8.6
Very Good
From 4,538 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.3

Location

8.7

Service and Facilites

8.6

People often mention about Balcony Hotel Sukabumi
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Bedroom (39)
Room Space (35)
Staff Friendliness (34)
Distance to City Center (33)
Ambiance (33)
Hotel Area (30)
Bathroom (29)
Accessibility (28)
Taste (28)
Surroundings (24)
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Traveller Reviews Balcony Hotel Sukabumi

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40
Customer reviews
samsul m.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the location is very strategic, and it's very comfortable.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mr. Samsul M, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed your stay at our hotel and look forward to welcoming you back on your next visit. Best regards, Management.
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Lambok
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Went to Sukabumi again and stayed at Balcony again because the hotel was clean and comfortable.
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Accommodation's Reply
29 Jul 2025
Dear Mr./Ms. Lambok, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed your stay at our hotel and look forward to welcoming you back on your next visit. Best regards, Management.
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L***k
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Affordable prices and clean, tidy and comfortable rooms.
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback. We are pleased to know that you had a pleasant and satisfying stay with us. We look forward to welcoming you back on your next visit. Warm regards, Management.
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Septi I.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
All the food was delicious, there was meatball aci, but the meatball aci was hard. The room was clean, just a suggestion, the towels were no longer fit for use, dirty, stained. The female receptionist was grumpy and didn't smile. But the security guards were very friendly and polite.
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Accommodation's Reply
29 Jul 2025
Dear Mrs. Septi I, Thank you for taking the time to share your feedback. We are pleased to know that we were able to provide you with a satisfying and positive experience during your stay at our hotel. We apologize for any shortcomings in our service and will evaluate them to improve further. We look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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S***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The hotel is small, but decent. The room is standard. The staff is friendly. Quickly asked to change rooms because the AC was not cold, found some yellow spots on the pillowcase and blanket and the view from the balcony was not pleasant (a fish pond with green water), immediately looked for another room. Thank God the view was a bit better. The breakfast was quite good, although the variety was not too much, but okay. The most important thing that needs to be improved is the cleanliness of the room, yesterday I found yellow spots on the blanket and sarban, some of the cups and plates were dirty, the electric kettle was crusty, the towels needed to be replaced immediately because they were very dull. And this is the first time I've stayed in a hotel, there are lots of ants on the food, there are also lots of ants in the sink, oh yeah, one more thing, the clothes hangers are high, I don't know if I'm short, overall it's okay ⭐⭐⭐ out of 5 stars, if I go to Sukabumi, I can staycation there again
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Accommodation's Reply
29 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback. We are pleased to know that we were able to provide you with a satisfactory and pleasant experience during your stay at our hotel. We apologize for any shortcomings in our service and will evaluate them to improve further. We look forward to welcoming you back on your next visit to our hotel. Warm regards. Management
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Daisem D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Friendly staff, any problems are handled quickly
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Accommodation's Reply
29 Jul 2025
Dear Mr./Ms. Daisem D, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed your stay at our hotel and that you had a pleasant experience. We look forward to welcoming you back on your next visit. Warm regards. Management
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M***M
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Friendly service by the staff. Strategic location at the foot of the mountain. The room is clean, spacious. Overall, it is comfortable to spend the night here because the air is very cold.
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Accommodation's Reply
06 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a satisfying and good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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M***M
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Friendly staff, spacious parking lot. Comfortable and quiet rooms. Cool air. Close to Sebinta. There are many delicious places to eat outside too.
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Accommodation's Reply
06 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a satisfying and good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice hotel, nice view
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Accommodation's Reply
06 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a satisfying and pleasant experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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yoni s.
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
Privacy is not secure/not protected.
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Accommodation's Reply
23 Jun 2025
Good afternoon, we apologize for the inconvenience during your stay at the Balcony Hotel Sukabumi, and this will be a source of goodness for our management.
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
For comfort, it is quite good, friendly, the food is delicious, access to the city is close, the room is clean, spacious, only the TV channels are still local broadcasts, the same goes for the hot water in the bathroom, plus the cleanliness of the sink is lacking because there is still hair from who knows whose it is, the sink is clogged.
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Accommodation's Reply
17 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a good experience during your stay at our hotel, we would also like to apologize for our facilities and services that did not meet your expectations, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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K***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
I happened to get an economical price from this app, but the room is super nice and spacious, the bathroom is also clean and spacious. As the name Balcony suggests, each room has a balcony so you can see the view while having coffee on the balcony. Recommended.
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a satisfying and good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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faudzan a.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The original balcony, as the name suggests, is very comfortable, you won't regret staying here.
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Accommodation's Reply
17 Jun 2025
Dear Mr. Faudzan A, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with satisfaction and a good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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Guest
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Great location, lots of cafes around, friendly service.
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Accommodation's Reply
17 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a satisfying and good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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s***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very cool with large room size, but competitive price.
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Accommodation's Reply
17 Jun 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a satisfying and good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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H***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Business trip, for smokers. It's nice to have a balcony, but the room is a bit dark.
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1 people find it helpful
Accommodation's Reply
23 May 2025
Dear Sir/Madam, Thank you for taking the time to give your feedback, we are glad to know that we can give you satisfaction and good experience during your stay at our hotel, we also apologize if our facilities and services do not meet your expectations, we hope to welcome you back on your next visit to our hotel. Warm regards. Management.
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The room has a balcony, spacious, great view. Good service, friendly staff. Spacious parking lot
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1 people find it helpful
Accommodation's Reply
22 May 2025
Thank you for your input, sis. We look forward to seeing you again at the Sukabumi Hotel Balcony.
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verawaty s.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
There is a balcony for smoking area. Have stayed here several times. When on a business trip to the Sukabumi area.
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Accommodation's Reply
23 May 2025
Dear Ms. Verawaty S, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a satisfying and good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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ikhsan n.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
clean hotel, fast and friendly staff service, strategic location, varied breakfast options, parking is now spacious, there is a parking lot across from the hotel
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Accommodation's Reply
23 May 2025
Dear Mr. Ikhsan N, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with satisfaction and a good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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r***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
I really like this balcony room because it is clean, spacious and comfortable, the spot in my room is perfect for city light, and in the morning it gets sunlight, the location is also very strategic
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1 people find it helpful
Accommodation's Reply
23 May 2025
Dear Sir/Madam, Thank you for taking the time to share your feedback, we are glad to know that we were able to provide you with a satisfying and good experience during your stay at our hotel, we look forward to welcoming you back on your next visit to our hotel. Warm regards. Management.
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Number of reviews per page
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