The room is clean, I asked for one with a balcony, it's comfortable for resting.

The hotel staff is very friendly. The rooms are clean. Highly recommended for a family staycation.

The rooms are clean and comfortable, and it's also close to tourist attractions.

Comfortable and quiet rooms. Spacious and clean. Affordable prices.

Satisfied staying here with family.

Very comfortable to take family and children on vacation

I felt the service and facilities were very poor. For example, my family and I wanted breakfast, but there was no table, so we had to wait standing. Then, when we wanted to drink, there were no glasses or plates. We asked for boiled eggs and it took an hour to get them. We had to stand and wait for eggs, and that was standing. The menu was limited, etc., and the guest drinks in the room were not cleaned up in the refrigerator.

Comfortable, friendly service, close to the zoo, close to eating Nasi Kapau, can also walk to the Clock Tower, children's swimming pool, breakfast is quite varied.

The hotel is very close to Fort Ford De Kock... Just cross the road... And if you go to Jam Gadang, you can just walk... The atmosphere is comfortable and beautiful.

The hotel staff makes things too difficult for customers, and many of the hotel's rules and standard operating procedures (SOPs) are unclear. Deposits are deducted with unreasonable fees for customer violations. This hotel used to be highly recommended, but now it's very disappointing.

The hotel staff offers excellent service and friendliness, a strategic location, and the best room views. I've stayed here twice and have never been disappointed. The rooms are beautiful and elegant.

Very nice… Comfortable… Children can swim peacefully and comfortably… Close to the city center and the zoo…

The hotel is quite comfortable, close to tourist attractions, and the food is delicious.

This was the first time I'd ever had a terrible line for breakfast at a restaurant, and the food was lacking in variety and taste. Menu refills took a while, and cutlery took forever. Maybe it was the Eid holiday, but it should have been something to anticipate.

The room was clean, but the lighting was dim (dark), and the night light wouldn't work. This was the first time I've ever been to a hotel with a restaurant with such a long queue. The food lacked variety and wasn't very tasty, and the restaurant staff were always absent, and it took ages to get cutlery, and it took a long time to refill the menu (perhaps due to the Eid holiday). However, the hotel should have anticipated this.

The comfort level doesn't match the room rate. The room is poorly lit... The hallway is poorly lit, giving it a haunted feel. It's just so-so, nothing luxurious.

Nice, all cool. Like it, next time there again

Nice. And the room has carpet. Safe for bringing kids. The room is spacious. The only downside is that strollers can't access the pool.

the hotel staff are all very friendly

Well, the staff are friendly and very helpful. The rooms are comfortable and all the facilities are working well.