I got a smoking room while I have asthma. There was no alternative non-smoking room that the hotel could provide as compensation, only deep cleaning the room and it was still a smoking room.

One of the hotels with a very beautiful view.

Nice and comfortable staff, and the location is strategic with a good view from the room.

Please pay more attention to the cleanliness of the bed in my room. There are blood stains on the sheets and pillowcase.

Very good hotel, clean rooms, clean bathrooms, friendly staff, extensive breakfast menu, in the city center.

The hotel staff at the swimming pool are very friendly, while the other hotel staff are less friendly.

Friendly staff, good service, clean rooms.

Friendly staff, good service, clean rooms.

Friendly staff, good service, clean rooms.

Always stay at Lombok Astoria during my trip to Mataram. Friendly staff, lots of food variety. The only complaint was some TV channels that we were looking for did not exist despite being stated on the list, and the pillows need to be replaced.

The food was delicious, quite varied, but some of the dishes were the same. The rooms were comfortable, and when we left, they were always immaculately cleaned.

Overall, besides the facilities and the convenience of borrowing plates which requires payment, there were no problems. However, for a hotel of 4-star caliber, charging for borrowing plates beyond the first one is quite embarrassing. Hopefully, this serves as an evaluation and improvement, not intended to criticize. Thank you.

One of my husband and I's favorite hotels, from the location and the comfortable atmosphere to the clean, tidy, and fragrant rooms. The friendly staff, and especially the sumptuous and delicious breakfast buffet. Everything was top-notch.

The best accommodation experiences always come from recommendations from friends and tour guides.

Very satisfying, have stayed here several times.

The staff is very friendly, I am a regular customer at this hotel, very satisfied.

2026 is my second year participating in the Pocari Sweat Run in Mandalika, Lombok. I always stop by and stay at the Astoria every year. The hotel is comfortable, the view is great, there is a coffee shop in front, check-in is flexible, you can check in at 12:30, the service is the best, the front office is friendly, the rooms are clean and comfortable. The best Astoria mah 🫶🏻

The staff service is very good, responsive, and full of smiles.

Service, facilities, staff, and food are all good. It's a bit far from the city center, but it's very good.

The hotel staff is friendly and the food is delicious.