Overall Ratings & Reviews Nilai Springs Resort Hotel

Nice traveling to Malaysia and good situation.

Hotel staff is friendly, hotel is clean, facilities are good.

Overall 5.5/10 experience, in the end I had to check out early just after one night. Location is not strategic, there 's nothing to visit in the area, which is no one fault. But if you're planning to experience malaysia, negeri sembilan is not the place, it 's far from every tourist site. However, for me personally the staff there were not very helpful, there 's no lobby boy/security that helps me with my luggage, I even had to bring it myself to my room. The front desk didn't took care of my luggage even after I ask. When I asked for another keycard, the front desk give me wrong key number, which is not a problem if they are helpful about it rather than trying to gaslight me that I was in the wrong room which is not possible since in the end they did give me the wrong key card. Why not check it yourself first in your system before you accuse me in the wrong … Overall the staff service from my experience is poor, they talk to you with high tone. Also, there 's so much extra fees to pay for basic necessities such as asking for extra towel. Not only that, if you requested something they will sent it to your room in about 20 mins, talk about slow service.

There is no privacy for users and many conditions are set

good place to visit for family. a pool with many game options. spacious room, and good toilet. everything is perfect and a good place to visit. nice staff too. Thank you very much for everything

Good service & friendly staff. Hotel so clean & great pool.

Mula2 risau nak book hotel ni sebab x banyak review, tapi sebab ada keje kt nilai cuba lah juga. Hotel best gilerr, bilik besar n sangat bersih, pool besar n kids friendly, ank2 enjoy sangat. Will repeat lagi if ada keje area sini lagi. Pengalaman yang menyeronokkan. Parking luas. Staff very helpful. ❤️

I ask for an extra pillow and extra comforter as I am pregnant. Fine I need to pay RM5 and I need to go all the way down to the lobby to pay. Not a problem, but the housekeeper only send a pillow not with comforter. I ask for comforter, the housekeeper ask me to go down again and pay for comforter. 🥲 I don't know how their communication work. I called the lobby and Mr. Wise answered my call and suggest to just deduct from my deposit. Perfect! Then only Mr. Housekeeper came back and send me the comforter. Just becareful with everything, they gonna charge you on everything. 😁.

Nice, clean and not too expensive. Also not too far as well. Good to bring entire family especially big family because kids can stay for free. Big swimming pool and quite calm even though in school holiday. Can revisit again.

Comfortable, spacious room, looking forward to stay next trip to nilai.

Great place to stay if you want an early breakfast. Opens at 0600.

Hotel & toilet is so clean, very calm and suitable for relaxing. Highly recommended. But big swimming pool cannot be used if not wearing swimming attire. Please put a note so that we'' be aware on the requirement. My son very sad cannot swim.

There was a issue for the air conditioning is not enough cool.

The bathroom light is not working properly.

Nice place & peaceful. Comfortable. Swimming pool was good and kids friendly.

Spacious room, good value for money. Unfortunately, during our stay the hot water tank is broken, so very little hot water coming out from the tap. Other, OK nice.

A+staff, A+spacious bedroom n bathroom. Pool A+.But. Shower in the pool does not come out water. Food at the cafe file (salty, fresh water). Room is dusty, curtains are very dusty. The telephone wire is broken.

Poor maintenance, no breakfast provided. We have to move to the other room, on the first night stay, due to electricity short circuit on that room. Lack of manpower, makes everything late. Wifi very very slow.

Spacious and comfortable room. Most pool fun in many hotels

The best accommodation. Large and comfortable room.