Arthama Hotel Makassar

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Overall Ratings & Reviews Arthama Hotel Makassar

Traveloka (8,807)
Other sources (3)
8.5
Very Good
From 8,807 reviews
Provided by travellers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.8

Service and Facilites

8.4

People often mention about Arthama Hotel Makassar
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Staff Friendliness (148)
Ambiance (146)
Distance to City Center (141)
Bedroom (141)
Accessibility (130)
Taste (124)
Bathroom (117)
Hotel Area (117)
Variety (116)
Surroundings (114)
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Traveller Reviews Arthama Hotel Makassar

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40
Customer reviews
A***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff are all friendly ❤️‍🔥
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S***i
icon-Business
Business
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10.0
/10
Reviewed 5 day(s) ago
It is very suitable for business and leisure trips because it is close to shopping and tourist attractions.
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R***a
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5.7
/10
Reviewed 5 day(s) ago
Poor service, rooms are not clean.
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Accommodation's Reply
10 Jul 2026
Dear Ms./Mrs. Ra, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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A***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
The bathroom and sink drainage is a bit spotty. Otherwise, it's very good.
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Accommodation's Reply
10 Jul 2026
Dear Mr./Mr. A*n, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Pandji M.
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Staycation
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8.2
/10
Reviewed 6 day(s) ago
Breakfast menu is lacking in variety. Wi-Fi is slow.
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Accommodation's Reply
10 Jul 2026
Dear Ms./Mrs. Pandji M., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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M***D
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The cleaning service didn't clean the room on time, as I expected it to be cleaned every morning. I stayed here for four days, and every morning before leaving, I always told the receptionist to clean my room, but when I arrived home, it still wasn't cleaned. I called back later, and then the cleaning staff carried out their duties. Please improve the cleaning service at Arthama Makassar. Thank you.
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Accommodation's Reply
10 Jul 2026
Dear Mr. M*D, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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M***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, check-in and check-out are fast, it's close to Losari Beach, has a swimming pool, and a wide breakfast menu. It's a perfect place for a family vacation. Thank you, Arthama.
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Mr./Ms. M*a, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is cool, you can have a family vacation and a vacation with friends at this hotel.
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Accommodation's Reply
10 Jul 2026
Dear Mr. M*d, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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H***o
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
Breakfast was standard, as I personally didn't find it particularly appealing. As for the pool area, I'd suggest a room-to-room option. Hotels typically provide two towels, but we only received one. The bathrooms in the pool area were dirty and smelly, so perhaps staff could be on standby. Other than that, everything was fine, from the service to the rooms.
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Accommodation's Reply
10 Jul 2026
Dear Mr./Ms. H*o, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Rahmat H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We had the best experience here. The staff were very friendly, especially Maria at the reception.
1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Mr./Mrs. Rahmat H., This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
The hotel staff was friendly, the rooms were clean and tidy, and the view was one of the best in Makassar. However, the area under the sink in the toilet didn't seem to be cleaned, making it seem less than clean.
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Accommodation's Reply
10 Jul 2026
Dear Mr./Ms. S*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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i***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Repeat order. The breakfast menu is great, okay, varied, all variants.
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Accommodation's Reply
10 Jul 2026
Dear Mr./Ms. i*l, With our deepest respect from Arthama Makassar Hotel, we thank you for your time and feedback. We apologize for any inconvenience you may have experienced during your stay. Your feedback is invaluable in improving the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again for an even better experience. Sincerely, General Manager
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Wery L. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Clean rooms, okay breakfast, good service.
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Accommodation's Reply
10 Jul 2026
Dear Mr./Ms. Very L.T., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Ashar
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room is a bit cramped but clean enough and the service is friendly.
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Accommodation's Reply
10 Jul 2026
Dear Mr./Ms. Ashar, This is a brief message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback is taken seriously and will be used to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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A***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Initially, we got a hot room, but the receptionist quickly helped us change rooms.
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Accommodation's Reply
10 Jul 2026
Dear Mr./Mr, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Cakra W. D.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
22 Jun 2026
Dear Ms./Mrs. Cakra W. D, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We hope to welcome you back again for an even better experience. Sincerely, General Manager
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S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Pretty good, clean room, amazingly beautiful sea view from the 14th floor room.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. S*i, This is a message from Arthama Makassar Hotel. We thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Noobies s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Good stuff and helpful, near a beach and good service.
1 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Ms./Mrs. Nuby's S., This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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A***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Clean rooms, strategic location, and amazing views.
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Accommodation's Reply
20 Jun 2026
Dear Mr./Mr. A*n, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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N***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Frankly, this is my 5th stay at this hotel because the breakfast is delicious, the swimming pool is not heated, even though the room is small and clean. However, today I stayed I had to ask for a change of room because there was trash under the window and I was very disappointed that the bathroom was very dirty. The toilet foot was very dirty, the sink was dirty, the dashboard still had food residue, under the sink and behind the toilet was full of hair and dust. Oh my God, I was really surprised how a 4-star hotel could be this dirty. Even though the service is good, the other receptionists still need customer service training.
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2 people find it helpful
Accommodation's Reply
20 Jun 2026
Dear Mr./Ms. N*y, This is a message from Arthama Makassar Hotel. Thank you for your review and your time. We apologize for any inconvenience you experienced during your stay. Your feedback will be taken seriously to improve the quality of our services in the future. We sincerely hope to have the opportunity to welcome you back again with an even better experience. Sincerely, General Manager
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Number of reviews per page
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