Didit A. S.

Business

8.2

/10

Reviewed 2 week(s) ago

Please, this TV broadcast needs to be fixed. There's only RTV. I'm bored watching the same old thing. Please fix this for the future.

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Accommodation's Reply

25 Jul 2026

Dear Mr./Ms. Didit, Thank you for your review and feedback. We apologize for any shortcomings that occurred during your stay. We have taken your feedback into consideration and will work to improve the quality of our services. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, The Management Team, Fizz Hotel

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Didit A. S.

Business

8.5

/10

Reviewed 2 week(s) ago

This TV broadcast needs to be fixed. There's only RTV. It's boring watching the same old thing. Please fix this for the future.

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A***t

Business

9.4

/10

Reviewed 3 week(s) ago

This was my first business trip to Mataram. I found a minimalist hotel with top-quality amenities. It's close to a 24-hour Indomaret, the UNRAM campus, culinary centers, malls, and Ampenan Beach. Unfortunately, it's close to a dirty river, making the view less than pleasant.

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1 people find it helpful

Benny A. S.

Business

5.4

/10

Reviewed 3 week(s) ago

The AC wasn't cold, the sheets were dirty, as if they hadn't been changed (they had stains). The blankets and pillows looked like they hadn't been changed.

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Accommodation's Reply

25 Jul 2026

Dear Benny, Thank you for your review and feedback. We apologize for any shortcomings that occurred during your stay. We have taken your feedback into consideration and will work to improve the quality of our services. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, The Fizz Hotel Management

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Eko P. L.

Business

8.5

/10

Reviewed 5 week(s) ago

Close to the Mataram University campus, just walk there.

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Accommodation's Reply

25 Jul 2026

Dear Mr. Eko, Thank you for your excellent review and rating of Fizz Hotel. We are delighted to know that you enjoyed your stay with us. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back again on your next stay. Sincerely, The Management Team, Fizz Hotel

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A***f

Business

10.0

/10

Reviewed 14 week(s) ago

Everything is great. Just a suggestion to management: please collaborate with local service providers—such as spa service, local souvenirs, tour guides, and transportation services—so that these can be promoted to guests when they first arrive/check in at the hotel. Thank you

2 people find it helpful

Accommodation's Reply

26 Jun 2026

Dear guest, thank you for your excellent review and rating of Fizz Hotel. We are delighted to hear that you enjoyed your stay with us. Your appreciation motivates our entire team to continue providing the best possible service. We look forward to welcoming you back on your next visit. Warm regards, Fizz Hotel Management.

deni s.

Transit

8.5

/10

Reviewed 17 week(s) ago

Friendly and very satisfying service👍

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Accommodation's Reply

26 Jun 2026

Dear Mr. Deni, Thank you for your excellent review and rating of Fizz Hotel. We are delighted to hear that you enjoyed your stay with us. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back again on your next stay. Sincerely, The Management Team, Fizz Hotel

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Sarif H.

8.5

/10

Reviewed 18 week(s) ago

Comfortable hotel and cheap price

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Accommodation's Reply

26 Jun 2026

Dear Mr. Sarif, Thank you for your excellent review and rating of Fizz Hotel. We are delighted to hear that you enjoyed your stay with us. Your compliments motivate our entire team to continue striving for the best possible service. We hope to welcome you back again on your next stay. Sincerely, The Management Team, Fizz Hotel

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n***n

8.8

/10

Reviewed 24 week(s) ago

The staff was friendly, we initially booked a senior double room, but they said it was overbooked. We got the one above the senior room, but the AC wasn't cold. We complained and soon after, we were moved to a junior room, I think, but that's okay, the AC was cool and cleaner. This is my second time staying here, and it's really convenient, close to everywhere.👍🏻

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1 people find it helpful

Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for your excellent review and rating of Fizz Hotel. We are delighted to know that you enjoyed your stay with us. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back for your next stay. Sincerely, The Management Team, Fizz Hotel

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M***k

Business

8.6

/10

Reviewed 25 week(s) ago

Strategic location. Safe and fast check-in time. The soundproofing of the rooms is not comfortable and breakfast is too late at 7:00 AM, it should be at 6:00 AM. I like the FO

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Fizz Hotel. Your feedback is invaluable and will be taken into consideration to improve the quality of our services in the future. We sincerely hope to provide you with an even better experience on your next stay. Sincerely, The Management Team, Fizz Hotel

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F***h

9.1

/10

Reviewed 26 week(s) ago

Initially, I was given a room with a regular key, after 15 minutes in the room, the AC wasn't cold, finally I reported it to the receptionist, a technician came and finally I was moved to another room with a card key and thank God the AC was cold, the room wasn't dusty... The service was very responsive... It was worth staying there.

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for your positive review. We are delighted that Hotel Fizz met your expectations and we hope to welcome you back again soon. Sincerely, The Management Team, Hotel Fizz

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D***i

8.5

/10

Reviewed 29 week(s) ago

The hotel is clean, the staff is friendly, the price is affordable

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for your excellent review and rating of Fizz Hotel. We are delighted to know that you enjoyed your stay with us. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Fizz Hotel

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S***a

6.8

/10

Reviewed 29 week(s) ago

many are damaged, got a small room...

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for your review and feedback. We apologize if your stay did not meet your expectations. We have noted your suggestions and will use them to improve the quality of our service within the hotel. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, The Fizz Hotel Management

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N***a

Business

8.8

/10

Reviewed 32 week(s) ago

Right choice for a business trip, near the city, eating places, museums, and Point Cafe. Friendly staff and fast response for problems.

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Accommodation's Reply

10 Feb 2026

Dear our guest, Thank you for your kind review and positive rating. We are delighted to know that you enjoyed your stay at Fizz Hotel. Your feedback is truly appreciated and serves as great motivation for our team to continue delivering the best service. We look forward to welcoming you back in the near future. Warm regards, Fizz Hotel Management

L***U

10.0

/10

Reviewed 34 week(s) ago

Comfort ok, facilities ok, cleanliness ok

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for your excellent review and rating of Fizz Hotel. We are delighted to hear that you enjoyed your stay with us. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back for your next stay. Sincerely, The Management Team, Fizz Hotel

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H***I

Business

8.4

/10

Reviewed 37 week(s) ago

Nice hotel, quick to find, friendly staff.

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Accommodation's Reply

10 Feb 2026

Dear our guest, Thank you for your positive feedback. We are pleased to hear that your stay at Fizz Hotel met your expectations. We hope to welcome you again soon. Kind regards, Fizz Hotel Management

D***s

8.5

/10

Reviewed 37 week(s) ago

The best and highly recommended hotel for business trips

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1 people find it helpful

Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for your excellent review and rating of Fizz Hotel. We are delighted to know that you enjoyed your stay with us. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Fizz Hotel

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A***s

10.0

/10

Reviewed 38 week(s) ago

The hotel staff is friendly and nice. Recommended

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Accommodation's Reply

10 Feb 2026

Dear Valued Guest, Thank you for your excellent review and rating of Fizz Hotel. We are delighted to know that you enjoyed your stay with us. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Fizz Hotel

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J***y

Leisure

8.8

/10

Reviewed 43 week(s) ago

The door is not tight enough, there are gaps so it is not airtight, the breakfast variety needs to be increased, the cleanliness of the cloth, bed sheets, towels, there are still marks/stains

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1 people find it helpful

Accommodation's Reply

10 Feb 2026

Hi Mr./Ms. Thank you for your feedback and for staying at Fizz Hotel. We’re sorry to hear that your experience did not fully meet your expectations. Please be assured that your comments have been shared with our team for review and improvement. Guest comfort and satisfaction are very important to us. We truly hope to have another chance to welcome you back and deliver a better experience in the future. Warm regards, Fizz Hotel Team

Dewi a. k. a.

Leisure

10.0

/10

Reviewed 43 week(s) ago

Clean... The staff are friendly, especially the security, they even helped me cross the road.

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Accommodation's Reply

10 Feb 2026

Dear Mr./Ms. Thank you for your positive feedback. We are pleased to hear that your stay at Fizz Hotel met your expectations. We hope to welcome you again soon. Kind regards, Fizz Hotel Management

Fizz Hotel Lombok

Overall Ratings & Reviews Fizz Hotel Lombok

8.2

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Traveller Reviews Fizz Hotel Lombok