The location is great. As for the rooms, some rooms lack proper air conditioning and need to be cleaned and repaired. The hotel's cleanliness is excellent, but I would like to see improvements in the room cleanliness, especially the bed sheets and mattress covers. The staff are very friendly and helpful. The food is good, clean, and decent.

The hotel staff was friendly, the room was clean, and spacious enough for our family. We had a sunrise view from the window.

This hotel is close to cafes and everything, comfortable, and fairly clean. Thank you very much.

Friendly staff. I happened to forget my glasses, and the receptionist helped me get them from my room. The room was clean, and the staff were all friendly. The room smelled nice, was clean, and was smoke-free. Recommended. The location is also right in the city center, so it's close to eateries, including a delicious bakery nearby. The downside is that ordering food from the restaurant takes a long time to cook.

The hotel is comfortable, cool, clean, and has good facilities and services.

Everything was fine except for the room. The sheets were wrinkled, and the pillowcases had yellow spots, as if they had been used before but not replaced.

It's quite convenient for transit in Surabaya. If you're staying in Surabaya, we recommend staying here, as it's very convenient.

Close to the city center, malls and ample parking for bringing your own vehicle.

I was only here for a day, but I really liked the view from the room. It was so beautiful.

In the city center but a bit far from the dining/culinary area.

The hotel staff is friendly. The location is strategic, right in the city center. It's close to everything. It's about four minutes to Tunjungan Plaza, and Hoki and a bakery are just a short walk away.

Good place to stay. Has a perfect location at the center of Surabaya. Room is clean and spacious. Friendly and helpful staff.

Overall nice to stay but need to renew the towels that look like ages and are not really comfortable to use.

The hotel is clean.. It is highly recommended to stay at this hotel if you go to Surabaya.

I really like the citylight view. Yesterday I got a room on the 17th floor.

I often stay at this hotel because: the location is in the city center, the rooms are spacious, quite clean, the breakfast is delicious.

The hotel staff is friendly, the security guards are friendly, check in and check out are easy and fast, simple without a deposit.

Downtown hotel access close to malls and complete supermarkets.

Flexible check-in times and friendly staff

Got a comfortable 3-bed room. The location is great, close to many restaurants and malls.