Grand Citihub Hotel @ Kajoetangan - Malang

Explore Grand Citihub Hotel @ Kajoetangan - Malang
8.3
Very Good
From 7,501 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.2

Location

8.6

Service and Facilites

8.1

People often mention about Grand Citihub Hotel @ Kajoetangan - Malang
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Distance to City Center (188)
Surroundings (163)
Room Space (160)
Bedroom (158)
Accessibility (150)
Staff Friendliness (149)
Ambiance (136)
Bathroom (120)
Hotel Area (117)
Taste (111)
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Traveller Reviews Grand Citihub Hotel @ Kajoetangan - Malang

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Customer reviews
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Puta w.
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9.4
/10
Reviewed 3 day(s) ago
Overall comfortable and like the vibe.
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1 people find it helpful
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Miryam C. A.
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Leisure
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10.0
/10
Reviewed 4 day(s) ago
It's a great experience to be able to stay close to your hand and walk to nearby attractions. The room is cool, the home service is excellent, the food is varied, and the lobby is comfortable.
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Muhammad R.
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Leisure
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8.5
/10
Reviewed 5 day(s) ago
Located in the city center, and close to tourist attractions.
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P***t
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Leisure
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10.0
/10
Reviewed 6 day(s) ago
Overall, all is good and comfortable. Staff very helpful.
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Yetti W.
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Leisure
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8.2
/10
Reviewed 1 week(s) ago
I got a room with a problematic plumbing system and a non-functioning hot shower. Hopefully, regular checks will be conducted in the future before complaints arise. I'd recommend this for a downtown hotel. Hopefully, when I return, the facilities will be better. Thanks.
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2 people find it helpful
M***d
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8.8
/10
Reviewed 1 week(s) ago
The staff was friendly, but the room wasn't soundproof, and noise could be heard from outside. Breakfast included a voucher redeemable at the restaurant. If the price was more than the voucher, an additional fee was charged. I didn't take the voucher because the restaurant served pork dishes, and I was worried about the food being contaminated with pork waste. The best part was the location, which is in the Kajoetangan area, so you don't have to travel far for nightlife.
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R***y
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Business
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10.0
/10
Reviewed 1 week(s) ago
Keep up the best services, thank you.
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l***l
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8.8
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, the service is good, but the room is a bit small, there is no water heater/electric kettle.
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fanny l.
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Business
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10.0
/10
Reviewed 2 week(s) ago
Fast and accurate service, strategic location, close to shops and restaurants.
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1 people find it helpful
Verified Traveler
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8.8
/10
Reviewed 2 week(s) ago
Steady and nice, located in the center of the city.
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1 people find it helpful
R***y
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Business
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10.0
/10
Reviewed 2 week(s) ago
Keep up the best services, thank you
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R***y
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Business
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10.0
/10
Reviewed 2 week(s) ago
Keep up the best services, thank you
1 people find it helpful
Verified Traveler
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Leisure
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8.4
/10
Reviewed 3 week(s) ago
Two thumbs up to the security guards for their excellent work in managing the vehicles. The only downside is the bathrooms; the water flow isn't gentle enough, causing water to pool in the bathroom.
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Maria l.
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Staycation
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9.1
/10
Reviewed 3 week(s) ago
The hotel was comfortable, and fortunately, it had a balcony for my smoking husband. The location is close to the Kajoetangan area, making it a simple stroll to get everywhere. Unfortunately, the Wi-Fi was intermittent, and the AC dripped, but it didn't matter because it was the same day as checking out. The staff were all friendly. On the 7th floor, there's a delicious restaurant, Pork & Barrel, but there are also pork-free restaurants. Finding food wasn't a hassle, except that tea and coffee were not provided in the room.
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2 people find it helpful
M***h
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Leisure
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8.7
/10
Reviewed 3 week(s) ago
There is no water heater (must be requested), no tea or coffee available, and the room is not soundproof, disturbing the upstairs restaurant.
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B***a
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Staycation
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9.4
/10
Reviewed 3 week(s) ago
Strategic location, friendly and informative hotel staff. The rooms and bathrooms are very comfortable and clean.
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1 people find it helpful
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Yahya D.
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8.5
/10
Reviewed 3 week(s) ago
Awesome, no matter what time you want to check in, you will be greeted warmly.
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2 people find it helpful
s***i
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Leisure
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6.7
/10
Reviewed 3 week(s) ago
The male hotel staff was unfriendly upon check-in and unresponsive during service. As a result, the room selection did not match the request when booking on the app. Requested a room on the top floor, but was given the second floor instead. Access from the elevator to the room, the door could not be opened without notification. The food was okay, but the service was very slow, waiting almost 35 minutes even though I went straight to the restaurant without asking to be taken to the hotel room (at 9:00 AM, not too early and there were only 4 people in line). Thank you, hopefully this will help for the future to be better.
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T***a
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Leisure
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8.5
/10
Reviewed 4 week(s) ago
Always stay here because the rooms are spacious and it's close to everywhere.
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1 people find it helpful
Guest
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9.7
/10
Reviewed 4 week(s) ago
It was very comfortable to sleep there, the room was clean.
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