Villa Naisha Lembang

Explore Villa Naisha Lembang
8.6
Very Good
From 381 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

7.8

Location

8.6

Service and Facilites

8.6

People often mention about Villa Naisha Lembang
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Family Friendly (6)
Ambiance (5)
Room Space (5)
Bedroom (5)
Accessibility (4)
Staff Friendliness (4)
Bathroom (3)
Hotel Area (3)
Distance to City Center (2)
Surroundings (2)
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Traveller Reviews Villa Naisha Lembang

Number of reviews per page
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40
Customer reviews
b***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Spacious, clean room, strategic location, great view, friendly staff, and we had a great time chatting. Next time I'm in Lembang, I'll stay at Villa Naisha again.
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A***a
icon-Leisure
Leisure
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8.4
/10
Reviewed 5 week(s) ago
The location is strategically close to everything, but because the villa is located on the Lembang main road, you can still hear traffic noise outside. The villa is quite cozy and homey, but there are ants on the blankets, both on the bottom and top bunks. Hopefully, things will improve in the future.
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w***w
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
coozy place, good hospitality
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aldo g.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel staff was friendly and helpful upon check-in. The food was delicious. I'll be back with my family next time 🤗
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S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Good villa is spacious, staff is very helpful
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k***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 20 week(s) ago
It's nice here, clean, staff are great, cool, fresh, quiet, prices are very reasonable for high season.
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 40 week(s) ago
good place for the family with kids. the beds upstairs have easy access but it is not a separate room. the stuff was nice and helpful.
1 people find it helpful
E***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 49 week(s) ago
The staff is friendly and very helpful when checking in and checking out.
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2 people find it helpful
Indah M. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
Comfortable, the room is also very good for that price. The only downside is that the shower water is very small. Could you please note that for desserts or drinks, reduce the sugar, sis, overall it's good
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1 people find it helpful
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 65 week(s) ago
suitable for a family of 5-6 people, the open area is large, close to Lembang
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1 people find it helpful
C***s
icon-origin-TRAVELOKA
5.0
/10
Reviewed 86 week(s) ago
Booked 2 rooms and paid. Arrived at the location with severe traffic jam, there was only 1 small room that was not family. Money was refunded with a request from the buyer. Really super bad management. This villa is not yet worthy of being booked through the application.
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9 people find it helpful
Accommodation's Reply
20 Sep 2024
Thank you for your review, there was indeed a mistake at that time but we have refunded your money 100% along with additional compensation for the fine for our mistake. It would be nice if you also think again about the review because we have also compensated for all the losses.
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 90 week(s) ago
Enjoyable location, atmosphere, staff, cleanliness. Suggestion for improvement is to provide trash can in the room, because there is only a small trash can in the toilet.
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2 people find it helpful
l***w
icon-origin-TRAVELOKA
8.8
/10
Reviewed 114 week(s) ago
Kamar bersih dan luas staf ramah membantu.
4 people find it helpful
RR LAKSMI U. B.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 122 week(s) ago
Pelayanannya kurang, yang nginep 5 orang handuk n sendal cuma dikasih 2. Katanya di dapur ada microwave ternyata ga ada. Untuk peak season ga worth it nginap di situ, cuma dapet mahalnya aja, kemana-mana macet, tau gitu nginap di dalam kota aja.
6 people find it helpful
Accommodation's Reply
10 Jan 2024
We would like to thank you for staying at Villa Naisha, sorry, for towels, you can actually request more from our staff, and for the microwave, you can also ask our staff to help prepare it, ma'am.
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Lina S.
icon-origin-TRAVELOKA
6.4
/10
Reviewed 124 week(s) ago
Maaf. Terpaksa saya bintang 1. Mobil saya dan kakak saya. Diberet orang. Ya memang bukan kesalahan pihak Villa. Bapak petugasnya sudah baik. Mencuci mobil. Membantu bawa barang-barang kita malam-malam. Air panas tidak bisa. Dia juga berusaha membantu. Dengan menawarkan kamar lain untuk dipakai mandi. Mohon untuk pihak pengelola diperhatikan CCTV nya terutama ke arah parkir ya. Karena kalau tidak aman. Pengunjung kan was-was juga. Terima kasih.
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7 people find it helpful
Arif P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 124 week(s) ago
Minusnya kalo pagi sampai mau check out buka pintu laletnya banyak yang masuk ke dalem ga tau kenapa pada masuk ke dalem. Overall semua bagus dari pelayanan sampai mobil di cuciin biarpun kita ga minta kan jadi ga enak harus ngasih tips seikhlasnya sih next mungkin tanya dulu ya mobilnya mau dicuci atau tidaknya takutnya yang ga suka gimana gitu.
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1 people find it helpful
Accommodation's Reply
10 Jan 2024
We would like to thank you for staying at Villa Naisha, and thank you also for your input, which we will use as an evaluation for the next time. And actually car washing is part of our complement :).
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Muhammad N. A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 124 week(s) ago
Cocok untuk menginap keluarga, tempatnya nyaman, bersih, rapi. Penjaganya ramah dan baik.
3 people find it helpful
Accommodation's Reply
10 Jan 2024
We would like to thank you for staying at Villa Naisha, we look forward to seeing you again, Dad :).
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amelia a.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 124 week(s) ago
Villa bersih tapi plafond bocor, air hujan langsung jatuh ditangga jadi harus hati-hati untuk orang tua dan anak-anak. Karena tangga itu untuk akses ke lantai 2 (tempat tidur). Sudah telp ke staf hotel tapi ya mau gimana lagi. Saran untuk managemen villa, sebaiknya diperbaiki dulu baru disewakan ke pengunjung.
1 people find it helpful
Accommodation's Reply
10 Jan 2024
We would like to thank you for staying at Villa Naisha, we apologize for the inconvenience that has occurred, in the future we will pay more attention and improve it, ma'am :).
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Emilia D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 130 week(s) ago
The rooms are comfortable, clean, ok to stay at this villa. Unfortunately, when I went there, the hot water couldn't come out straight away. Have to wait about 30 minutes. And the results weren't warm. So during the stay the children bathed in cold water due to the cold weather in Lembang.
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3 people find it helpful
Putri
icon-origin-TRAVELOKA
4.8
/10
Reviewed 132 week(s) ago
The villa requires an additional fee because there is an additional 1 person. Staying in villas/hotels everywhere, there are never any rules for adding 1 person, you have to pay 165 thousand and there is no hot water for bathing. The staff is friendly, but because of regulations like 1 it makes for a bad experience staying here.
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2 people find it helpful
Accommodation's Reply
05 Nov 2023
Thank you, Miss Putri, we say for staying at Villa Naisha, it's not without reason that the information is clear, ma'am, for additional fees, if the family room is for 4 people and deluxe for 2 people, more than that is charged. Maybe in the future we can get used to reading information first, ma'am, rather than ruining our rating, thank you.
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