Dear Ms./Mrs. Luthfiya M., Sincerely, Maxone Hotel & Resort Makassar. We apologize for any inconvenience you experienced during your stay at our hotel. Thank you for your feedback and comments, which will help us improve our services in the future so that we can provide you with a better experience during your next stay at Maxone Hotel & Resort Makassar. We hope you will appreciate our even better service on your next visit and thank you for your continued trust in Maxone Hotel & Resort Makassar. Sincerely, M. Yusuf Sandy, General Manager