KHAS Pekanbaru Hotel

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Overall Ratings & Reviews KHAS Pekanbaru Hotel

Traveloka (7,125)
Other sources (2)
8.5
Very Good
From 7,125 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about KHAS Pekanbaru Hotel
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Distance to City Center (129)
Staff Friendliness (112)
Bedroom (111)
Ambiance (98)
Bathroom (97)
Room Space (88)
Accessibility (85)
Hotel Area (80)
Taste (79)
Check-in/out Time (76)
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Traveller Reviews KHAS Pekanbaru Hotel

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40
Customer reviews
Chandra A. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Pekanbaru's characteristics do provide a unique comfort.
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Accommodation's Reply
26 Sep 2026
Dear Customer, thank you for your warm review. 😊 We are very happy to hear that you made wonderful memories at Kas Pekanbaru Hotel. Your compliments are the driving force that motivates all our staff to strive even harder to provide the best service and a comfortable stay. We look forward to your visit again. Thank you. Sincerely, The Management of Kas Pekanbaru Hotel.
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Y***i
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
It's very comfortable and the restaurant food is delicious.
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Accommodation's Reply
26 Sep 2026
Thank you very much, ladies and gentlemen, for your positive review. We are delighted to know that you were very comfortable during your stay at Hotel Cas Pekanbaru and enjoyed the diverse menu we served in our restaurant. Your compliments motivate our entire team to continue striving to maintain the quality of our service and food. We hope to welcome you back again for an even better experience. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Verified Traveler
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10.0
/10
Reviewed 4 week(s) ago
The room was spacious and clean, only the TV wasn't bright, but the service was pretty good.
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Accommodation's Reply
26 Sep 2026
Thank you, valued customer, for your review and feedback. We are pleased to hear that you were comfortable in your spacious and clean room and satisfied with our service. We apologize that the TV was not bright enough. We will forward this feedback to the relevant team for investigation to ensure that the room amenities are properly functioning and providing comfort to all guests. Thank you for choosing Hotel Kas Pekanbaru. We hope to welcome you back again with an even better experience. Sincerely, The Management Team, Hotel Kas Pekanbaru
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z***l
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10.0
/10
Reviewed 5 week(s) ago
The staff is friendly and the hotel is comfortable.
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Accommodation's Reply
26 Sep 2026
Thank you very much for your positive review. We are delighted to know that you felt comfortable during your stay and received friendly service from the staff at Hotel Kas Pekanbaru. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Hotel Kas Pekanbaru
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Riska N.
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Leisure
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8.8
/10
Reviewed 5 week(s) ago
Clean rooms, good service. Friendly staff. Plenty of eateries nearby. Strategic location.
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Accommodation's Reply
26 Sep 2026
Thank you very much, ladies and gentlemen, for your positive review. We are delighted to hear that you were satisfied with the cleanliness of the rooms, the good and friendly service, and the excellent location of Typical Pekanbaru Hotel, which is close to a variety of restaurants. Your compliments motivate our entire team to strive to provide the best service and make every guest feel comfortable. We hope to welcome you again. Sincerely, The Management Team, Typical Pekanbaru Hotel
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Verified Traveler
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6.8
/10
Reviewed 6 week(s) ago
Please, the AC is not cold at all, room 701.
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Accommodation's Reply
26 Sep 2026
Thank you, ladies and gentlemen, for your review and feedback. We apologize for the inconvenience you experienced regarding the air conditioning in room 701, which was not cooling effectively and certainly reduced your comfort during your stay. We will forward your feedback to our engineering team for immediate investigation and follow-up to address similar issues in the future. Thank you for your feedback and we hope to provide you with a more comfortable stay on your next visit. Sincerely, The Management Team, Kas Pekanbaru Hotel
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M***a
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10.0
/10
Reviewed 6 week(s) ago
Good service and all staff are very friendly.
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1 people find it helpful
Accommodation's Reply
05 Sep 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you were satisfied with the service and the friendliness of all the staff at Hotel Cas Pekanbaru. Your compliments encourage our entire team to strive to provide the best service and make every guest feel comfortable. We hope to welcome you back again! 🙏😊 Sincerely, The Management of Hotel Cas Pekanbaru
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Resti G. A.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 6 week(s) ago
The room smelled, the hotel seemed neglected, and the breakfast wasn't very tasty.
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Accommodation's Reply
05 Sep 2026
Thank you, gentlemen and ladies, for sharing your experience staying at Hotel Cas Pekanbaru. We apologize for any inconvenience you may have experienced, particularly regarding the unpleasant odor in your room, the perceived lack of maintenance, and the breakfast not meeting your expectations. We understand that cleanliness, comfort, and food quality are crucial to a positive guest experience. We take your feedback very seriously and will forward it to the relevant team for evaluation and improvement, focusing on both room cleanliness and maintenance, as well as the quality and taste of the breakfast menu. We greatly appreciate your comments and suggestions, which are invaluable for our continuous improvement. We hope to have the opportunity to provide you with a better experience on your next stay. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Selfia A.
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10.0
/10
Reviewed 6 week(s) ago
The place is nice and comfortable, and the breakfast is also delicious.
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Accommodation's Reply
05 Sep 2026
Thank you so much for your positive review 😊 We are delighted to hear that you enjoyed the atmosphere and facilities at Pekanbaru Typical Hotel and enjoyed the breakfast we served. Your compliments motivate our entire team to continue striving to provide the best service and guest experience. We hope to welcome you again! 🙏😊 Sincerely, The Management, Pekanbaru Typical Hotel
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Dody S. S.
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
The staff are friendly, but the breakfast is not very varied.
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Accommodation's Reply
05 Sep 2026
Thank you very much for your review and feedback 😊 We are delighted to hear that you were satisfied with the friendliness of our staff at Hotel Cas Pekanbaru. We apologize if our breakfast menu lacks variety. This feedback will be used by our Food and Beverage team to improve the variety and quality of our breakfast menu, better meeting the tastes and preferences of all our guests. Thank you for your feedback and for choosing Hotel Cas Pekanbaru. We hope to welcome you back again with an even better experience 🙏 Sincerely, The Management Team, Hotel Cas Pekanbaru
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anggi s.
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8.8
/10
Reviewed 7 week(s) ago
Good, breakfast is good, room is decent.
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Accommodation's Reply
05 Sep 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you enjoyed our breakfast and felt comfortable in your room during your stay at Hotel Kas Pekanbaru. Your compliments motivate us to maintain the quality of our service and further improve the comfort of our rooms. We hope to welcome you again! 🙏😊 Sincerely, The Management of Hotel Kas Pekanbaru
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y***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, close to dining places, small swimming pool.
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Accommodation's Reply
29 Aug 2026
Thank you so much for your review and feedback 😊 We are delighted to hear that you were satisfied with the friendliness of our staff and the excellent location of Typical Pekanbaru Hotel, which is close to a variety of restaurants. We also appreciate your suggestion regarding the size of the swimming pool, which we felt was too small. This feedback will be used in our evaluation process to further improve the comfort and convenience of our hotel facilities. Thank you for choosing Typical Pekanbaru Hotel. We hope to welcome you back again for an even more comfortable experience 🙏 Sincerely, The Typical Pekanbaru Hotel Management
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Yudi P.
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10.0
/10
Reviewed 8 week(s) ago
We even added another day because it was so comfortable, the view was really good.
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Accommodation's Reply
22 Aug 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you were so comfortable there that you decided to extend your stay. Thank you also for appreciating our view. We hope that Hotel Cas Pekanbaru will always be a convenient choice for your next visit. We look forward to welcoming you back again! 😊 Sincerely, The Management of Hotel Cas Pekanbaru
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Hermanda
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Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Friendly staff.. Fast check in and check out.
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Accommodation's Reply
22 Aug 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you were satisfied with the friendly service from our staff and the quick and easy check-in and check-out process. Your compliments motivate the entire Hotel Kas Pekanbaru team to continue striving for the best possible service. We look forward to welcoming you again. Sincerely, The Management Team, Hotel Kas Pekanbaru
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff was friendly when I checked in at 8 p.m. Check-in was fast. The housekeeping staff was friendly.
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Accommodation's Reply
22 Aug 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you had a wonderful experience, especially the friendliness of our staff during check-in, the quick check-in process, and the service from our housekeeping team. Your compliments motivate the entire Kas Pekanbaru Hotel team to continue striving for the best possible service. We hope to welcome you back again in the future. Sincerely, The Management Team, Kas Pekanbaru Hotel
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Ni Gusti P. D. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.6
/10
Reviewed 9 week(s) ago
Many of the room facilities were damaged, and the swimming pool was unusable, making it an expensive option.
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Accommodation's Reply
22 Aug 2026
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the poor condition of some of the rooms and the difficult access to the swimming pool during your stay. We understand that this situation may have made your stay less enjoyable, especially considering the price you paid. We appreciate your feedback, and the relevant team will use it to investigate and improve our facilities to ensure all guests have a more comfortable stay. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Management Team, Kas Pekanbaru Hotel
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Good hotel that beyond my expectations. Keep up the good work to maintain the property.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Cas Pekanbaru. We are delighted to hear that your stay exceeded your expectations and left a positive impression. Your appreciation for the hotel's condition and services motivates our entire team to strive to maintain the quality of our facilities and provide the best possible experience for all our guests. Thank you for your support and trust. We look forward to welcoming you back to Hotel Cas Pekanbaru for your next stay. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Agus A. S. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
The hotel is very comfortable and quiet... 4-star quality. However, the price difference between booking via the app and booking directly is quite significant. Currently, I recommend booking via the app.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for staying at Pecan Vargas Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed the tranquil atmosphere, service, and facilities of the hotel. Your compliments encourage us to continue striving to provide the best possible service to all our guests. We also appreciate your comment regarding the price difference shown between bookings made through the application and direct bookings. We believe this price discrepancy is due to promotions, special offers, or differences in policies between booking platforms. We will use your valuable feedback to improve our competitive pricing in the future. We look forward to welcoming you back again. Thank you very much, The Pecan Vargas Hotel Management Team
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Mr. A.
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
Good place for staying for staycation or with family :)
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you for your positive review and rating of Hotel Cas Pekanbaru. We are delighted to know that you enjoyed your stay with us and considered our hotel a comfortable place for a family vacation or short break. Guest satisfaction is our top priority, and your compliments motivate our entire team to continue providing the best service. We hope to welcome you and your family back to Hotel Cas Pekanbaru again in the future. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Chairul P.
icon-Business
Business
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8.5
/10
Reviewed 12 week(s) ago
Great, happy to come back to this hotel again.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about Hotel Cas Pekanbaru. We are delighted that you chose Hotel Cas Pekanbaru again and enjoyed your stay. Your continued trust is invaluable to our team and motivates us to continue providing the best service. Thank you for your support and trust. We hope to welcome you back to Hotel Cas Pekanbaru on your next visit. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Number of reviews per page
20
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