Overall Ratings & Reviews Hotel Suan Bee Sutera

Lift is breakdown. My parents have request charge the room to ground floor.

The room is very smelly. The ceiling is mouldy. The bedsheet has red colour stains. Cleaning is not done properly as the hairs is everywhere. Will not return again.

I made a special request to check in early at 9 am. But the hotel staff didn't emailed me anything about the room is not available at the moment. The staffs should inform me earlier hence I had to go somewhere else before I can check in. The worst is I had to attend an event for UTM graduation ceremony at 2pm. I check in at 6pm.

hotel looks clean, however, there is unpleasant smell in the rooms, and the utensils looks old and unpleasant, don't feel like using them.

Nice environment and easy to park

Convenient location, clean room and friendly front desk staff.

Value for money, will stay again.

Service good have shop thai food many everything ok for me

Good, friendly service, near shops and other amenities, adequate parking area, clean and nice room. Value for money.

Nice very near food stall only staff do not know how to do housekeeping

As a hotel guest should be have a right to request extra room key, cause we are booking the room is for 4 persons. How can just only one room key for us, It is really unconvenience for us.

This is the worst stay I've ever come across. Heater not working. Front office staff not interested in meeting guests. My room is on "do not disturb" but the housekeeping staff still knock very hard on my door and tell me they don't know what is "do not disturb". Called front office staff, she don't even say good afternoon to me and just tell me they are new.

A very good location, I like this hotel

Bed sheets did not change, there is a smell.

The place is comfortable and near shopping mall