New Hollywood Hotel

Explore New Hollywood Hotel
8.2
Very Good
From 1,542 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.3

Service and Facilites

8.1

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Bedroom (59)
Staff Friendliness (56)
Ambiance (52)
Room Space (52)
Distance to City Center (49)
Bathroom (48)
Accessibility (45)
Hotel Area (44)
Check-in/out Time (41)
Surroundings (39)
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Traveller Reviews New Hollywood Hotel

Number of reviews per page
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Customer reviews
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devy s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are large, clean, and new. Perfect for a staycation with friends. The food is delicious and the staff is friendly.
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very clean and comfortable when staying.
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very clean and pleasant.
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1 people find it helpful
I***m
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel is comfortable, clean, and close to the city center.
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1 people find it helpful
M***d
icon-origin-TRAVELOKA
8.7
/10
Reviewed 14 week(s) ago
The place is nice and the price is very affordable.
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2 people find it helpful
Accommodation's Reply
14 Jun 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are very impressed with your review and sincerely hope to welcome you back to our hotel again. Sincerely, The Management Team, New Hollywood Hotel Pekanbaru
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H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
good for relaxing................................................................................
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1 people find it helpful
Accommodation's Reply
14 Jun 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are very impressed with your review and sincerely hope to welcome you back to our hotel again. Sincerely, The Management Team, New Hollywood Hotel Pekanbaru
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A***e
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 21 week(s) ago
The room was nice and clean. The only downside was that the TV was old-fashioned, not a smart TV.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted to receive your review. Most of our rooms have been renovated to provide you with a more comfortable stay. Regarding the TV issue, we will take your feedback into consideration for future improvements. We look forward to providing you with the best possible service on your next stay. Thank you, Management.
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I***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
The hotel staff is friendly and the location is easy to find.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted that you were satisfied with our services during your stay. We hope to provide you with the best service again in the future. Thank you. Management
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Valencia R.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 22 week(s) ago
Bad experience ever staying in this hotel. Bad process check-in with Mr. Julian, asking for ironing is hard to get due to they only have 1 ironing for the whole guest. They did not give information regarding breakfast and Wi-Fi during check-in, even free parking, which are the benefits of staying. The receptionist Julian is not polite at all. This is the first stay in here but very worst stay. ☺️ Even when breakfast is late and no other choices of food, they did not refill it.
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Accommodation's Reply
14 Jun 2026
Dear Mrs. Valencia, Thank you for staying at the New Hollywood Pekanbaru Hotel. We sincerely apologize for the inconvenience you experienced during your stay. We would like to clarify that our ironing facilities are limited, and incidentally, at the time, they were being used by another guest, causing you to have to wait for an extended period. Our staff member, Julian, will review and evaluate your feedback. Our restaurant's breakfast menu met our standards. We are sorry that your first stay was not memorable. We hope you will return in the future for a new experience. Sincerely, The Management Team, New Hollywood Pekanbaru Hotel
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Rico S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Very friendly staff, nice place
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted that you were satisfied with our services during your stay. We hope to serve you again in the future. Thank you, Management.
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Y***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 31 week(s) ago
highly recommended for a staycation here
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted that you were satisfied with our services during your stay. We look forward to serving you again in the future. Thank you, Management.
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Y***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 31 week(s) ago
hotel staff is busy, rooms are comfortable, privacy is maintained,
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted that you were satisfied with our services during your stay. We hope to provide you with the best service again in the future. Thank you. Management
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A***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 31 week(s) ago
Parking is far from the entrance. To stay here, you'll pay Rp 2,000 for the first hour and Rp 1,000 for each subsequent hour, with a maximum of Rp 10,000. It's not recommended for a staycation using a private vehicle. The comfort is very limited because the building is combined with a nightlife venue. From 12 to 3 a.m., the music is loud, and the floor even vibrates. Not to mention the Rp 200,000 deposit. Furthermore, amenities are minimal, with only one coffee and one tea maker provided. Plus, this hotel only offers a hairdryer.
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4 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at Pekanbaru New Hollywood Hotel. Free parking is available upon registration of your vehicle at the front desk. You can utilize either the underground or outdoor parking, directly accessible from the lobby. For your next stay, if you prefer a quieter atmosphere, please book a room on a higher floor. If you experience any problems during your stay, please contact us. A security deposit is required for each room, but this will be fully refundable upon check-out if the room is in good condition. Thank you for your understanding. Sincerely, The Hotel Management Team
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I***a
icon-origin-TRAVELOKA
5.7
/10
Reviewed 31 week(s) ago
Dishonest staff/cleaning service. Taking important documents during cleaning.
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5 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for staying at the New Hollywood Hotel Pekanbaru. We apologize for the inconvenience you experienced. We have procedures in place for cleaning guest rooms and will not discard guest items unless you dispose of them yourself. We hope you will double-check your belongings before checking out. Thank you. Management
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O***a
icon-origin-TRAVELOKA
6.1
/10
Reviewed 36 week(s) ago
The bathroom was very dirty, there were lots of live black animals, not dead animals. I spoke to the receptionist 3 times and they said it had been cleaned but it was still dirty. On the first day the AC didn't work, I couldn't sleep because it was too hot, the room phone was dead. Proof of deposit was not provided.
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3 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Pekanbaru Hotel. We are delighted to receive your review. Most of our rooms have been recently renovated to ensure your comfort. We will take your feedback into consideration to improve our services in the future. We look forward to serving you best on your next stay. Thank you, Management.
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 36 week(s) ago
This hotel is very busy because of its many other facilities, such as restaurants and clubs (?). There's also parking. I paid Rp7,000 for a motorbike for one night. With such a reasonable price, parking should have been included. However, the receptionist service was quite good.
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3 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at New Hollywood Hotel Pekanbaru. We are delighted to receive your review. Most of our rooms have been renovated to make your stay even more comfortable. Regarding parking fees, we are considering this to improve our service in the future. However, please rest assured that free parking for four-wheeled vehicles is currently available. We look forward to providing you with the best possible service on your next visit. Thank you, Management.
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Y***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
Nice stay, nice breakfast menu
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted to receive your review. Most of our rooms have been recently renovated to ensure your comfort. We look forward to serving you again on your next visit. Thank you. The Management
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A***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 39 week(s) ago
The menu isn't very extensive😀😀 Okay
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted to receive your review. Most of our rooms have been recently renovated to provide you with even greater comfort. Regarding your feedback on the food menu, we will take it into consideration for future improvements. We look forward to serving you with the best possible service on your next visit. Thank you, Management.
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The hotel staff is very friendly, the room is clean
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at New Hollywood Hotel Pekanbaru. We are delighted to receive your review. Most of our rooms have been renovated to provide you with even greater comfort. We are also pleased to improve the service provided by our hotel staff. We look forward to serving you with the best possible service on your next visit. Thank you. Management
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W***i
icon-origin-TRAVELOKA
5.6
/10
Reviewed 45 week(s) ago
I hadn't checked out yet, but housekeeping had already entered my room and given me some water. The room I was staying in, which was neat and clean, was actually a mess. My bathroom was used without being cleaned. The customer service was incredibly slow, and she looked like she hadn't showered.
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2 people find it helpful
Accommodation's Reply
14 Jun 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We apologize for any inconvenience you may have experienced during your stay, and we will take your feedback into consideration for future improvements. Sincerely, The Management Team, New Hollywood Hotel Pekanbaru
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Number of reviews per page
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