Overall Ratings & Reviews Starlet Hotel Serpong

Dear okay with affordable price

My family and I stayed for 4 nights, booked 2 rooms, got rooms 226 and 228 (connecting room). The staff was friendly and very helpful. The first day I checked in, the room was dusty, there were mosquitoes, the toilet in room 226 was a bit dirty and the worst was the smell in room 228 (either the mattress or the blanket). Because it was too late, we didn't complain. The next day I asked for the 2 rooms to be cleaned thoroughly, wiped, the toilet cleaned and all the towels, sheets and blankets replaced. Okay, they were replaced, the night before when we went back in the room was much cleaner but when we entered room 228 it still smelled (the room smelled especially the mattress), we asked to change rooms, we were moved to room 227. The mattress still smelled but not as strong as the smell in room 228 (even though we sprayed air freshener it didn't work). The hotel is not suitable for families with small children, the hallway in front of the room smells of cigarette smoke. In the middle of the night it was very noisy with vehicles passing by because it was close to the main road. My advice... please check the mattresses.

Service is quite good, cleanliness is ok, strategic location. Thank you for the service

Nice hotel staff and close to everywhere

Great, close to everywhere and the staff is nice

Great, friendly, and always polite. The place is clean.

Very happy to book at Starlet Hotel, the staff is friendly, clean, the facilities are really good, but one suggestion from me, try to put plastic in the trash bin so that the cleanliness is more perfect, thank you.

Staying at Starlet Hotel for the room, I think the staff service is quite good and friendly... the hotel's position is also very strategic, easy to reach.

Friendly staff, okay rooms for the price.

Standard but clean room, strategic location and close to everywhere.

Everyone helps even though at first they seem rude hahaha but actually they're not.

Thank you for the service even though the food was wrong haha, but the staff was good.

friendly environmentally friendly clean clean comfortable room

The hotel is comfortable and close to the highway so it is easy to access anywhere.

Starlet which was in the past and now is different, there are many good improvements, the staff is friendly and more comfortable, not like before, female revisionists wear glasses, the best, good and other staff... recommended, friendly to the pocket

location access to toll road close

Good hotel. Good price. Thanks.

I moved rooms 3 times but the AC was hot in all of them.

The room is a bit dirty 😊 It's hard to find places to eat around the hotel

Dirty dusty windows. Dusty corners. There are mosquitoes.