We apologize in advance, sir/madam, regarding the complaint submitted, it can be reported directly to our hotel receptionist so that we can try to follow up on your complaint so that you can enjoy the comfort of staying at our hotel. Thank you for the review that has been given, the reviews and feedback that we receive from customers are very helpful for us to improve better service. Thank you for sharing your experience and review, sir/madam, We are waiting for your return to our hotel. Thank you. Greetings, Abdul Malik.