Booked a room with 1 large bed but was given 2 small beds and told to add 1 large bed if you wanted (moved from deluxe to super deluxe).

One of the best stays I've had in Ternate. Being close to a shopping center made it easy to purchase my personal needs during my stay. The location is also easily accessible, as it's in the city center.

Get cheap prices with good, comfortable and safe facilities.

Comfortable, great service, satisfying, Muara the best, and a wide selection of breakfast options to suit all tastes. Overall, I was satisfied with my stay here.

It's not like it used to be, many rooms have water heaters that can't be used.

Friendly staff, spacious rooms, perfect for families. Close to the Malang meatball restaurant that's currently trending in Ternate.

Staff is very good in communication, friendly

Hotel staff is very nice & friendly

The room wasn't very clean. The bathroom still had towels from the previous guest. The trash hadn't been cleaned either.

For KM, it needs improvement, the others are good.

For the facilities in the room, especially the bathroom, it needs improvement...

Hotel staff is friendly, food is varied, hotel area is clean

One of my favorite places to relax, but I find it really uncomfortable in my recent stay. Beware of the food on the table, you need to pay attention to the seals. If the seals are broken, they will ask you to pay even if you’re not the one who unsealed it. Please immediately report to the customer service if you ever find any issue with the product on the table when you enter the room to prevent any misunderstanding in the future.

Strategic location, friendly service, decent rooms, but poor Wi-Fi reception. Furthermore, the expired password was still given for restoration. We happened to stay during Ramadan for sahur, when the food took a long time to be replenished. Overall, it was quite good.

Great time staying in Muara Hotel Ternate

The hospitality is top-notch - room service, lobby officers, security guards near the elevator. The room is clean, no cockroaches, mosquitoes, or geckos. The AC is really cool and comfortable. Keep it up! However, every time I shower or use a lot of water, the toilet in my room gets flooded for a while before it drains. The same thing happens in the sink, it gets flooded for a few minutes before it drains. But overall, I like it.

Located in the city center, integrated with a shopping center, specifically from the third floor up. TV channels allow access to Netflix, Video, YouTube, and more. The food is also varied and reasonably priced.

Spacious room, friendly staff, can play music because there is a JBL speaker in the room.

The room lights are too dim and the floor is dusty, the room corridor smells of food residue, because many hotel guests order food and when they have finished eating, they put it in the corridor but it is not immediately taken/cleaned.

Friendly hotel staff, strategic location