People often mention about Zamrud Hotel & Convention
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Staff Friendliness (23)
Distance to City Center (22)
Ambiance (21)
Bedroom (19)
Bathroom (19)
Accessibility (18)
Room Space (16)
Check-in/out Time (13)
Hotel Area (13)
Surroundings (12)
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Traveller Reviews Zamrud Hotel & Convention
Number of reviews per page
20
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40
Customer reviews
F***a
10.0
/10
Reviewed 1 week(s) ago
It's become one of my favorite hotels. It's easy to access the city center and has plenty of food nearby. I got a room upgrade yesterday :)
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r***d
Leisure
8.6
/10
Reviewed 11 week(s) ago
Old hotel, leaking toilet, clogged sink.
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Verified Traveler
8.5
/10
Reviewed 11 week(s) ago
The hotel has a swimming pool, the staff are friendly.
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Verified Traveler
Staycation
8.5
/10
Reviewed 20 week(s) ago
The car park was hit by water spilling from above. There was no bathroom mat. The hole in the lamp holder was not repaired.
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m***s
10.0
/10
Reviewed 21 week(s) ago
Very good, great, highly recommended
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Y***D
Staycation
10.0
/10
Reviewed 23 week(s) ago
The hotel staff was very friendly during the check-in process.
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Dendie
Business
5.7
/10
Reviewed 28 week(s) ago
The staff was friendly, but because I got a discount from the app, I was given an uncomfortable room. I wanted to take a shower but the water heater didn't work, the floor was sticky when my feet were a bit wet, the bathroom had a hole in the wall socket, the hotel was old, the breakfast wasn't fun, it was better to have breakfast outside. Hopefully the management will make it more comfortable, especially for bringing family.
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W***n
8.8
/10
Reviewed 32 week(s) ago
I happened to get a room that I couldn't access and the lights were off, so I moved rooms.
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EE
Eiges E.
Transit
9.0
/10
Reviewed 34 week(s) ago
This week stay at this property was quite nice. The bed in room 205, for me, is firm and support my back well. I did sleep for more than seven hours! Straight! No Wake Up in the middle of the night. Minus one, minor not major, the spray for clearing the bottom, is not properly work. Still work, indeed, but not in the power you may need to see.
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1 people find it helpful
R***e
Transit
6.6
/10
Reviewed 36 week(s) ago
A very so-so hotel, it could have been better for that price.
I chose it because of its easy access on the main road.
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2 people find it helpful
DWI P. R.
7.9
/10
Reviewed 36 week(s) ago
I've stayed here twice. The first time was comfortable.
The second time was less comfortable.
1. The bathroom faucet leaked.
2. The bathroom blower didn't work, so when our friend pooped, the smell wouldn't go away.
3. I woke up at 3 a.m. because of mosquitoes. It turned out the window was open, belonging to the previous guest, but it hadn't been closed, so the staff caught it.
4. There were no toothbrushes in the bathroom.
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D***e
Staycation
8.8
/10
Reviewed 38 week(s) ago
The location is easy to find because it's on the edge of the provincial road.
There are many culinary options around the hotel because it's in the city center.
The swimming pool is in a different building, but still in the same area.
There's a cafeteria in the pool area with standard prices.
The pool is also used for public swimming lessons.
The breakfast menu isn't very varied, but the food tastes good.
An additional breakfast for children is 50,000 Rupiah.
Cleanliness is good.
The staff is friendly, and check-in and check-out are hassle-free.
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2 people find it helpful
Ahmad
Transit
8.5
/10
Reviewed 41 week(s) ago
I'm sorry, I left my Realme cellphone charger behind. Please keep it with me. If I plan to stay overnight, I'll pick it up. Thank you.
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Z***l
5.4
/10
Reviewed 42 week(s) ago
The hotel building is old, needs upgrades like the doors and bathrooms.
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D***i
8.5
/10
Reviewed 43 week(s) ago
Hotel staff is friendly, nice, affordable, close to the city center
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z***i
9.0
/10
Reviewed 44 week(s) ago
Not bad but the bathroom and bed need to be upgraded, and the lights too
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Accommodation's Reply
14 Oct 2025
Thank you for your review, sister. We will address the shortcomings you have reported and look forward to welcoming you back again. We extend our warmest greetings to your family at home.
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ap
andry p.
8.5
/10
Reviewed 44 week(s) ago
The hotel is nice and comfortable.
The swimming pool is large.
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Accommodation's Reply
14 Oct 2025
Thank you for your review, sister. We will address the shortcomings you have reported and look forward to welcoming you back again. We extend our warmest greetings to your family at home.
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F***l
Transit
10.0
/10
Reviewed 53 week(s) ago
Good service, good vibes, good room
1 people find it helpful
Accommodation's Reply
14 Oct 2025
Thank you for the review, sister. We look forward to your return and send our deepest wishes to your family back home.
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D***i
Transit
10.0
/10
Reviewed 54 week(s) ago
Thank you for your service
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Accommodation's Reply
14 Oct 2025
Thank you for your review. We hope to see you again. Sending warm greetings from us to your family at home.
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D***A
Leisure
8.5
/10
Reviewed 55 week(s) ago
Comfortable for families, clean, and spacious rooms. Recommended.