Dear Valued Guest,
Thank you for sharing your feedback with us, and we sincerely apologize for the delay you experienced during check-in. We understand how frustrating this must have been, especially as you had made your reservation well in advance. This is not the level of service we aim to provide. Your concern has been noted and will be addressed with our team to ensure a smoother and faster check-in process. We hope to have the opportunity to welcome you again with a much better experience.
Warm regards,
Luminor Jakarta Pecenongan.