KHAS Pekanbaru Hotel

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Overall Ratings & Reviews KHAS Pekanbaru Hotel

Traveloka (7,194)
Other sources (2)
8.5
Very Good
From 7,194 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about KHAS Pekanbaru Hotel
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Distance to City Center (126)
Staff Friendliness (110)
Bedroom (108)
Ambiance (96)
Bathroom (95)
Room Space (87)
Accessibility (83)
Hotel Area (79)
Taste (77)
Check-in/out Time (75)
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Traveller Reviews KHAS Pekanbaru Hotel

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Customer reviews
Yudi P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
We even added another day because it was so comfortable, the view was really good.
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Accommodation's Reply
22 Aug 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you were so comfortable there that you decided to extend your stay. Thank you also for appreciating our view. We hope that Hotel Cas Pekanbaru will always be a convenient choice for your next visit. We look forward to welcoming you back again! 😊 Sincerely, The Management of Hotel Cas Pekanbaru
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Hermanda
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Staycation
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8.4
/10
Reviewed 1 week(s) ago
Friendly staff.. Fast check in and check out.
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Accommodation's Reply
22 Aug 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you were satisfied with the friendly service from our staff and the quick and easy check-in and check-out process. Your compliments motivate the entire Hotel Kas Pekanbaru team to continue striving for the best possible service. We look forward to welcoming you again. Sincerely, The Management Team, Hotel Kas Pekanbaru
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff was friendly when I checked in at 8 p.m. Check-in was fast. The housekeeping staff was friendly.
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Accommodation's Reply
22 Aug 2026
Thank you so much for your positive review! 😊 We are delighted to hear that you had a wonderful experience, especially the friendliness of our staff during check-in, the quick check-in process, and the service from our housekeeping team. Your compliments motivate the entire Kas Pekanbaru Hotel team to continue striving for the best possible service. We hope to welcome you back again in the future. Sincerely, The Management Team, Kas Pekanbaru Hotel
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Ni Gusti P. D. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.6
/10
Reviewed 3 week(s) ago
Many of the room facilities were damaged, and the swimming pool was unusable, making it an expensive option.
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Accommodation's Reply
22 Aug 2026
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the poor condition of some of the rooms and the difficult access to the swimming pool during your stay. We understand that this situation may have made your stay less enjoyable, especially considering the price you paid. We appreciate your feedback, and the relevant team will use it to investigate and improve our facilities to ensure all guests have a more comfortable stay. We sincerely hope to have the opportunity to welcome you back again and provide you with a better stay in the future. Sincerely, The Management Team, Kas Pekanbaru Hotel
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Good hotel that beyond my expectations. Keep up the good work to maintain the property.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Cas Pekanbaru. We are delighted to hear that your stay exceeded your expectations and left a positive impression. Your appreciation for the hotel's condition and services motivates our entire team to strive to maintain the quality of our facilities and provide the best possible experience for all our guests. Thank you for your support and trust. We look forward to welcoming you back to Hotel Cas Pekanbaru for your next stay. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Agus A. S. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is very comfortable and quiet... 4-star quality. However, the price difference between booking via the app and booking directly is quite significant. Currently, I recommend booking via the app.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for staying at Pecan Vargas Hotel and for taking the time to share your valuable feedback. We are delighted that you enjoyed the tranquil atmosphere, service, and facilities of the hotel. Your compliments encourage us to continue striving to provide the best possible service to all our guests. We also appreciate your comment regarding the price difference shown between bookings made through the application and direct bookings. We believe this price discrepancy is due to promotions, special offers, or differences in policies between booking platforms. We will use your valuable feedback to improve our competitive pricing in the future. We look forward to welcoming you back again. Thank you very much, The Pecan Vargas Hotel Management Team
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Mr. A.
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Good place for staying for staycation or with family :)
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you for your positive review and rating of Hotel Cas Pekanbaru. We are delighted to know that you enjoyed your stay with us and considered our hotel a comfortable place for a family vacation or short break. Guest satisfaction is our top priority, and your compliments motivate our entire team to continue providing the best service. We hope to welcome you and your family back to Hotel Cas Pekanbaru again in the future. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Chairul P.
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Business
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8.5
/10
Reviewed 5 week(s) ago
Great, happy to come back to this hotel again.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about Hotel Cas Pekanbaru. We are delighted that you chose Hotel Cas Pekanbaru again and enjoyed your stay. Your continued trust is invaluable to our team and motivates us to continue providing the best service. Thank you for your support and trust. We hope to welcome you back to Hotel Cas Pekanbaru on your next visit. Sincerely, The Management Team, Hotel Cas Pekanbaru
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A***l
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
The breakfast was good and value for money spent.
1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your positive feedback regarding your experience at KHAS Pekanbaru Hotel. We are delighted to know that you enjoyed our breakfast and found it to be a good value for your stay. Your appreciation means a lot to us and motivates our Food & Beverage team to continue providing delicious meals and quality service for our guests. We truly appreciate your support and look forward to welcoming you back to KHAS Pekanbaru Hotel in the near future. Warm regards, Management KHAS Pekanbaru Hotel
D***l
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Value for money, room space ok.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at KHAS Pekanbaru Hotel. We are pleased to know that you found our hotel to be a good value for money and that you were satisfied with the room space provided. Your feedback is greatly appreciated and encourages our team to continue delivering comfortable stays and quality service for our guests. We look forward to welcoming you back to KHAS Pekanbaru Hotel for another pleasant experience. Warm regards, Management KHAS Pekanbaru Hotel
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Yannuar
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9.7
/10
Reviewed 7 week(s) ago
The hotel staff is friendly and pleasant because it is close to the city's activity and shopping center.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about Hotel Cas Pekanbaru. We are delighted to hear that you were satisfied with the welcome and service from our team. We are also pleased that our hotel's location, close to the city's activity center and shopping areas, will greatly facilitate your stay. Your compliments motivate our entire team to strive for the best service and provide every guest with a memorable experience. Thank you for your trust, and we hope to welcome you back to Hotel Cas Pekanbaru again in the future. Sincerely, The Management Team, Hotel Cas Pekanbaru
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APhin
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Strategic location to the city center.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about Hotel Cas Pekanbaru. We are delighted to hear that you appreciated our convenient location near the city center. Easy access to various activities and meeting the needs of our guests is one of the advantages we continue to maintain. Thank you for your trust. We hope to welcome you back to Hotel Cas Pekanbaru again and provide you with a memorable stay on your next visit. Sincerely, The Management Team, Hotel Cas Pekanbaru
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yarno
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
The app says breakfast for children is free, but we were charged for it. The app and the hotel need to review the age restrictions for children. The room wasn't very clean, with hair from previous guests still lingering on the sheets.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience and feedback regarding Hotel Kas Pekanbaru. We apologize for the inconvenience you experienced regarding the inaccurate pricing information for children's breakfast and the cleanliness of your room, specifically the presence of hair on the bedsheets. We understand the importance of clear information regarding our children's breakfast policy and will evaluate your feedback on age restrictions with the relevant team and application to ensure that the information provided to guests is more accurate and does not cause confusion. Regarding the room cleanliness issue, we have informed our housekeeping team to use this information in their evaluation process, enabling more thorough pre-arrival inspections and maintaining the highest standards of cleanliness. Thank you for your valuable feedback and suggestions. We hope to have the opportunity to welcome you back to Hotel Kas Pekanbaru with improved service and an even better stay experience. Sincerely, The Management Team, Hotel Kas Pekanbaru
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Wahyuni L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The staff is friendly, the food is also delicious and varied.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a positive review about Hotel Cas Pekanbaru. We are delighted to hear that you were satisfied with the friendly service from our team and enjoyed the variety of delicious dishes we served. Your compliments motivate our entire team to strive for the best service and maintain the quality of food for all our guests. Thank you for your trust. We hope to welcome you back to Hotel Cas Pekanbaru again in the future. Sincerely, The Management Team, Hotel Cas Pekanbaru
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S***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Strategic location and good access to everywhere, the rooms are spacious and quite comfortable, only the soundproofing is not good.
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Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at Hotel Cas Pekanbaru. We are delighted to hear that you appreciated our convenient location, making it easy to access various areas in Pekanbaru. We also appreciate your appreciation for the spacious rooms and the comfort we provided. We apologize for any inconvenience related to the poor soundproofing of the rooms. Your feedback is invaluable and will be used in our evaluations to improve the comfort of all our guests during their stays. Thank you for your trust and suggestions. We hope to welcome you back to Hotel Cas Pekanbaru again for an even better stay. Sincerely, The Management Team, Hotel Cas Pekanbaru
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R***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 10 week(s) ago
The bathroom exhaust is dead. It's stuffy. The bathroom walls and floor are all dirty. It was nice back in the Pesona era.
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2 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience and feedback regarding Hotel Kas Pekanbaru. We apologize for any inconvenience you experienced during your stay, particularly the malfunctioning bathroom ventilation fan, stuffy room, and the cleanliness of the bathroom walls and floor not meeting your expectations. We have forwarded your feedback to the relevant team for evaluation and improvement, so that we can pay more attention to the condition of our facilities and the cleanliness of your rooms. We appreciate your positive memories of your previous stay at our hotel, and we are committed to improving the quality of our service and facilities to provide a better guest experience. Thank you for your valuable feedback and suggestions. We hope to have the opportunity to welcome you back to Hotel Kas Pekanbaru again with even better service and comfort. Sincerely, The Management Team, Hotel Kas Pekanbaru
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 10 week(s) ago
On the first day of our stay, the bathroom exhaust fan was broken, so the bathroom smell wafted into the room. On the second day, the shower wasn't hot. The most annoying thing was the slow service in the restaurant, food took a long time to refill, and food was left empty for over an hour, even though it was still breakfast time. It seemed like it was done on purpose because the guests weren't eating anymore. The service was okay, the location was okay, and the cleanliness was okay. Oh yeah, the security guard wasn't responsive, and the guests were allowed to open the door themselves even though we had a lot of luggage.
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1 people find it helpful
Accommodation's Reply
23 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience and feedback during your stay at Hotel Cas Pekanbaru. We apologize for any inconvenience you experienced, particularly regarding the bathroom amenities such as the malfunctioning ventilation fan and hot shower. We also apologize for the negative experience with breakfast service, especially the food replenishment process which did not meet your expectations. We have forwarded your feedback regarding the speed of service in the restaurant and the availability of food during breakfast to the Food and Beverage team for evaluation and improvement. We appreciate your feedback regarding the assistance from the security team in carrying your luggage. We will take this into consideration to improve coordination and attentiveness in assisting guests. Furthermore, we thank you for your appreciation of our service, location, and cleanliness. Your support and feedback are crucial to our continuous improvement of the quality of our services and facilities. We sincerely hope to have the opportunity to welcome you back to Hotel Cas Pekanbaru and provide you with an even better stay. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Winda Q. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very satisfied, only there are some parts of the room that need to be maintained.
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1 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you for taking the time to write a review about your stay at Hotel Cas Pekanbaru. We are delighted to hear that you were satisfied with your stay. However, we appreciate your suggestion regarding some areas of the room that require improvement. We have already informed the relevant team and will follow up to improve the quality of facilities and guest comfort. Your feedback is very important to us in developing an even better guest experience in the future. We hope to welcome you back to Hotel Cas Pekanbaru again in the future. Sincerely, The Management Team, Hotel Cas Pekanbaru
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The place is comfortable and the service is good
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you for your positive review of Hotel Kas Pekanbaru. We are delighted to hear that you were comfortable during your stay and satisfied with the service our team provided. Your compliments motivate us to continue maintaining the quality of service and comfort for all our guests. We hope to welcome you back to Hotel Kas Pekanbaru again in the future. Sincerely, The Management Team, Hotel Kas Pekanbaru
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
When we held a training event, the hotel staff quickly brought us the plates and it didn't take long. From: PPSSI Riau
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Accommodation's Reply
01 Aug 2026
Dear Mr./Ms./Mrs. PPSSI Riau, Thank you for your positive review of Khas Pekanbaru Hotel. We are delighted to hear that the training event held at our hotel went smoothly and that the service from our team, especially the assistance during the event, left a positive impression. We would like to pass on your compliments regarding the quick response and attentiveness of our staff to the entire team, inspiring us to continue striving for the best service. We thank PPSSI Riau for choosing Khas Pekanbaru Hotel as the venue for your event and we hope to be a part of your future events as well. Sincerely, The Management Team, Khas Pekanbaru Hotel
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