The hotel service felt inflexible, as guests were required to wait until the official 2 PM check-in time even though the room was already available. A more guest-oriented approach with earlier check-in flexibility would greatly improve the experience. Additionally, complimentary mineral water was not provided in the room, which would be a thoughtful basic amenity to include for added guest comfort. To further add, basic toiletries such as toothpaste and a toothbrush were not provided, which is generally expected as part of standard in-room amenities. Including these essentials would significantly improve guest convenience and overall satisfaction.