Grand Whiz Poins Simatupang Jakarta

Explore Grand Whiz Poins Simatupang Jakarta
8.6
Very Good
From 9,353 reviews
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Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.6

People often mention about Grand Whiz Poins Simatupang Jakarta
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Accessibility (76)
Staff Friendliness (76)
Ambiance (73)
Bedroom (73)
Hotel Area (67)
Bathroom (65)
Room Space (64)
Surroundings (59)
Wifi (51)
Taste (51)
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Traveller Reviews Grand Whiz Poins Simatupang Jakarta

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Customer reviews
W***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The swimming pool is huge, the food is delicious, it is clean.
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Ismayudianto
icon-Staycation
Staycation
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9.1
/10
Reviewed 1 week(s) ago
Great place, great food, great time
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Accommodation's Reply
12 Nov 2025
Dear Mr. Ismayudianto, Warmest greeting from Grand Whiz Poins Simatupang Jakarta Thank you for your review, we are very pleased for your positive review. I would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very pleased that enjoyed your stay with us, and we have met your expectations in the quality service of our property. Best regards, Muhammad Hafidz General Manager.
Ismayudianto
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Good place, good location, good
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Accommodation's Reply
03 Nov 2025
Dear our value guest, Warmest greeting from Grand Whiz Poins Simatupang Jakarta Thank you for your review, we are very pleased for your positive review. I would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very pleased that enjoyed your stay with us, and we have met your expectations in the quality service of our property. Best regards, Muhammad Hafidz General Manager.
I***o
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Best in class and strategic
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Accommodation's Reply
03 Nov 2025
Dear Valued Guest, Thank you for taking the time to review our hotel's services and facilities. We look forward to welcoming you back to our hotel soon. Thank you and Best Regards, Muhammad Hafidz, General Manager
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I***e
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
It was a nice stay. The receptionist is very professional and friendly. I enjoyed the stay.
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Accommodation's Reply
03 Nov 2025
Dear our value guest, Warmest greeting from Grand Whiz Poins Simatupang Jakarta Thank you for your review, we are very pleased for your positive review. I would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very pleased that enjoyed your stay with us, and we have met your expectations in the quality service of our property. Best regards, Muhammad Hafidz General Manager.
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Honestly, I'm sorry to say that from the moment I checked in, the staff was unfriendly, the hotel layout was confusing, and there was no water dispenser. Once inside, the room was a bit dusty, there was no hot water, and the soap dispenser in the bathroom was hard to press. But as for the food, I found it to be quite good.
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Accommodation's Reply
28 Oct 2025
Dear Director/Manager, Thank you very much for your helpful and constructive feedback. We sincerely apologize for the unpleasant experience that occurred as we could not achieve our main goal. Please be assured that we take your feedback very seriously for future improvements and will take it into consideration for the relevant department. Once again, we apologize for the inconvenience and sincerely hope that you will give us another opportunity to serve you again in the future. With best regards, from all of us at Grand Whiz Point Hotel Simatupang Jakarta, we look forward to welcoming you back again soon. Thank you and best regards, Muhammad Hafidz, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
I had a very pleasant stay at this hotel, and I always recommend it to friends and colleagues visiting Jakarta. Its strategic location and proximity to a shopping center make it perfect for both professional activities (business) and for relaxing with friends, family, or colleagues. The hotel is located within a shopping center with numerous dining options, as well as a salon, massage parlor, and currency exchange. In terms of service, the staff are friendly, responsive, and helpful, and check-in and check-out are seamless. The rooms are fully equipped and clean, with amenities that meet the advertised standards. Furthermore, the swimming pool adjacent to the hotel restaurant is very comfortable for meetings or simply enjoying a chat with family.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to write a review of our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and Best Regards, Muhammad Hafidz, General Manager
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
friendly staff, comfortable hotel, very impressive
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to write a review of our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and Best Regards, Muhammad Hafidz, General Manager
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R***i
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 week(s) ago
From traveloka I have made a special request for a non-smoking room, when checking in the process was quite long, I checked in at night, when I arrived at the hotel, the room hallway smelled of cigarette smoke, when I arrived at the room, the smell of cigarette smoke was even more pungent, even the tissue roll in the bathroom contained cigarette ash, no more, wanted to complain because it was late, so I was lazy, in the morning I wanted to take a shower, the water heater didn't work, oh my God what kind of hotel is this? they say it's a 4-star hotel but it's not recommended, hopefully in the future it won't be like that, oh yeah because I had an event in the morning I immediately checked out and didn't have breakfast.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the unpleasant experience that occurred as we could not meet our primary goal. Please be assured that we take your feedback very seriously for future improvements and will forward it to the relevant department. Once again, we apologize for the inconvenience and sincerely hope that you will give us another chance to serve you again in the future. With best regards, from all of us at Grand Whiz Points Simatupang Jakarta, we look forward to welcoming you back again soon. Thank you and Best Regards, Muhammad Hafidz, General Manager
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Shafira K. Z.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The place is actually clean, but the room was a bit stuffy. Also, if you want to stay here, at least bring cash for a deposit. The information says you can pay using debit/credit cards, but you can pay with cash upon check-in.
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1 people find it helpful
Accommodation's Reply
27 Oct 2025
Dear Ms. Shafira, Thank you for your valuable feedback. We sincerely apologize for the unpleasant experience that occurred as we were unable to meet our primary goal. Please be assured that we take your feedback very seriously for future improvements and will forward it to the relevant department. Once again, we apologize for the inconvenience and hope that you will give us another chance to serve you again in the future. From all of us at Grand Whiz Points Simatupang Jakarta, we look forward to welcoming you back again soon. Thank you and best regards, Muhammad Hafidz, General Manager
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a***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very pleasant from the staff at check-in time and the food at breakfast was varied and the staff at breakfast were very helpful and the hotel is located in an integrated area with Mall Point Square Simatupang, close to MRT Lebak Bulus and Busway Terminal
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Accommodation's Reply
22 Oct 2025
Dear Ladies/Gentlemen, Thank you for taking the time to write a review of our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and Best Regards, Muhammad Hafidz, General Manager
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
As always, never failed to stay at Grand Whiz.
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Accommodation's Reply
20 Oct 2025
Dear our value guest, Warmest greeting from Grand Whiz Poins Simatupang Jakarta Thank you for your review, we are very pleased for your positive review. I would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very pleased that enjoyed your stay with us, and we have met your expectations in the quality service of our property. Best regards, Muhammad Hafidz General Manager.
1***3
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
highly recommend staying here
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Accommodation's Reply
20 Oct 2025
Dear Mr. Wayu, Thank you for taking the time to write a review of our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and best regards, Muhammad Hafidz, General Manager
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean, tidy, comfortable rooms, standard prices close to the office.
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Accommodation's Reply
18 Oct 2025
Dear Valued Guest, Thank you for taking the time to review our hotel's services and facilities. We look forward to welcoming you back to our hotel soon. Thank you and Best Regards, Muhammad Hafidz, General Manager
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Wahyu W.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Safe and comfortable, fun and happy
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Accommodation's Reply
16 Oct 2025
Dear Mr. Wayu, Thank you for taking the time to write a review of our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and best regards, Muhammad Hafidz, General Manager
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A***s
icon-Transit
Transit
icon-origin-TRAVELOKA
6.5
/10
Reviewed 5 week(s) ago
Early check-in was great. But when I was given the room key, there was a guest in the room. How could the room still have a guest and be given to another guest? Upon check-in, they asked for a deposit ranging from 300,000 to 100,000 Rupiah, and they couldn't use QR code or debit card. In the end, they were able to use their ID card as a substitute for the deposit.
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Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the unpleasant experience that occurred as we could not meet our primary goal. Please be assured that we take your feedback very seriously for future improvements and will forward it to the relevant department. Once again, we apologize for the inconvenience and sincerely hope that you will give us another chance to serve you again in the future. With best regards, from all of us at Grand Whiz Points Simatupang Jakarta, we look forward to welcoming you back again soon. Thank you and Best Regards, Muhammad Hafidz, General Manager
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Achmad R.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Very comfortable and suitable for a short vacation with family
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Accommodation's Reply
16 Oct 2025
Mr. Ahmed, thank you for using our hotel's services and facilities. We look forward to seeing you again soon. Sincerely, General Manager, Mohammad Hafez
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A***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Thank you so much! Definitely will be back
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Accommodation's Reply
16 Oct 2025
Dear our value guest, Warmest greeting from Grand Whiz Poins Simatupang Jakarta Thank you for your review, we are very pleased for your positive review. I would like to take this opportunity to thank you for choosing us as your accommodation choice for your vacation. We are very pleased that enjoyed your stay with us, and we have met your expectations in the quality service of our property. Best regards, Muhammad Hafidz General Manager
S***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The staff is friendly. The place is comfortable, very good.
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Accommodation's Reply
13 Oct 2025
Dear Sir/Madam, Thank you for taking the time to rate our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and best regards, Muhammad Hafidz, General Manager.
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Strategic location... Can upgrade room... Good services
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Accommodation's Reply
09 Oct 2025
Dear Sir/Madam, Thank you for taking the time to rate our hotel's services and facilities. We look forward to welcoming you back and staying with us again soon. Thank you and best regards, Muhammad Hafidz, General Manager.
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Number of reviews per page
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