OS Hotel Airport Batam

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Overall Ratings & Reviews OS Hotel Airport Batam

Traveloka (3,445)
Other sources (19)
8.4
Very Good
From 3,445 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.4

Service and Facilites

8.4

People often mention about OS Hotel Airport Batam
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Staff Friendliness (33)
Bedroom (29)
Accessibility (28)
Ambiance (26)
Wifi (24)
Bathroom (23)
Surroundings (22)
Check-in/out Time (22)
Room Space (21)
Hotel Area (19)
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Traveller Reviews OS Hotel Airport Batam

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20
40
Customer reviews
Fran R. P.
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Transit
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6.3
/10
Reviewed 5 day(s) ago
I requested a non-smoking room, but it was already full, so I got a smoking room. My smoking room smelled of cigarettes and had no windows. Unfortunately, the free airport shuttle is only available from 6 AM to 9 AM. Outside of those hours, you have to pay Rp 50,000. A very expensive Rp 50,000, considering the hotel's proximity to the airport.
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H***i
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8.4
/10
Reviewed 2 week(s) ago
Accommodation close to the airport
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Accommodation's Reply
22 May 2026
Thank you very much! 😊 We hope to welcome you again and wish to provide you with an even better experience!
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Thasnani
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Leisure
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9.4
/10
Reviewed 6 week(s) ago
For those who want to fly early in the morning, but are afraid of being late, here is a place that provides free transportation to Hang Nadim Airport.
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Accommodation's Reply
29 Apr 2026
Thank you very much, Ms. Tassananee 😊 We are very pleased to hear that you enjoyed your stay at OS Airport Batam Hotel. We hope to welcome you again next time and that we can provide you with an even better experience!
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D***I
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9.1
/10
Reviewed 8 week(s) ago
The environment is pleasant and the staff are friendly.
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Accommodation's Reply
29 Apr 2026
Thank you for your positive review. We are delighted to know you enjoyed your stay at os hotel airport batam. Your satisfaction is our top priority, and such compliments encourage our team to continue striving to provide the best service. We hope to welcome you back again. Sincerely, The Front Desk Team
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F***i
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10.0
/10
Reviewed 8 week(s) ago
Glad to have stayed here👍
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Accommodation's Reply
29 Apr 2026
Thank you for your positive review. We are delighted to hear that you had a pleasant stay at os hotel airport batam. Your satisfaction is our top priority, and your compliments motivate our team to continue striving for the best service. We hope to welcome you back again. Sincerely, The Front Desk Team
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Rizka N.
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Transit
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9.1
/10
Reviewed 9 week(s) ago
The staff was very friendly. I stayed here as a transit hotel, and it was the closest to the airport. The plus side is that there's a free shuttle service for those heading to the airport between 5 and 9 AM. The downside is that the bathroom door made a noise, which was quite annoying. Otherwise, it was fine. This hotel is a great choice for transit travelers.
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Accommodation's Reply
29 Apr 2026
Thank you for your review, Rizka N. 🙏 We appreciate your feedback. We apologize for any shortcomings that occurred during your stay. We will strive to improve in the future to provide an even better experience. We hope to welcome you back again!
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Puji L. T.
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6.6
/10
Reviewed 9 week(s) ago
The service was less than friendly. It felt insincere. There was no soap in the restroom. I'd been informed, but no one had provided it. Luckily, I brought some of my own. I asked for a non-smoking room, but was given a smoking one. The whole room smelled of cigarettes. I was tired, so I took it anyway.
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Accommodation's Reply
29 Apr 2026
Dear Fuji L.T., thank you very much for your valuable feedback. We sincerely apologize for any inconvenience caused. Your feedback is extremely important to us, and we will address this matter immediately. We promise to do our best to ensure your satisfaction on your next visit.
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E***d
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5.0
/10
Reviewed 13 week(s) ago
The AC is hot, not cold at all
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Accommodation's Reply
29 Apr 2026
Thank you for your review. We apologize for any inconvenience you experienced during your stay at os hotel Airport Batam. This is important to us, and we will immediately assess and improve the situation to prevent such incidents from happening again. We hope to welcome you back and provide you with a better experience. Sincerely, The Front Desk Team
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Erwinto
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Transit
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9.1
/10
Reviewed 14 week(s) ago
The location is only about 7 minutes from the airport, maybe because it has no windows the room is a bit stuffy and damp.
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Accommodation's Reply
29 Apr 2026
Thank you for your review, Mr. Ervinto 🙏 We greatly appreciate your feedback. We apologize for any shortcomings that occurred during your stay. We will strive to improve in the future to provide the best possible experience. We hope to welcome you back again!
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L***a
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8.5
/10
Reviewed 17 week(s) ago
Overall comfortable and ok, next time I will stay there again.
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Accommodation's Reply
29 Apr 2026
Thank you very much 😊 We are delighted that you enjoyed your stay at os Airport Batam Hotel. We hope to welcome you again on your next visit and that we can provide you with an even better experience!
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L***a
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8.5
/10
Reviewed 17 week(s) ago
Overall comfortable and ok, next time I will stay there again.
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Accommodation's Reply
29 Apr 2026
Thank you very much 😊 We are very pleased that you enjoyed your stay at os hotel Airport Batam. We sincerely hope to welcome you again next time and that we can provide you with an even better experience!
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E***n
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Business
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10.0
/10
Reviewed 17 week(s) ago
Good place, and very close to the airport
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Accommodation's Reply
29 Apr 2026
Thank you so much, Mr./Ms. 😊 We’re very happy to hear that you enjoyed your stay at OS Hotel Airport Batam . We look forward to welcoming you again soon!
R***l
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8.5
/10
Reviewed 18 week(s) ago
Clean and comfortable and close to the airport
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faisal m. s.
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Transit
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8.8
/10
Reviewed 20 week(s) ago
Near the airport, cheap, clean, friendly
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N***A
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Transit
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8.5
/10
Reviewed 22 week(s) ago
Strategic location, close to Hang Nadim Airport. There are several simple dining options around the hotel. There are a row of small shops and stalls, as well as an Indomaret across from the hotel that is open until 9 pm. Check-in and check-out are easy, no deposit required. Affordable price. Suitable for transit. Friendly and communicative staff. For breakfast, the menu is standard, there is a free ice cream allowance of 1 pc per room, the coffee is quite good. There is free airport delivery until 9 am maximum. Got a smoking room, it was a bit suffocating, yes. The door to the room was a bit sluggish, it took some effort to open and close the door. The cleanliness of the bedroom and bathroom is standard, according to the price. Hot water for the shower and sink is decent, the room air conditioning works well. The breakfast menu is standard.
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A***E
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10.0
/10
Reviewed 22 week(s) ago
It was a great stay here
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Aulia N. H.
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Leisure
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8.5
/10
Reviewed 23 week(s) ago
I've stayed here twice. So far, it's been comfortable. The rooms are clean, the air conditioning is cool, and the service is friendly. I'll definitely stay here every time I visit Batam.
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n***r
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Transit
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8.5
/10
Reviewed 25 week(s) ago
This was my second stay at this hotel. It was pleasant, satisfying, and affordable. It's about 60,000 Rupiah from the airport by taxi. It's family-friendly. There's an elevator to help those with lots of luggage and the elderly. The food is quite good.
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Y***s
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Transit
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8.5
/10
Reviewed 28 week(s) ago
the AC is hot and makes it impossible to sleep
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h***s
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9.7
/10
Reviewed 29 week(s) ago
Location near the airport, friendly staff, clean rooms, comfortable for transit because the location is busy.
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1 people find it helpful
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