New Hollywood Hotel

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8.3
Very Good
From 1,572 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.2

Location

8.3

Service and Facilites

8.2

People often mention about New Hollywood Hotel
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Bedroom (62)
Staff Friendliness (57)
Ambiance (55)
Room Space (53)
Bathroom (51)
Distance to City Center (50)
Accessibility (45)
Hotel Area (45)
Check-in/out Time (41)
Surroundings (39)
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Traveller Reviews New Hollywood Hotel

Number of reviews per page
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40
Customer reviews
I***m
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10.0
/10
Reviewed 3 week(s) ago
The hotel is clean and comfortable..
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Accommodation's Reply
07 Oct 2026
Thank you for taking the time to leave a positive review after your stay at our hotel. We are very pleased to hear that you had a comfortable stay and were satisfied with the service we provided. We look forward to seeing you again on your next visit. Thank you. Sincerely, Management
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B***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 5 week(s) ago
This was the first time I'd ever had a room with a leaking AC, a leaking shower, or a yellow toilet bowl. It never usually happens like that.
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Accommodation's Reply
07 Oct 2026
Thank you for taking the time to write a positive review about your stay at our hotel. We apologize for any inconvenience and unpleasant experiences you may have had during your stay. We highly value your feedback and consider it a key factor in improving the quality of our service. We are sorry that our service did not meet your expectations. We sincerely hope to welcome you back again and provide you with a better experience. Sincerely, The Management
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b***g
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Staycation
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9.3
/10
Reviewed 5 week(s) ago
Breakfast is not recommended, the room is clean and good.
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b***g
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Clean rooms, towels, bathroom. Recommended.
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Verified Traveler
icon-origin-TRAVELOKA
5.6
/10
Reviewed 7 week(s) ago
The room was extremely dirty. Housekeeping didn't come for two days, even though they had been notified to clean the room. They cleaned it on the third day, but it looked like it hadn't been cleaned.
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Accommodation's Reply
14 Sep 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel. We apologize for any inconvenience you may have experienced. We have reviewed your booking details and, while our hotel provides daily housekeeping, you only requested a towel change and bottled water replenishment, and declined a more thorough cleaning. If you require a more detailed cleaning, we recommend contacting the front desk. We apologize again and thank you.
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devy s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The rooms are large, clean, and new. Perfect for a staycation with friends. The food is delicious and the staff is friendly.
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Accommodation's Reply
14 Sep 2026
Dear Mr. Davy, Thank you for your positive review. We hope to welcome you again next time :)
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Very clean and comfortable when staying.
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Accommodation's Reply
14 Sep 2026
Dear valued guest, Thank you for your kind review. We hope to welcome you again in the future :)
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A***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Very clean and pleasant.
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1 people find it helpful
I***m
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
The hotel is comfortable, clean, and close to the city center.
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1 people find it helpful
M***d
icon-origin-TRAVELOKA
8.7
/10
Reviewed 21 week(s) ago
The place is nice and the price is very affordable.
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3 people find it helpful
Accommodation's Reply
14 Jun 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are very impressed with your review and sincerely hope to welcome you back to our hotel again. Sincerely, The Management Team, New Hollywood Hotel Pekanbaru
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H***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
good for relaxing................................................................................
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1 people find it helpful
Accommodation's Reply
14 Jun 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are very impressed with your review and sincerely hope to welcome you back to our hotel again. Sincerely, The Management Team, New Hollywood Hotel Pekanbaru
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A***e
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Transit
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8.7
/10
Reviewed 29 week(s) ago
The room was nice and clean. The only downside was that the TV was old-fashioned, not a smart TV.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted to receive your review. Most of our rooms have been renovated to provide you with a more comfortable stay. Regarding the TV issue, we will take your feedback into consideration for future improvements. We look forward to providing you with the best possible service on your next stay. Thank you, Management.
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I***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 29 week(s) ago
The hotel staff is friendly and the location is easy to find.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted that you were satisfied with our services during your stay. We hope to provide you with the best service again in the future. Thank you. Management
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Valencia R.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 30 week(s) ago
Bad experience ever staying in this hotel. Bad process check-in with Mr. Julian, asking for ironing is hard to get due to they only have 1 ironing for the whole guest. They did not give information regarding breakfast and Wi-Fi during check-in, even free parking, which are the benefits of staying. The receptionist Julian is not polite at all. This is the first stay in here but very worst stay. ☺️ Even when breakfast is late and no other choices of food, they did not refill it.
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1 people find it helpful
Accommodation's Reply
14 Jun 2026
Dear Mrs. Valencia, Thank you for staying at the New Hollywood Pekanbaru Hotel. We sincerely apologize for the inconvenience you experienced during your stay. We would like to clarify that our ironing facilities are limited, and incidentally, at the time, they were being used by another guest, causing you to have to wait for an extended period. Our staff member, Julian, will review and evaluate your feedback. Our restaurant's breakfast menu met our standards. We are sorry that your first stay was not memorable. We hope you will return in the future for a new experience. Sincerely, The Management Team, New Hollywood Pekanbaru Hotel
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Rico S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Very friendly staff, nice place
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted that you were satisfied with our services during your stay. We hope to serve you again in the future. Thank you, Management.
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Y***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 38 week(s) ago
highly recommended for a staycation here
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted that you were satisfied with our services during your stay. We look forward to serving you again in the future. Thank you, Management.
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Y***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 38 week(s) ago
hotel staff is busy, rooms are comfortable, privacy is maintained,
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Hotel Pekanbaru. We are delighted that you were satisfied with our services during your stay. We hope to provide you with the best service again in the future. Thank you. Management
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A***a
icon-origin-TRAVELOKA
6.3
/10
Reviewed 38 week(s) ago
Parking is far from the entrance. To stay here, you'll pay Rp 2,000 for the first hour and Rp 1,000 for each subsequent hour, with a maximum of Rp 10,000. It's not recommended for a staycation using a private vehicle. The comfort is very limited because the building is combined with a nightlife venue. From 12 to 3 a.m., the music is loud, and the floor even vibrates. Not to mention the Rp 200,000 deposit. Furthermore, amenities are minimal, with only one coffee and one tea maker provided. Plus, this hotel only offers a hairdryer.
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4 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at Pekanbaru New Hollywood Hotel. Free parking is available upon registration of your vehicle at the front desk. You can utilize either the underground or outdoor parking, directly accessible from the lobby. For your next stay, if you prefer a quieter atmosphere, please book a room on a higher floor. If you experience any problems during your stay, please contact us. A security deposit is required for each room, but this will be fully refundable upon check-out if the room is in good condition. Thank you for your understanding. Sincerely, The Hotel Management Team
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I***a
icon-origin-TRAVELOKA
5.7
/10
Reviewed 38 week(s) ago
Dishonest staff/cleaning service. Taking important documents during cleaning.
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5 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for staying at the New Hollywood Hotel Pekanbaru. We apologize for the inconvenience you experienced. We have procedures in place for cleaning guest rooms and will not discard guest items unless you dispose of them yourself. We hope you will double-check your belongings before checking out. Thank you. Management
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O***a
icon-origin-TRAVELOKA
6.1
/10
Reviewed 43 week(s) ago
The bathroom was very dirty, there were lots of live black animals, not dead animals. I spoke to the receptionist 3 times and they said it had been cleaned but it was still dirty. On the first day the AC didn't work, I couldn't sleep because it was too hot, the room phone was dead. Proof of deposit was not provided.
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3 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you for choosing to stay at the New Hollywood Pekanbaru Hotel. We are delighted to receive your review. Most of our rooms have been recently renovated to ensure your comfort. We will take your feedback into consideration to improve our services in the future. We look forward to serving you best on your next stay. Thank you, Management.
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Number of reviews per page
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