From traveloka I have made a special request for a non-smoking room, when checking in the process was quite long, I checked in at night, when I arrived at the hotel, the room hallway smelled of cigarette smoke, when I arrived at the room, the smell of cigarette smoke was even more pungent, even the tissue roll in the bathroom contained cigarette ash, no more, wanted to complain because it was late, so I was lazy, in the morning I wanted to take a shower, the water heater didn't work, oh my God what kind of hotel is this? they say it's a 4-star hotel but it's not recommended, hopefully in the future it won't be like that, oh yeah because I had an event in the morning I immediately checked out and didn't have breakfast.