area was so clean.
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Accommodation's Reply
08 Aug 2025
Dear p***i
Thank you for sharing your great experience with us.
We are really honored to have you as our valuable guest.
This review will encourages us to escalate our services.
Thank you for your kind words, and we would be very happy to welcome you again.
Hospitably yours
General Manager - Swiss-Belinn Tunjungan
r***y
10.0
/10
Reviewed 3 week(s) ago
Comfortable, just cross to Tunjungan Plaza, recommended... Great view
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Accommodation's Reply
05 Aug 2025
Dear r*y. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards. General Manager - Swiss-Belinn Tunjungan
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MH
MUHAMMAD H. A.
Leisure
9.7
/10
Reviewed 3 week(s) ago
Thank you for giving me a room with a view of Surabaya city.👍👍👍
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Accommodation's Reply
07 Aug 2025
Dear Mr. Muhammad h a. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always strive to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. Thank you for the beautiful photos. See you again. Warm regards. General Manager - Swiss-Belinn Tunjungan
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H
Hamzah
Staycation
10.0
/10
Reviewed 4 week(s) ago
The staff is very friendly and the service is very good. I really felt comfortable staying at this hotel.
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Accommodation's Reply
01 Aug 2025
Dear Mr. Hamzah, Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are delighted that you chose Swiss-Belinn Tunjungan for your family vacation and that you had a wonderful stay. We are also pleased that our facilities, service, and food met your expectations. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards. General Manager - Swiss-Belinn Tunjungan
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PS
Putra S. M.
Staycation
9.3
/10
Reviewed 4 week(s) ago
Because the hotel was busy, we were only able to check in at 3:30 PM (1.5 hours later than the supposed 2:00 PM check-in time). Hopefully, this will be improved for a hotel of Swissbellin's stature.
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Accommodation's Reply
30 Jul 2025
Dear Mr. Putra s m. Thank you for taking the time to review our hotel. We are sorry to hear about your experience and apologize for the delay in check-in due to high occupancy during that period. Late check-out is also available upon arrival. Your review motivates us to always provide the best products and services. We look forward to welcoming you back in the future. See you soon. Best regards. General Manager - Swiss-Belinn Tunjungan
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M
MERIANA
Staycation
10.0
/10
Reviewed 5 week(s) ago
The hotel's vibes are truly comforting. Swiss Bell is truly the best. Swiss Bell Tunjungan is very strategically located, whether you're going to the nearest airport or to Tunjungan for its amazing culinary delights.
Always be successful, Swiss Bell Tunjungan 😁
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Accommodation's Reply
23 Jul 2025
Dear Ms. Meriana, Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always strive to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. Thank you for the beautiful photos. See you again soon. Best regards. Subendi, General Manager
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A***a
Business
10.0
/10
Reviewed 5 week(s) ago
I always love Swiss-Bel. I stayed here for a night so that I can have a dedicated space where the Wi-Fi is good and for there to have no distractions. And I got exactly that and more because it is walking distance to the city center so I got to easily meet up with the people who are living around the area, it is very conveniently located towards the end of Tunjungan Street.
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Accommodation's Reply
20 Jul 2025
Dear A***a
Warmest greeting from Swiss-Belinn Tunjungan
Thank you for sharing your great experience with us.
We are really honored to have you as our valuable guest.
This review will encourages us to escalate our services.
Thank you for your kind words, and we would be very happy to welcome you again.
Hospitably yours
Subendi
General Manager
L***a
Staycation
9.7
/10
Reviewed 6 week(s) ago
Maybe upgrade your TV in the room (smart TV) and space for parking.
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Accommodation's Reply
14 Jul 2025
Dear L***a
Thank you for taking the time to share your experience with us during your recent stay.
We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit.
Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.
Once again, please accept our apologies for the shortcomings.
We hope we can continue to have your support and we look forward to serving you better in the future.
Sincerely,
Subendi
General Manager
l***i
Business
10.0
/10
Reviewed 6 week(s) ago
The hotel is very close to Tunjungan Plaza 3, just a leisurely walk away. The rooms are comfortable, spacious, and clean.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear I*i. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views, to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards, Subendi, General Manager
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S***i
Staycation
10.0
/10
Reviewed 6 week(s) ago
We have stayed at Swiss Bell Tunjungan several times and we like it because it is close to the mall, culinary scene, and Surabaya town square.
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Accommodation's Reply
15 Jul 2025
Dear S*i. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views, to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards, Subendi, General Manager
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E***n
9.7
/10
Reviewed 6 week(s) ago
Strategic... The hotel is very clean.
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Accommodation's Reply
11 Jul 2025
Dear E*n. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views, to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards, Subendi, General Manager
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yusuf
Staycation
10.0
/10
Reviewed 6 week(s) ago
Strategically located in the heart of the city. To get to the TP, just cross the bridge... Yuoooosss
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Accommodation's Reply
11 Jul 2025
Dear Mr. Yusuf M., Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are delighted that you chose Swiss-Belinn Tunjungan for your family vacation and that you had a wonderful stay. We are also pleased that our facilities, service, and food met your expectations. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards. Subendi, General Manager
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M***b
Business
8.4
/10
Reviewed 7 week(s) ago
from evening to morning you can hear the thumping of music from who knows where, it's very disturbing
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Accommodation's Reply
04 Jul 2025
Dear M*b. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again. Best Regards. Subendi. General Manager
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Number of reviews per page
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40
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